O2 to raise call charges by up to 80%

PowerHouseDan

Mobile phone company O2 is set to raise call and text charges for its pre-paid and pay-monthly customers from Monday week.

The cost of initiating a call for pre-paid customers is to rise 80% from 5c to 9c.

Pay-monthly users who exceed their bundled minutes will see the costs of making a call rise 35%.

Text message charges outside text bundles will rise from 10c to 11c.

Read more: http://www.breakingnews.ie/ireland/o2-to-raise-call-charges-by-up-to-80-464084.html#ixzz0sdkRta00

whiterebel

Done weeks ago, here and on the Apple Media devices forum

http://boards.ie/vbulletin/showthread.php?t=2055941863

Run_to_da_hills

Technically O2 are breaching the termns & conditions of your original contract if you are on bill pay.

You can now walk away from them without being penalised.and keep the phone.

Major PR blunder for O2 and they can expect a massive exodus to other service providers.

Matt Bauer

And the downward spiral at o2 continues... :rolleyes:

It seems like half the people I know who are o2 customers (or used to be) have had a bad experience with them recently. Wether it's been delayed phone repairs, billing issues or random websites not working due to their Chinese-style internet censorship, things at o2 tend to go wrong. They used to be the best network, maybe not in terms of coverage, but customer service used to be quite good.

civis_liberalis

Run_to_da_hills wrote: »

Major PR blunder for O2 and they can expect a massive exodus to other service providers.

Matt Bauer wrote: »

And the downward spiral at o2 continues... :rolleyes:

Is the company in trouble and this is some sort of knee-jerk reaction to raise revenue?

They're idiots if it is.

Matt Bauer

Run_to_da_hills wrote: »

Major PR blunder for O2 and they can expect a massive exodus to other service providers.

They already are. I switched our company phones from o2 to Vodafone a year ago due to the way o2 treat their customers now.

wayne0308

Run_to_da_hills wrote: »

Technically O2 are breaching the termns & conditions of your original contract if you are on bill pay.

You can now walk away from them without being penalised.and keep the phone.

Major PR blunder for O2 and they can expect a massive exodus to other service providers.

Is this true? I'm not happy with this price increase, only heard about it yesterday. I've been thinking about moving back to vodafone for other reasons too, coverage in my area being the main complaint.

Has anyone else left their pay monthly contacts? and if so how did you go about it?

paulhardman

wayne0308 wrote: »

Is this true? I'm not happy with this price increase, only heard about it yesterday. I've been thinking about moving back to vodafone for other reasons too, coverage in my area being the main complaint.

Has anyone else left their pay monthly contacts? and if so how did you go about it?

Yes and yes. There is another thread in the Apple forum with many many people having done so, including me for both myself and the wife.

Call 1909 and tell them you want to be released from your contract under the european regulations. Don't take no for an answer, don't wait for a callback - ask to be transferred, if they are busy ask to stay on on hold, make sure you call in business hours (9am to 5pm), and if you are having no luck, redial or search for the 061 number on the O2 website

wayne0308

paulhardman wrote: »

Yes and yes. There is another thread in the Apple forum with many many people having done so, including me for both myself and the wife.

Call 1909 and tell them you want to be released from your contract under the european regulations. Don't take no for an answer, don't wait for a callback - ask to be transferred, if they are busy ask to stay on on hold, make sure you call in business hours (9am to 5pm), and if you are having no luck, redial or search for the 061 number on the O2 website

Excellent thanks for the info, I'm going to get the phone unlocked first as I want to keep this phone when I move (I can still do this right?) and then I'll be on the phone to them.

AnimalRights

I did it!
I'm a free man!!
1st female said she will get someone to phone back and I said no I'll hang on and within 2 mins I got a deiff female who said why eetc, I said cos T&C have changed and its going up she said my package outside of my free mins is going up from 25c to 27c.....I asked about does this effect when my next upgrade due and she said no and I asked about iphone4 she said they have no dates etc...

Now that I'm out of contract if I am leaving I just give 30 days notice?

I am one of the lucky ones btw I pay my bills with a bill/cash and not DD, I've never liked DD and I know if I go to 3 or whomever I'd have to go DD.

DaithiL

Im workin with Vodafone and Ive had five customers this week alone in to me this week that have left their contracts with O2 with no fuss once they stated the increase in charges. So def can be done & def a massive mess on O2's part!

Run_to_da_hills

Got a text from 02 today confirming my contract release. 7 months into an 18 months contract and subsidised phone thrown in.

I will remain with them as the package suits me however if I loose my phone or see something better from another service provider ill be gone like a shot.

I can't figure out why 02 did this, more like corporate suicide. Terminate steady income from is current contracts and raise its prices during a recession FFS. The other service providers must be rubbing their hands, I don't have much time for any of the phone companies at this stage.

JONCOLOHAN

Simple answer! go to Tesco mobile ...I did ....I bought a phone from 02 last year which never worked...Sent it back 4 times and the lies I was told by them was unreal......I eventually sent the phone back to them and asked them to keep it...I bought a phone from Tesco and its soooo cheap,especially wtih double credit when you top up...Now with the 02 rip of /lying/thieving merchants upping their charges in the middle of a recession when most people are under pressure I am doubly happy...F"@k them ...Only one language these people react to and that is switch provider...

Run_to_da_hills

JONCOLOHAN wrote: »

Simple answer! go to Tesco mobile ...I did ....I bought a phone from 02 last year which never worked...Sent it back 4 times and the lies I was told by them was unreal......I eventually sent the phone back to them and asked them to keep it...I bought a phone from Tesco and its soooo cheap,especially wtih double credit when you top up...Now with the 02 rip of /lying/thieving merchants upping their charges in the middle of a recession when most people are under pressure I am doubly happy...F"@k them ...Only one language these people react to and that is switch provider...

Service providers in Ireland run a cartel and no doubt others will all follow suit at some time soon. They may not make the same mistake as 02 by voiding contract customers.

Meteor are now hitting prepay with an 80% hike on connection charges.

The best thing people can do now is adhere strictly to their bundles, closely watch them and don't go a minute or text message outside of them.

This will hit them where it hurts.

buttercupbee

Can anyone tell me what is the situation with these new increases, in my case: I top up by €20 per month and get to call and text all other 02 numbers for 'free' with this price plan.

Oh no wait - I get it: All OTHER networks I call (Voda, 3, ect) are what I will be charged these new hikes for.

Seems hardly worth sticking with 02 now if threats be true and customers abandon ship. I will have NO ONE to call if they all bugger off!
Me not know anyone on other networks

Just thought I'd post this now anyway for any others who are looking like this

Mint Sauce

following the removal of the roaming add on earlier this year and now the increase of the cost per calls/txts outside your bundle (found out about the price increase on boards, thanks for the notification o2 :rolleyes:), seriously doubt i will be getting a new contract with them in the future.

from reading some of the replys here, can you actully cancel your contract and stay on your current bundle just as if your contract had simply expired.

to put it another way, i am aware that when your contract runs its normal term, ie 12/18 months you stay on your bundle without having to renew, but if i ask to be relesed before the term completes can i continue to use that bundle and phone or do i have to cancel my service altogether and go to prepay or another provider and port my number

could i also ask to be released my from my broadband contact as well as both were renewed at te same time.

Run_to_da_hills

irish-stew wrote: »

following the removal of the roaming add on earlier this year and now the increase of the cost per calls/txts outside your bundle (found out about the price increase on boards, thanks for the notification o2 :rolleyes:), seriously doubt i will be getting a new contract with them in the future.

from reading some of the replys here, can you actully cancel your contract and stay on your current bundle just as if your contract had simply expired.

to put it another way, i am aware that when your contract runs its normal term, ie 12/18 months you stay on your bundle without having to renew, but if i ask to be relesed before the term completes can i continue to use that bundle and phone or do i have to cancel my service altogether and go to prepay or another provider and port my number

could i also ask to be released my from my broadband contact as well as both were renewed at te same time.

I am still with them despite my move, 18 months on my contract was €50 for 350 min + 150 texts + free weekend & evenings any network calls

It was €55 for the same package on 12 months. It is still well worth holding on to them for that alone.

However I will still use webtexts, cabbage and not give them an inch.