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Three upgrades to iPhone4 for existing customers

  • 12-08-2010 12:52pm
    #1
    Delirio
    Registered Users, Registered Users 2 Posts: 94 ✭✭


    A friend of mine is a Three customer for quite few years, he called today their sales to upgrade to iPhone4. They are proposing exact same prices (209/16Gb & 309/32Gb) as they do for new customers, thus there is no real upgrade to iPhone4 in place. I find this a bit strange.


Comments

  • #2
    musiccollab
    Closed Accounts Posts: 35 ✭musiccollab


    I upgraded and got the 32GB for free on bill pay. Is he a bill pay or pay as you go customer perhaps thats the issue. Also did he just get a price or did he metion it was an upgrade. and last biut not least is he due an upgrade..;)


  • #3
    Delirio
    Registered Users, Registered Users 2 Posts: 94 ✭✭Delirio


    yeah he is on bill pay and going for the Classic Flex (40eur month).
    I was listening to his call to Three. He repeated twice: "so there is no upgrade to iPhone4 ?", in reply "no, same price as for new customers". Wild


  • #4
    seamus
    Registered Users, Registered Users 2 Posts: 68,317 ✭✭✭✭seamus


    Upgrade prices usually depend on your price plan and how much you've spent over the past year. In my experience though, upgrade prices and new customer prices are usually identical.

    In this case, €309 *is* an upgrade price because if he were to buy it on the open market, it would cost him €700.


  • #5
    Delirio
    Registered Users, Registered Users 2 Posts: 94 ✭✭Delirio


    seamus wrote: »
    Upgrade prices usually depend on your price plan and how much you've spent over the past year. In my experience though, upgrade prices and new customer prices are usually identical.

    In this case, €309 *is* an upgrade price because if he were to buy it on the open market, it would cost him €700.

    I thought upgrading existing customers at discounted rates would be a loyalty factor vs public sale to new customers. Otherwise what is the "kicker" to stick with the same provider for many years if you do not get benefits from them ??!! ;)


  • #6
    seamus
    Registered Users, Registered Users 2 Posts: 68,317 ✭✭✭✭seamus


    Delirio wrote: »
    I thought upgrading existing customers at discounted rates would be a loyalty factor vs public sale to new customers. Otherwise what is the "kicker" to stick with the same provider for many years if you do not get benefits from them ??!! ;)
    Some customers with very high spends will get heavily discounted upgrade rates. But the vast majority of customers will get standard upgrade rates. From the network's point of view, there's no such thing as a loyal customer - there are simply customers who are on contract and customers who aren't. Customers who aren't on a contract - be they new or existing customers - are offered cheaper handsets in order to lock them into a contract.

    There is no benefit to staying with the same provider for a number of years unless they have the best/cheapest service.


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