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UTV Customer Service (July 12th)

  • 12-07-2010 3:06pm
    #1
    kazoo106
    Registered Users, Registered Users 2 Posts: 513 ✭✭✭


    My friend has a UTV Internet connection - which neither Broadband or Phone is working on today - And guess what, NOBODY available to help him today.
    National Ulster Holiday today !!!

    What kind of service is this they provide to the Republic of Ireland or has somebody made it a holiday here without our knowledge.


Comments

  • #2
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,536 Mod ✭✭✭✭Cabaal


    Hmmm seems your right just called
    Support
    1890 926 111 (local rate)

    You'd think they'd atleast have a dept open to handle PSTN faults whatever about DSL faults, given all their operations are in Ulster you'd think they'd have skelton staff for the republic support.

    Perhaps they don't want to pay the extra £ I suppose,


  • #3
    exaisle
    Registered Users, Registered Users 2 Posts: 2,675 ✭✭✭exaisle


    Ah, but if you have a fault on March 17th, they'll be there at their phones just waiting for yer call....

    Swings....roundabouts....


  • #4
    watty
    Registered Users, Registered Users 2 Posts: 32,417 ✭✭✭✭watty


    Lots of NI is on Holiday on 17th March, oddly Civil Service I think have always had it off.


  • #5
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    It's Eircom's fault! No matter what happens UTV always blame Eircom!


  • #6
    Karmafaerie
    Registered Users, Registered Users 2 Posts: 4,871 ✭✭✭Karmafaerie


    Most centers are open 365 days a year now aren't they?
    UPC are, and I'm fairly sure Eircom are too.

    Although for the life of me I can't imagine rining a call center on Christmas day!:D


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  • #7
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    Karmafaerie wrote: »
    Most centers are open 365 days a year now aren't they?
    UPC are, and I'm fairly sure Eircom are too.

    Although for the life of me I can't imagine rining a call center on Christmas day!:D

    And what about when the bb is gone and the screaming kids want to download stuff for their hi tec pressies?


  • #8
    Karmafaerie
    Registered Users, Registered Users 2 Posts: 4,871 ✭✭✭Karmafaerie


    dub45 wrote: »
    And what about when the bb is gone and the screaming kids want to download stuff for their hi tec pressies?

    Ah but I don't have any screaming kiddies, so as I said, I can't imagine ringing a call center on Christmas day.;)

    The joys of single life.:p


  • #9
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,536 Mod ✭✭✭✭Cabaal


    Karmafaerie wrote: »
    Although for the life of me I can't imagine rining a call center on Christmas day!:D

    You'd be very surprised the people that ring call centres on christmas day,


  • #10
    Nody
    Moderators, Category Moderators, Arts Moderators, Business & Finance Moderators, Entertainment Moderators, Society & Culture Moderators Posts: 18,375 CMod ✭✭✭✭Nody


    Karmafaerie wrote: »
    Most centers are open 365 days a year now aren't they?
    UPC are, and I'm fairly sure Eircom are too.

    Although for the life of me I can't imagine rining a call center on Christmas day!:D
    Yea, try calling up Eircom on New Years Eve to report that your two 2MB trunked lines (that is 60 phone lines to service a European 24/7 centre) are down and see how great 24/7 support is (yea, we can probably get a technican out to the exchange on the fourth of January to check out why our lines are down...).


  • #11
    Karmafaerie
    Registered Users, Registered Users 2 Posts: 4,871 ✭✭✭Karmafaerie


    Nody wrote: »
    Yea, try calling up Eircom on New Years Eve to report that your two 2MB trunked lines (that is 60 phone lines to service a European 24/7 centre) are down and see how great 24/7 support is (yea, we can probably get a technican out to the exchange on the fourth of January to check out why our lines are down...).


    Still better than no support.
    At least they can help some people.
    Cabaal wrote: »
    You'd be very surprised the people that ring call centres on christmas day,

    I suppose a lot of new wireless connections to be set up.


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