Possible ebay laptop scammer

delllat

cousin recently sold €400 laptop in brand new sealed box to a franch buyer and the courior cost €75 for international delivery so he was charged €475 total

1 week later paypal dispute opens with the buyer saying the laptop is defective because it is "bent " or "not assembled correctly" (he dropped it ? )

french guy was told to return it for immediate refund of €400

he replied he will not be returning it until he is refunded €550

he wants paid for both journeys and the laptop

obviously hes gonna leave a neagtive feedback anyway

how is the best way to handle this ?

jor el

Do nothing until he starts a dispute. Paypal will make the buyer pay for return, but registered delivery, and will not make the seller cover any of this.

If he doesn't start a dispute, he won't get his money back at all. If he doesn't send it back by registered post, he won't get his money back.

If it was damaged in transit, I hope there was adequate insurance from the courier. Unless specified, insurance often only covers maybe €150.

delllat

he has already opened a claim and sent a paypal payment request for €550 stating that he has spoken to paypal and they were taking his side in the matter in that he should be re-inbursed for both journeys (COMPLETE HORSE**** )

and he doesnt want this situation to get nasty but hes prepared to do whatever it takes bla bla bla..........

i guessing he may have damaged the laptop in some way because we offered him a free collect and fix in france under the manufacturers warranty and he hasnt replied to that even to say its not acceptible

so im guessing the manufaturer is going to say its been damaged by misuse/abuse and refuse to fix it anyway

if it were simply mis-assembled at the factory they would replace it in a flash

i know hes going to get away with at least a full refund if he returns the laptop in any condition

is he going to get a refund of the €75 courior cost as well ?

jor el

delllat wrote: »

is he going to get a refund of the €75 courior cost as well ?

Not a chance.

delllat

i can see this thing going in the direction of the "no iphone in box" story :rolleyes:

he could send back an empty box and win the entire situation,wed be down the €475+the €400 laptop

what would happen if we refuse to accept the return or they are unable to collect a signature ?

he probably wins by default ?

Max Power1

delllat wrote: »

he has already opened a claim and sent a paypal payment request for €550 stating that he has spoken to paypal and they were taking his side in the matter in that he should be re-inbursed for both journeys (COMPLETE HORSE**** )


i know hes going to get away with at least a full refund if he returns the laptop in any condition

is he going to get a refund of the €75 courior cost as well ?

He will be refunded the original transaction amount (if he paid the courier cost and the cost of the item in one transaction he will be refunded €475)

If he disputes it through paypal, he will NOT get refunded the cost of return shipment, and as Jor El said, it will have to be sent back at the buyers expense with recorded delivery.

delllat wrote: »

i can see this thing going in the direction of the "no iphone in box" story :rolleyes:

he could send back an empty box and win the entire situation,wed be down the €475+the €400 laptop

what would happen if we refuse to accept the return or they are unable to collect a signature ?

he probably wins by default ?

proof of either delivery or attempted delivery will get the buyer a refund.

delllat

Max Power1 wrote: »

He will be refunded the original transaction amount (if he paid the courier cost and the cost of the item in one transaction he will be refunded €475)

If he disputes it through paypal, he will NOT get refunded the cost of return shipment, and as Jor El said, it will have to be sent back at the buyers expense with recorded delivery.



proof of either delivery or attempted delivery will get the buyer a refund.

it was listed like :
laptop @ 400 euro
int ship @ 75 euro

but he paid them both in a single transaction of €475 so it looks like hes going to get the get the €475 back as paypal have direct debited this amount fom the bank already and frozen it

jor el

Disputed amounts will be frozen by Paypal until the dispute is resolved. You cannot refuse the delivery, you'll just have to wait for it to arrive.

delllat

jor el wrote: »

Disputed amounts will be frozen by Paypal until the dispute is resolved. You cannot refuse the delivery, you'll just have to wait for it to arrive.

if we open it on the doorstep and its an empty box should it be signed for or refused ?

Max Power1

delllat wrote: »

if we open it on the doorstep and its an empty box should it be signed for or refused ?

Delivery attempted is normally enough for a seller to lose these types of claims.

If its being sent back and you recieve an empty box, and you refuse it or dont sign for it, I would let paypal know asap (as once its noted as "delivery refused" the buyer would normally be refunded)

flower tattoo

But it also has to be returned in the same condition it was sent. So if you receive a busted laptop back you can still win a dispute.

delllat

we had no need to photograph it before it was sent as it was sold in the box from the factory and the seals had not been broken so it was new by all accounts

If the guy sticks to his story its gonna be hard to prove other wise

strange it took him nearly a week to notice it was "bent" or "misassembled"

hes emailing now asking what will be his total refund amount

i tiold him item price minus transportation costs is the best we can do

if he wants a free solution the manufacturer worldwide warranty will oblige "if" theres no signs of damage

he still wants to return it (or at least the box )

delllat

flower tattoo wrote: »

But it also has to be returned in the same condition it was sent. So if you receive a busted laptop back you can still win a dispute.

in reality though ,have u ever seen this happening ?

Max Power1

delllat wrote: »

in reality though ,have u ever seen this happening ?

If the reason the buyer disputes is for a faulty/missasembled laptop, then this is what they have to send back.

The previous posters statement was incorrect.

quip

Any update?

Did the laptop arrive back and in what condition?

delllat

quip wrote: »

Any update?

Did the laptop arrive back and in what condition?

he has 24 hours to return it or escalate the dispute to claim

we offered him a totally cost free fix under the manufacturer warranty in france
(free collection ,fix and return )

also explained to him that we will not be covering transit costs so he will be financially down if he insists the manufacturer fixes it in ireland rather than france

he never replied to this

if he doesnt escalate the claim before midnight tonight we will win

if he does escalate it will drag on for a few more weeks and he will also win

in the mean time an post have lost another 400quid laptop :rolleyes:

posted twelve days ago registered and buyer claiming its undelivered still

tracking showing its "being processed" through the network

from 15 laptops we have possibly lost 3 to fraud and refused to ship a fourth today cause the account was based in malta ,he won the auction ,refused to pay international delivery prices and sent us an unconfirmed uk address to send it to

its a shipping company place he wants it sent to but when it arrives he could easily say he didnt sign for it and charge back so i refused this guy

quip

Thanks for the update, my main interest was if the seller had damaged the laptop themselves just to make a claim?

I hope you made a decent amount of money on the latops you sold as I can't see how you can make a business of it at that rate?

Think I'll stick to small value items, my mental health would suffer if I tried to sell 15 laptops on eBay.

delllat

quip wrote: »

Thanks for the update, my main interest was if the seller had damaged the laptop themselves just to make a claim?

I hope you made a decent amount of money on the latops you sold as I can't see how you can make a business of it at that rate?

Think I'll stick to small value items, my mental health would suffer if I tried to sell 15 laptops on eBay.

hes running out of time to escalate the dispute to a claim ,hes got about 12 hours or the claim will close in our favour

he would have got an email reminder about this yesterday from paypal but i told him he willl be responsible for transportation costs if he insists the manufacturer fix it in ireland inistead of france

the paypal 60 days claim is riduulous ,moneybookers offer almostthe exact same service but the buyer must return the item inside 14 days if hes not happy with it

this is far more reasonaable

after 60 days of use/abuse theres no way an item can be sold as new because it will have obvious signs of being second hand and the 12 month warranty will be down to 9 by the time we get it sold again IF its returned in salable condition which i doubt

just another case of the seller losing out through an ebay/paypal system which is totally stacked against them

they way things stand now you can buy any item regardless of value ,play with it for 59 days and then decide to get a full refund by clicking a button

and the beauty of it is ,he can leave me a negative feedback and i can do nothing to warn other sellers what happened in this transaction so hes free to do it again

bryaner

It's just not worth selling expensive items on e-bay any more, too many cockroaches. :mad: