my ps3 is dead :(

antocann

got a ps3 250 gb slim in march , aint played it much , turned it on today and its making a really bad noise and crashes in a few seconds
any one knows whats up with it ?

Creasy_bear

no , don't know whats wrong with it ............some one on here might though . Get on to the shop/playstation , they will have to replace it

BArra

return it to the shop for a new one anto

if its only a few months they shud swap it straight away

Varik

it's in warranty return it to Sony, they'll fix it and you'll keep the the stuff on the HDD
or return it to the shop it's faster and maybe better in term of comeback if something happens rather than a repaired console.

Exclamation Marc

Varik wrote: »

it's in warranty return it to Sony, they'll fix it and you'll keep the the stuff on the HDD
or return it to the shop it's faster and maybe better in term of comeback if something happens rather than a repaired console.

Sony will just tell him to return it to the store anyway. They don't do any data recovery or data return, they just swap out the consoles, but considering its only a few months, they'll tell him to go back to the store. They're quite hands-off when they know the store has to replace it.

antocann

tnx , im gona return it tomoro guy in game shop told me wen i baught it if it breaks in a year they replace it ,

also my dog kinda tried to eat the controller :P
will they say atn about that

theShawzer

No he'll have to ring Sony and they'll give him a reference number and he takes that to the shop where he bought it and then the shop orders a refurb. No new consoles though

Varik

FireballPitcher wrote: »

Sony will just tell him to return it to the store anyway. They don't do any data recovery or data return, they just swap out the consoles, but considering its only a few months, they'll tell him to go back to the store. They're quite hands-off when they know the store has to replace it.

So you only get the choice or repair or replace when your paying out of warranty.

theShawzer wrote: »

No he'll have to ring Sony and they'll give him a reference number and he takes that to the shop where he bought it and then the shop orders a refurb. No new consoles though

He should just go to the shop straight with the receipt then and get a new one.

antocann

theShawzer wrote: »

No he'll have to ring Sony and they'll give him a reference number and he takes that to the shop where he bought it and then the shop orders a refurb. No new consoles though

i was told when i purchased it , if it breaks in a year its replaced, after a year option is repair or refurb

Varik

antocann wrote: »

i was told when i purchased it , if it breaks in a year its replaced, after a year option is repair or refurb

your right, the first year is easy the shop can just replace it.

BArra

anto, they will only swap your console, u will keep ur current cables and controller

antocann

thats grand , taughht i d ask cos wen the 360 nd wii packed up i took em back got new ones new everything ect

BArra

well give it a shot shur, i had to swap a ps3 slim last wkend, and it was just the console they swapped, nothing else

thenightrider

If you bring back in the cables and controller and box if you have it so they dont see how bad the controller is they should just give you a brand new in box ps3 thats what happend with my xbox 360

antocann

barra , can i ask what happend to your ps3 ?

antocann

thenightrider wrote: »

If you bring back in the cables and controller and box if you have it so they dont see how bad the controller is they should just give you a brand new in box ps3 thats what happend with my xbox 360

the controle isnt to bad , i doesnt realy matter if they dont change the control jus onece i get the ps3 sorted ,

BArra

got one of the new 120gig slims, 2103 model number

had it for 6 days, every day i played battlefield for an hour or so and it crashed, so i sed im not having this, returned it for another one

ive had this new one for a week now, have had one crash alright, but im thinking there is a freezing/crashing problem with bf2, when you are in a tank and drive it into a certain thing or place

antocann

that happens to me all the time , i only baught the ps3 for bad company 2
crahses every so often didnt mind so never done atn , now it crashes after a few seconds of it being powerd onn

MikeCork2009

It is the law that you must get your money back or a replacement from the store. The law is The Sale of Goods & Supply of Services Act 1980.
Under the Sale of Goods and Supply of Services Act 1980, anything you buy from a retailer must be:

· of merchantable quality
· fit for its normal purpose, and reasonably durable
· as described, whether the description is part of the advertising or wrapping, on a label, or something said by the salesperson.

When you buy goods from a retailer, you make a contract with him. He agrees to provide certain goods to you for a certain price. If your purchase turns out to be faulty, the retailer, not the manufacturer, is responsible to you and must sort out your complaint. You are entitled to a refund or a replacement.

Also, since 2002 it has become a legal requirement that all consumer goods sold in the EU must have a minimum of a 2 year warranty.

So, if something breaks within 2 years and the retailer claims that there is only a 1 year warranty, you just need to quote Article 5 of the EU Product Warranty Directive (1999):

Article 5

Time limits

The seller shall be held liable under Article 3 where the lack of conformity becomes apparent within two years as from delivery of the goods. If, under national legislation, the rights laid down in Article 3(2) are subject to a limitation period, that period shall not expire within a period of two years from the time of delivery.

theShawzer

Ya but Sony are providing the warranty not the retailer. Sony will give him a refurb. That's how they do things. I'm pretty sure though if you hassled them and pushed for a brand new one you might be able to get one but I wouldn't hold my breath

Exclamation Marc

theShawzer wrote: »

Ya but Sony are providing the warranty not the retailer. Sony will give him a refurb. That's how they do things. I'm pretty sure though if you hassled them and pushed for a brand new one you might be able to get one but I wouldn't hold my breath

They are obliged (if he bought in March) to give him a replacement. There's no refurb only policy or Sony-only warranty, I'm not sure where you heard this, but its just plain wrong.

My PS3 died last year about 6 months after I bought it in HMV Dundrum . Rang Sony and got my replacement code (after they went through some over-the-phone fix it possibilities) and they told me to bring back my PS3 to HMV with my receipt and reference number.

Brought my 80GB fat PS3 into HMV in box with controllers/cables etc, who gave me a 120GB slim model as the fat model was discontinued. They gave me that model as the model I purchased was €399 and the 120GB was the same price, hence thats the model I got. All shops are obliged to give you an equivalent replacement

You have a warranty with the shop as well as Sony. What you're saying implies that no shop has a warranty with you as the goods all come from a supplier. Both have a warranty with the OP. Also, you are entitled to a new model, not just your model fixed.

OP, ring sony who will try to fix it over the phone, they'll give you a reference code to return to the point of sale with your receipt.
Box up your PS3, return to the shop and be nice but firm with them. You only bought the machine 4 months ago, they are obliged to replace it with the code Sony give you.

Some retailers will just give you the console, others (like HMV) will just give you a brand new box with all the bells and whistles.

honeybadger

the same thing happened the brothers ps3 today,,,it started clicking mad and swallowed a disc,kept doing this for ten minutes and relaxed,, he couldnt play the game but could access his downloaded content ,,its his fourth ps3 in 2 years,,he's after gettin 3 refurbs since the original and the last time he was in the shop the shop keeper said this is the last refurb your getting so he has to buy a new one now,

Varik

honeybadger wrote: »

the same thing happened the brothers ps3 today,,,it started clicking mad and swallowed a disc,kept doing this for ten minutes and relaxed,, he couldnt play the game but could access his downloaded content ,,its his fourth ps3 in 2 years,,he's after gettin 3 refurbs since the original and the last time he was in the shop the shop keeper said this is the last refurb your getting so he has to buy a new one now,

sadly for them it's not their choice.

antocann

i wont have time to ring sony tomorow as i can only get to the game shop 1 day aweek as im preety busy , i baught the 250gb slim model brand new the day badcompany 2 came out on ps3
i only baught the ps3 for badcompany 2 and mw2 any 1 who plays online with me can see that lol:):D


when i baught it the guys there are prety sound , they said any problems keep the reciept within a year if it breaks they replace it after that its repair,

baught the console in gamestop , never realy had any problems with them , and im not realy the kinda person to start moaning at the people that work there if they dont replace it , it isnt realy there fault it broke ,

thenightrider

honeybadger wrote: »

the same thing happened the brothers ps3 today,,,it started clicking mad and swallowed a disc,kept doing this for ten minutes and relaxed,, he couldnt play the game but could access his downloaded content ,,its his fourth ps3 in 2 years,,he's after gettin 3 refurbs since the original and the last time he was in the shop the shop keeper said this is the last refurb your getting so he has to buy a new one now,

Id be telling the shop keeper thats fine i dont want a refurb as they keep breaking ill take a brand new one

thenightrider

antocann wrote: »

i wont have time to ring sony tomorow as i can only get to the game shop 1 day aweek as im preety busy , i baught the 250gb slim model brand new the day badcompany 2 came out on ps3
i only baught the ps3 for badcompany 2 and mw2 any 1 who plays online with me can see that lol:):D


when i baught it the guys there are prety sound , they said any problems keep the reciept within a year if it breaks they replace it after that its repair,

baught the console in gamestop , never realy had any problems with them , and im not realy the kinda person to start moaning at the people that work there if they dont replace it , it isnt realy there fault it broke ,

I would just go back to the game shop most shops will just swap it with out the need of geting on to sony

antocann

iv got it all boxed with reciept so.... hopefuly all goes well

antocann

ok so update on this

took it back today , guys in d shop were pretty sound checked it out for me , they reckond it was an update gone bad , done some stuff to it and its all working again , so still have everything on it ect....

Varik

antocann wrote: »

ok so update on this

took it back today , guys in d shop were pretty sound checked it out for me , they reckond it was an update gone bad , done some stuff to it and its all working again , so still have everything on it ect....

unless something happened then updating i never believe that about updates.

iMuse

https://www.youtube.com/watch?v=_2YnGGUOJks

Thats what the shop prob did with it so you should try that if anything happens it again, managed to cure a ps3 i had that stopped reading disks

Moman

iMuse wrote: »

Thats what the shop prob did with it so you should try that if anything happens it again, managed to cure a ps3 i had that stopped reading disks

Thanks thats helpful!

antocann

iMuse wrote: »

https://www.youtube.com/watch?v=_2YnGGUOJks

Thats what the shop prob did with it so you should try that if anything happens it again, managed to cure a ps3 i had that stopped reading disks

thats what they done , they had it on the big screen in the shop to sho me it working , i cudnt even get that far with it lol

theShawzer

FireballPitcher wrote: »

They are obliged (if he bought in March) to give him a replacement. There's no refurb only policy or Sony-only warranty, I'm not sure where you heard this, but its just plain wrong.

I've worked in gameshops and seen it happen so my information is pretty accurate. Not sure if different shops have different policies though so I can only speak from what I've experienced.

If it were me though I wouldn't be happy with anything else other than a spanky new console