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Paypal dispute

  • 17-08-2010 11:58am
    #1
    RoadKillTs
    Closed Accounts Posts: 1,710 ✭✭✭


    Purchased shoes from seller on the 6/28/2010.

    Items never arrived. Opened dispute. Escalated straight away as seller was kicked off eBay. (NARU)

    Seller sent fake tracking number. Paypal investigate case.

    Case closed on August 17th ( 6 weeks later) saying Paypal could not decide the outcome!!

    wtf!! Just check the tracking number!!

    What a joke.

    How are they not able to decide the outcome?

    /rant


    Edit: And to top it all off, I am a power seller and a top rated seller. :(


Comments

  • #2
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Yep, a fake tracking number will often result in Paypal closing a case, and it's a common ploy by sellers to supply a fake tracking number for a parcel that was sent by unregistered post. As long as the tracking number looks legit, Paypal won't even check it.

    Charge back all the way, but of course you run the risk of having your Paypal account closed. As a seller, that's probably not something you want.

    Maybe keep separate buying and selling account for the future?


  • #3
    Max Power1
    Closed Accounts Posts: 10,272 ✭✭✭✭Max Power1


    Did you open a case on both ebay and paypal?

    If this happens (even if the ebay case is closed/cancelled etc), the paypal case gets closed automatically.


  • #4
    RoadKillTs
    Closed Accounts Posts: 1,710 ✭✭✭RoadKillTs


    Did you open a case on both ebay and paypal?

    Hi Max,

    Just Paypal. I appealed the decision yesterday.


  • #5
    Max Power1
    Closed Accounts Posts: 10,272 ✭✭✭✭Max Power1


    Thats odd, never heard that one before. WHat exactly did paypal say?

    Was it something like -
    Paypal can only resolve claims about physical, tangible goods that can be posted. The Paypal dispute procedure does not apply to intangible items

    Or did they not give a clear reason?

    :confused:


  • #6
    RoadKillTs
    Closed Accounts Posts: 1,710 ✭✭✭RoadKillTs


    WHat exactly did paypal say?

    They said.
    Status
    After careful consideration, we're unable to decide this claim in your favor at this time.


    They came back with this now since I appealed.
    You may be eligible for a refund on this PayPal transaction.

    To qualify for a refund, you must return the item to the seller, in the
    same condition you received it, within 10 calendar days of the date of this
    email. You are responsible for the cost of returning the merchandise.

    We may not be able to give you a full refund -- the refund amount is based
    on the terms of our Buyer Protection programs. Please review the Buyer
    Protection programs in our User Agreement to determine if you would like to
    pursue this claim.


    They want me to return the item even though the seller never posted it??


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  • #7
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    More proof positive that Paypal don't even read the disputes.

    It's nice to see a counterbalance to the thread about the iPhone buyer scam, to see that sellers can scam just as easily on eBay, even if nice is the wrong word since the two guys are out of pocket in both cases.

    As I said on the other thread though, it's neither buyers nor sellers that are 100% protected by Paypal, it's the knowledgeable scammer that is protected. The only thing a seller scammer risks is negative feedback. If they're not worried about that (as in this case, since the eBay account is closed now), then that's not going to stop them.


  • #8
    RasTa
    Closed Accounts Posts: 15,116 ✭✭✭✭RasTa


    jor el wrote: »
    Yep, a fake tracking number will often result in Paypal closing a case, and it's a common ploy by sellers to supply a fake tracking number for a parcel that was sent by unregistered post. As long as the tracking number looks legit, Paypal won't even check it.

    This is terrible information, doesn't even make any sense. They do check the tracking numbers btw, send me on the case ID and I'll get someone to have a look.

    We only had a case in this thread the other day about a parcel delivered to Athlone that the buyer won because it was delivered to the wrong location so I've no why you come up with the crap above.


  • #9
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    RasTa wrote: »
    This is terrible information, doesn't even make any sense. They do check the tracking numbers btw, send me on the case ID and I'll get someone to have a look.

    I have 2 disputes where Paypal closed against me after fake tracking information was supplied. This case by RoadKillTs would be the third. So unless you're saying we're both liars, then it's not terrible at all, and makes perfect sense. Paypal have never ever read a single word of any dispute I've ever submitted. The only response ever given has been some generic script which only marginally related to the dispute, based on the topic of the dispute.


  • #10
    delllat
    Closed Accounts Posts: 1,388 ✭✭✭delllat


    jor el wrote: »
    I have 2 disputes where Paypal closed against me after fake tracking information was supplied. This case by RoadKillTs would be the third. So unless you're saying we're both liars, then it's not terrible at all, and makes perfect sense. Paypal have never ever read a single word of any dispute I've ever submitted. The only response ever given has been some generic script which only marginally related to the dispute, based on the topic of the dispute.

    its an automated system for paypal replies ,mine have never been personalised unless escalated to the highest level with c/c companies leaning on them and threats of legal action
    i didnt know enetering a fake tracking number would work though,it just gets worse and worse :rolleyes:

    what if the buyer agrees to return an item and enters a fake tracking number ?


  • #11
    Head The Wall
    Registered Users, Registered Users 2 Posts: 2,892 ✭✭✭Head The Wall


    delllat wrote: »
    its an automated system for paypal replies ,mine have never been personalised unless escalated to the highest level with c/c companies leaning on them and threats of legal action
    i didnt know enetering a fake tracking number would work though,it just gets worse and worse :rolleyes:

    what if the buyer agrees to return an item and enters a fake tracking number ?
    Anyone got the neck to try it out


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  • #12
    delllat
    Closed Accounts Posts: 1,388 ✭✭✭delllat


    Head The Wall wrote: »
    Anyone got the neck to try it out

    im sure somebody will soon if they havent already ,paypal is getting scarier the more powerful it gets

    nobody has the money or the patience to enter a legal battle with them so they just do as they see fit

    a real tracking number only costs €5.75
    i could buy a rolex watch from USA ,start a paypal dispute saying the rolex was signifigantly not as decribed
    post back an empty envolope or box with the valid tracking number ive purchased
    paypal would probably refund me and id get to keep the watch


  • #13
    RasTa
    Closed Accounts Posts: 15,116 ✭✭✭✭RasTa


    jor el wrote: »
    I have 2 disputes where Paypal closed against me after fake tracking information was supplied. This case by RoadKillTs would be the third. So unless you're saying we're both liars, then it's not terrible at all, and makes perfect sense. Paypal have never ever read a single word of any dispute I've ever submitted. The only response ever given has been some generic script which only marginally related to the dispute, based on the topic of the dispute.

    Yes I am calling you both liars, well mainly you. Send me on the case ID's and I'll get someone to have a look.


  • #14
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    RasTa wrote: »
    Yes I am calling you both liars, well mainly you. Send me on the case ID's and I'll get someone to have a look.

    It's long since closed, and I've no intention of sending you anything. I have no reason to suspect RoadkillTs of being a liar either, as I know it happens, why are you so adamant? Can you guarantee that every single employee of Paypal does their job properly? No, I wouldn't think you can. If I am a liar, you are every bit the same.


  • #15
    RasTa
    Closed Accounts Posts: 15,116 ✭✭✭✭RasTa


    Roadkills sounds like agent error alright but for it to happen to you twice is strange. If it was years ago then it sounds to me that you won the case but the seller had no funds.


  • #16
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    In one case, Paypal closed the dispute because the seller provided a tracking number. This number, when entered on Royal Mail's website, just said no tracking info was available. I appealed this, and about 10 weeks later I did get my refund.

    The other time, what I ordered did eventually turn up, by non-registered post, but the dispute had already been closed because a false tracking number had been given. I left negative feedback for the seller because I had paid £10 for registered post, and instead got two 2nd class stamps. That was probably why it took so long to arrive.


  • #17
    RasTa
    Closed Accounts Posts: 15,116 ✭✭✭✭RasTa


    jor el wrote: »
    I have 2 disputes where Paypal closed against me after fake tracking information was supplied.

    Bit different then above.


  • #18
    CantGetNoSleep
    Registered Users, Registered Users 2 Posts: 7,300 ✭✭✭CantGetNoSleep


    RasTa wrote: »
    Bit different then above.

    Not really if Paypal closed the disputes, they didn't know the items were to arrive


  • #19
    pleasant Co.
    Moderators, Technology & Internet Moderators Posts: 7,423 Mod ✭✭✭✭pleasant Co.


    RasTa wrote: »
    Bit different then above.

    Elaborate, how is having two disputes being closed because tracking numbers were provided in any way different to two disputes being closed because tracking numbers were provided?


  • #20
    RasTa
    Closed Accounts Posts: 15,116 ✭✭✭✭RasTa


    Mactard wrote: »
    Elaborate, how is having two disputes being closed because tracking numbers were provided in any way different to two disputes being closed because tracking numbers were provided?

    Well one was appealed and he got a refund, the other the item turned up. It's what I call DailyMail reporting.


  • #21
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    RasTa wrote: »
    Well one was appealed and he got a refund, the other the item turned up. It's what I call DailyMail reporting.

    In both cases, Paypal closed the cases due to being supplied with false tracking info, and before anything arrived or any resolution was found. Paypal had no reason to close either of these cases, except that they didn't bother to check the tracking info, because if they had, they'd have noticed that they went nowhere. The 2nd item didn't even have a tracking number on it.


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