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Magnet Broadband speed slowed down - new socket?

  • 04-08-2010 8:48pm
    #1
    Mr Bleech
    Closed Accounts Posts: 27 ✭


    Basically, last Thursday for some unknown reason my Magnet broadband went, Magnet got it back working yesterday but the download speeds are down to 5mb instead of my usual 17/18mb.

    I've been told by them that they can see it working fine and it's more than likely my phone socket in the wall that is the problem.

    My question is how do I go about getting this fixed, should Magnet not fix it as I'm paying them the line rental? Or is this my responsibility?

    Thanks


Comments

  • #2
    jay93
    Registered Users, Registered Users 2 Posts: 3,323 ✭✭✭jay93


    Mr Bleech wrote: »
    Basically, last Thursday for some unknown reason my Magnet broadband went, Magnet got it back working yesterday but the download speeds are down to 5mb instead of my usual 17/18mb.

    I've been told by them that they can see it working fine and it's more than likely my phone socket in the wall that is the problem.

    My question is how do I go about getting this fixed, should Magnet not fix it as I'm paying them the line rental? Or is this my responsibility?

    Thanks

    hi
    as far as i know it is eircom who has to fix this if there is a fault in the main socket..maybe magnet rory here on boards can help you further :p


  • #3
    Magnet: Rory
    Company Representative Posts: 2,107 ✭✭✭Magnet: Rory


    Mr Bleech wrote: »
    Basically, last Thursday for some unknown reason my Magnet broadband went, Magnet got it back working yesterday but the download speeds are down to 5mb instead of my usual 17/18mb.

    I've been told by them that they can see it working fine and it's more than likely my phone socket in the wall that is the problem.

    My question is how do I go about getting this fixed, should Magnet not fix it as I'm paying them the line rental? Or is this my responsibility?

    Thanks

    Can I help?


  • #4
    Mr Bleech
    Closed Accounts Posts: 27 ✭Mr Bleech


    Magnet (Rory) wrote: »
    Can I help?

    Did you get the pm I sent after last night?


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