Amazon not shipping again??

run_Forrest_run

I'm confused by this one, for a good while now I've ordered MP3 players and other electronic items from Amazon without any problems.
I've just added another MP3 to my basket and at the checkout it tells me it can't deliver to my address (same address as before).
I'm buying direct from Amazon.

Any ideas folks? I'm baffled as to why this sort of restriction is back in place

jpb1974

Tried adding a random MP3 player to my basket and checking out... got the same as you 'can't ship to your address'.

Then I added an external hard drive that I had bought a few weeks back... no problem.

Not sure what's up.

run_Forrest_run

jpb1974 wrote: »

Tried adding a random MP3 player to my basket and checking out... got the same as you 'can't ship to your address'.

Then I added an external hard drive that I had bought a few weeks back... no problem.

Not sure what's up.

phew, not just me then, I'm not going mad!
I'll leave it and try again tomorrow

dudara

Not a Consumer Issue - Moved to Online Buying & Auctions

dudara

Wertz

Thought this might have been a marketplace selller you were buying from...configured a sansa clip that's fulfilled by amazon, went through checkout, no dice. Odd that the Where we deliver page still says that electronics will despatch to all EU countries including RoI.

I hope we're not back to the bad old days of books and discs only, and some crap about WEEE charges.

Having the same problem with a sansa clip. I ordered a Roberts 83i only last week no problem.

run_Forrest_run

Wertz wrote: »

Thought this might have been a marketplace selller you were buying from...configured a sansa clip that's fulfilled by amazon, went through checkout, no dice. Odd that the Where we deliver page still says that electronics will despatch to all EU countries including RoI.

I hope we're not back to the bad old days of books and discs only, and some crap about WEEE charges.

I think it's more to do with pricing. It just so happens it's a great price and they won't ship. I selected an iPod Touch and they'll ship that no bother, both from Amazon and not a Marketplace seller.

It's pretty annoying, I'll just look elsewhere.

rubadub

http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=524836

Other Delivery Restrictions

Additional delivery restrictions may apply to specific items or sub-categories due to the specific nature of some products. These products might be restricted to delivery to the UK or mainland UK only (excludes Northern Ireland and the UK islands) or to only some other countries. For example large items, such as any item that is 30 kg or heavier, e.g. a widescreen television (larger than 26") or some fitness equipment can only be delivered to mainland UK. The following items can only be delivered to addresses within the UK - children's clothing, children's shoes, children's car seats, blank media items, such as CDs, DVDs and MP3 players, safety equipment and medicines. Light bulbs and TV equipment cannot be shipped to Ireland (Republic of). Please note that unless otherwise specified electrical equipment and appliances sold on Amazon.co.uk are sold with electrical plugs compatible with United Kingdom electrical outlets only. You will need a plug adapter if you wish to use these products outside the United Kingdom.

I think by law an mp3 player must be treated like blank media, like blank cds. I think some authority here puts a levy on blank cds or something -like they presume everybody is a pirate and in effect sort of fine everybody before they even do the crime (or not).

run_Forrest_run

rubadub wrote: »

http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=524836


I think by law an mp3 player must be treated like blank media, like blank cds. I think some authority here puts a levy on blank cds or something -like they presume everybody is a pirate and in effect sort of fine everybody before they even do the crime (or not).

hmm, how come I can order a Sony MP3 payer or a iPod Touch and they will ship that? Sure I've purchased a Sony MP3 player from them 3 months ago and it was delivered no problem.

rubadub

run_Forrest_run wrote: »

hmm, how come I can order a Sony MP3 payer or a iPod Touch and they will ship that?

Not sure, they might not fall under the same rules as blank media. e.g. if they have software incorporated on them or something, like I know sony have some file protection thing on players, and apple have itunes -so they might have some restriction or supposed attempt at protection which bypasses the law. -while other players you just drag and drop files onto them and play away.

You can read more here, though it says Ireland does not have one, they might be wrong but I think its a similar idea.
http://en.wikipedia.org/wiki/Private_copying_levy

In the US

Thanks to a precedent established in a 1998 lawsuit involving the Rio PMP300 player, MP3 players are deemed "computer peripherals" and are not subject to a royalty of this type in the U.S.

yoshytoshy

They wouldn't ship an mp3 mixer to me a few weeks back ,so I emailed them.

I told them that I didn't see how it could be affected by any regulations etc.

About a week later they emailed me back and said that the items are now available to purchase ,the whole section of these mixers where available from then on.

I think they throw blanket restrictions ,without really looking into it properly.
It's worth asking them about it ,if you really wanted the goods.

uncleoswald

Used them before to get a laptop but they won't ship one to Ireland now. This is Amazon.co.uk itself as the seller.

run_Forrest_run

yoshytoshy wrote: »

They wouldn't ship an mp3 mixer to me a few weeks back ,so I emailed them.

I told them that I didn't see how it could be affected by any regulations etc.

About a week later they emailed me back and said that the items are now available to purchase ,the whole section of these mixers where available from then on.

I think they throw blanket restrictions ,without really looking into it properly.
It's worth asking them about it ,if you really wanted the goods.

cool, I've just sent them a mail. Our of interest, what mixer did you purchase?

yoshytoshy

run_Forrest_run wrote: »

cool, I've just sent them a mail. Our of interest, what mixer did you purchase?

I didn't bother buying one after all ,probably thanks to the delay with amazon:D

The first message I sent got the usual response ,but I replied specifically asking them for a reason for not shipping.

It did take them about a week to resolve it ,but they let me know every couple of days that they were looking into it for me.

Found the email I got ,

"Firstly, please accept our sincere apologise for the delay in responding to your e-mail message. Please be assured that all of us here are working very hard to provide a thorough, personal reply to each of our customers as quickly as possible.

This is the follow up email in regards to your enquiry about the item "Hercules DJ Control MP3 E2 PC/Mac Virtual DJ 4780583".

We have been contacted by our appropriate department and they have confirmed that the issue unable to place an order for the item "Hercules DJ Control MP3 E2 PC/Mac Virtual DJ 4780583" has now been resolved. If you try again, you should be able to place an order for the item and get it delivered to Ireland without encountering further problems.

Again, I apologise for all the inconvenience this matter has caused to you and would like to express our gratitude for the patience you have displayed thus far."

DERICKOO

nope this shi* is still happening ordered screen protectors, case, micro 8g sd card, blue-tooth headphones,for mobile, all flagged as not being able to deliver to your address. not one but all. yes i do have account last 6 years with over €2000
spent.

DERICKOO

had a second no 6th time trying and same. emailed Amazon for clarification

Important Message
Please note: Marketplace items cannot be sent to Gift Registry addresses.
Important Message
The following items cannot be shipped to the addresses you selected. (Learn more.) You may either change the shipping addresses or remove the items by clicking Delete.

* BLACK FLIP LEATHER CASE II FOR HTC HERO G3 + SCREEN PROTECTOR cannot be shipped to the selected address.
* Micro Bluetooth USB Dongle EDR Version 2.0 cannot be shipped to the selected address.
* Kingston 8GB Micro SD HC - Class 4 cannot be shipped to the selected address.
* 7dayshop Bluetooth Wireless Stereo Headphones / Headset - Back Hang Sporty Style with USB Charger and FREE Pouch - AMAZON'S BEST VALUE ! cannot be shipped to the selected address.

yoshytoshy

DERICKOO wrote: »

had a second no 6th time trying and same. emailed Amazon for clarification


* BLACK FLIP LEATHER CASE II FOR HTC HERO G3 + SCREEN PROTECTOR cannot be shipped to the selected address.

This above item is the only one I checked and it's from a third party seller. I don't know of any third party sellers who deliver to ireland through amazon.

They never did.

DERICKOO

in fairness I contacted Amazon and they replied that my credit card was not valid this was correct as I did not update my details, new credit card number when I added my new credit card details everything oke-doke and thanks to Amazon for prompt reply.

PadraigL

Bought the 4gb Sansa Clip+ last Sept delivered to Ireland. Wanted to order another one this week and they refused to deliver.

Queried them via mail and I got the biggest waffel reply ever.

pleasant Co.

PadraigL wrote: »

Queried them via mail and I got the biggest waffel reply ever.

What did they say?

PadraigL

Dear Customer

Thank you for writing back to Amazon.co.uk.

I have reviewed our previous correspondence and I am sorry that you was not able to place an order for the item "SanDisk Sansa Clip+ 4GB MP3 Player with Radio and Expandable MicroSD/SDHC Slot - Black".

Please understand that the information provided in our last message correctly represents our policy at this time.

As my colleague previously mentioned, due to additional delivery restrictions are applied to SPECIFIC ITEMS sold by us. This is the reason you get an error message at the check out process.

Due to this error the items get refused and takes time to complete the order.

Additional delivery restrictions may apply to specific items or sub-categories due to the specific nature of some products. These products might be restricted to delivery to the UK or mainland UK only (excludes Northern Ireland and the UK islands) or to only some other countries.

We want all of our customers to have the convenience of purchasing anything they wish to buy online, from any of our websites, and have it delivered quickly. We are committed to making our products and services available to the widest range of customers. Before we start shipping a new product category to a country, we need to ensure we have in place the operational infrastructure and transportation services to provide the level of service that our customers have come to expect from us.

Please accept our sincere apologies for any inconvenience and disappointment this may cause.

Thank you for your understanding in this matter.

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