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Ordering 30mb UPC Broadband. Order by phone or online?

  • 05-08-2010 5:18pm
    #1
    Dark Nex
    Registered Users, Registered Users 2 Posts: 54 ✭✭


    Just wondering which would make more sense. Ringing up UPC and ordering the broadband or filling in the online form. Already have a TV subscription with UPC. Was also wondering how long they usually take to install it?


Comments

  • #2
    kk887
    Registered Users, Registered Users 2 Posts: 115 ✭✭kk887


    mine is by phone and they said it will take less than a week but mine installed and working within 3 days (well, just got a little problem about the TV connection port:( you can see my other thread)


  • #3
    irishj
    Registered Users, Registered Users 2 Posts: 52 ✭✭irishj


    By internet for me, but i was a new customer.

    Installed in 5 days...no problems on 30MB.


  • #4
    aN.Droid
    Closed Accounts Posts: 1,911 ✭✭✭aN.Droid


    Installation is free if your order online. 30 euro otherwise. I'm not sure if this applies too existing customers though.


  • #5
    Unregistered.
    Registered Users, Registered Users 2 Posts: 3,532 ✭✭✭Unregistered.


    Order online. We were told it would be 3-5 days if we ordered via phone or else 6-8 weeks if we ordered online (which was BS of course). Ordered online and the box arrived 3 days later and we saved a few €€'s


  • #6
    aN.Droid
    Closed Accounts Posts: 1,911 ✭✭✭aN.Droid


    Unregistered. wrote: »
    Order online. We were told it would be 3-5 days if we ordered via phone or else 6-8 weeks if we ordered online (which was BS of course). Ordered online and the box arrived 3 days later and we saved a few €€'s


    Obviously some sales rep using some less then honest technique to get there sales up :P


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  • #7
    WillieFlynn
    Registered Users, Registered Users 2 Posts: 300 ✭✭WillieFlynn


    Dark Nex wrote: »
    Just wondering which would make more sense. Ringing up UPC and ordering the broadband or filling in the online form. Already have a TV subscription with UPC.

    I would suggest ordering online, unless there is a problem.

    In my case, their online system showed that BB was available, however it wouldn't allow me to order.

    Customer service were helpful and were able to figure out that a location code on my account was wrong. Once I said that the web site showed it was available and some other houses on the street had it.

    This problem was probably due a mistake sorting out a bigger account problem a few years ago, where we would be disconnected every few months even though we owed nothing.

    One thing I liked was that they explained what went wrong and called back when it was fixed.

    I should get my modem in the next four days. Looking forward to cheaper and faster internet. Depending on the price I may upgrade to 100Mb when it comes out in about a months time.


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