UPC "Not subscribed to channels"

Chris_5339762

Had UPC for 3 years now and no problems, moved into a new house and everything was set up without a hassle.

Three days later, my TV has died. I pay for the Digital Select pack.

Every channel except for 101, 107, 834 and a pile of radio channels has "I'm sorry you have not subscribed to this channel" on it. Box reset does nothing, re-seat of card does nothing.

Customer services want to send an engineer, no chance of that till next Wednesday due to work.

Anyone else had this before?

KeRbDoG

Chris_5339762 wrote: »

Had UPC for 3 years now and no problems, moved into a new house and everything was set up without a hassle.

Three days later, my TV has died. I pay for the Digital Select pack.

Every channel except for 101, 107, 834 and a pile of radio channels has "I'm sorry you have not subscribed to this channel" on it. Box reset does nothing, re-seat of card does nothing.

Customer services want to send an engineer, no chance of that till next Wednesday due to work.

Anyone else had this before?

I'm still getting this from yesterday - when i called them up they said it was a system wide issue. Yea on MMDS by any chance?

Chris_5339762

Cable to the door, so no wireless. She did say that she would be surprised if it didnt come back on its own, so it must be system wide.

KeRbDoG

Chris_5339762 wrote: »

Cable to the door, so no wireless. She did say that she would be surprised if it didnt come back on its own, so it must be system wide.

I've no antenna either but my estate is all cabled from one small MMDS antenna and the end of the estate.

Anywho, called them up and its still a 'large system issue' & 'still under investigation'
I've asked for my account to be credited for the days that I'm out of service and the lady on the phone just applied for that for me while on the phone.
Now, if it happens is a different thing!

Minstrel27

KeRbDoG wrote: »

Now, if it happens is a different thing!

If they don't bring them to the small claims court.

Chris_5339762

Apparently they're working on it in the area today. Its now 6pm though, so I bet they've stopped.

So probably no TV till Monday at least. Great.

KeRbDoG

Chris_5339762 wrote: »

Apparently they're working on it in the area today. Its now 6pm though, so I bet they've stopped.

So probably no TV till Monday at least. Great.

Yup, same here.
Keep a record of how many days your without service to put in for a refund/credit for those days without service

Chris_5339762

Will do. Still off at 11am Saturday

Engineer is coming out to me on Wednesday, probably just to tell me its not just me.

KeRbDoG

Agh! The outage continues.
North Dublin, MMDS

djimi

Youre kidding. Have you been back in contact with them?

KeRbDoG

djimi wrote: »

Youre kidding. Have you been back in contact with them?

Tis the plan today, will give yea all an update.

Chris_5339762

Engineer is coming to me tomorrow morning.

KeRbDoG

KeRbDoG wrote: »

Tis the plan today, will give yea all an update.

My service has been restored! Yay. Well, I've just got back from work and noticed it working.
Now to call them tomorrow to secure my compensation for lost of service for the past 5 days

Chris_5339762

Mine is back online too after the engineer replaced the small box with one of the older big boxes. He said there was software problems with the new small boxes; not sure if I buy that as it seems to be related to location.

Someone else in the estate collared him as he came in his big UPC van, saying they had no TV either!

KeRbDoG

I think it turned out to be something to do with the cards and their pairing with the set top boxes. That would explain why my better half had to give them the serial number of the card and the STB and why when they replaced your STB it 'fix' the issue.