excellent service from eircom!!

ingen

hats off to eircom!

2 days ago i was with vodafone for calls and broadband , line was moved to eircom yesterday. i ordered broadband with eircom today as i had not selected a broadband package with eircom, and broadband was not active on the line before the move... its active now a few hrs later! and very good ,

a quick call to their tech support to tweak the line to its max speed, done it over the phone, and excellent service from them.

very happy with service from them and from order it was about3 hrs for broadband to be active!!. amazing!!

Mac daddy

They still suck regardless

ingen

Mac daddy wrote: »

They still suck regardless

their service is a hell of a lot better than others out there.
i think of the amount of time i wasted chasing up my previous service provider.

Johnboy1951

From what I have read on boards they do not 'suck' any more than any other ....... and I have had years of reliable service with very few problems, as have lots of others.

Now if I could only get rid of their line rental ..........

lucernarian

ingen wrote: »

hats off to eircom!

2 days ago i was with vodafone for calls and broadband , line was moved to eircom yesterday. i ordered broadband with eircom today as i had not selected a broadband package with eircom, and broadband was not active on the line before the move... its active now a few hrs later! and very good ,

a quick call to their tech support to tweak the line to its max speed, done it over the phone, and excellent service from them.

very happy with service from them and from order it was about3 hrs for broadband to be active!!. amazing!!

What speed are eircom giving you?

ingen

To_be_confirmed wrote: »

What speed are eircom giving you?

im back on my original speed 5120/512 but now on NGB package broadband advanced. I can squeeze a bit more speed out of the line as i have a bit of sn margin to play with..

smokie2008

Eircom are SHYTE....fact

lucernarian

ingen wrote: »

im back on my original speed 5120/512 but now on NGB package broadband advanced. I can squeeze a bit more speed out of the line as i have a bit of sn margin to play with..

I'm truly at a loss as to how Vodafone couldn't give you that speed over the exact same line.

ingen

To_be_confirmed wrote: »

I'm truly at a loss as to how Vodafone couldn't give you that speed over the exact same line.

yea so am i, to be honest its easier to ring eircom to change profile over the phone, they are good that way.... vodafone it took ages to do anything with them, they said they couldnt order anything above 3mb because my line can only take 4mb they said.. yet with eircom im on 5mb, and room for a little more.


to be honest the support with eircom is vastly better.

dnme

+1 for Eircom
I posted a question re a direct debit on their forum yesterday. Within a few hours, I got a phone call from them to explain what it meant. Bloody impressed.

ingalway

I am always happy with Eircom support and after reading so many awful comments about support from other suppliers think they are way ahead in this area at least.

The problem most people have with Eircom is their rip-off pricing, and recently the whole p2p issue. But they're probably the DSL provider with whom you'll have the least trouble with. I'm not saying you won't have a problem, but you're far more likely to get it sorted with Eircom than you would with another DSL provider, especially if it's a line or speed problem. I tried to get DSL with BT about 2 years ago and it was a minefield trying to get the line sorted. In the end I had to cancel the line, losing the ~€150 connection fee.

I suppose some might say you get what you pay for but you shouldn't have to pay Eircom's rates to get good service.

lucernarian

And to provide a bit of balance, I'm going to post a reminder about the eircom DNS episode where security weaknesses were exploited which left the majority of eircom broadband customers with unusable internet. They also communicated the situation poorly and left customers in the lurch as to when exactly their service would work again. They were also slow to even recommend alternative settings which cured the problem for customers. Boards.ie probably helped more eircom customers during that period than eircom did themselves!

http://www.boards.ie/vbulletin/showthread.php?t=2055671560
http://www.boards.ie/vbulletin/showthread.php?t=2055608998

jay93

To_be_confirmed wrote: »

And to provide a bit of balance, I'm going to post a reminder about the eircom DNS episode where security weaknesses were exploited which left the majority of eircom broadband customers with unusable internet. They also communicated the situation poorly and left customers in the lurch as to when exactly their service would work again. They were also slow to even recommend alternative settings which cured the problem for customers. Boards.ie probably helped more eircom customers during that period than eircom did themselves!

http://www.boards.ie/vbulletin/showthread.php?t=2055671560
http://www.boards.ie/vbulletin/showthread.php?t=2055608998

i was with eircom when this happened one night bout 1am was typing away on msn messenger then the internet goes down even the next day it was still down no word from eircom at all as to what happened i did not know of boards,ie at the time..when it finally came back i googled around and found out that their dns servers where hacked,what a bunch of complete t1t heads i dont know how they are still in business tbh..when trying to access sites the night their DNS was hacked every site i would try to go to would bring me to the site but only showed a half naked women on every page i was like WTF??also noticed before it went down connection speed dropped way down it was a once off but who's to say it wont happen again#!!:rolleyes::rolleyes::rolleyes::)

Oracle

If Eircom's service was good, and you're happy about it, then it's fair enough to say it, after all you're the customer. Although their service should be good, considering they charge more than most other internet providers.

Kev.

Yeah Eircom are a great company arent they.....:rolleyes:

ingen

Kev. wrote: »

Yeah Eircom are a great company arent they.....:rolleyes:

whats that supposed to mean?

well they delivered what vodfone couldnt despite numerous orders, promises , etc, vodafone failed miserably, the support vodafone provided me was dire.

with eircom, i asked for something ( new broadband package) and it was delivered 3 hrs after ordering, now that is fast. in terms of changing line profile they did that over the phone too, with vodafone it takes days days and days ..

eircom provided me with what i asked for .. no more no less and very promptly too... isnt that what the customer wants? :rolleyes: all be it more expensive than vodafone, but support is better.

so shouldnt good service be highlighted?

ingen

ingen wrote: »

whats that supposed to mean?

well they delivered what vodfone couldnt despite numerous orders, promises , etc, vodafone failed miserably, the support vodafone provided me was dire.

with eircom, i asked for something ( new broadband package) and it was delivered 3 hrs after ordering, now that is fast. in terms of changing line profile they did that over the phone too, with vodafone it takes days days and days ..

eircom provided me with what i asked for .. no more no less and very promptly too... isnt that what the customer wants? :rolleyes: all be it more expensive than vodafone, but support is better.

so shouldnt good service be highlighted?

Pity they cant deliver anything beyond the urban centres for people in rural areas broadband in this country is a joke unless you live in a city or a town and then you will get an adaquate service depending on how contended your area and service is :mad:

ingen

warlikedave wrote: »

Pity they cant deliver anything beyond the urban centres for people in rural areas broadband in this country is a joke unless you live in a city or a town and then you will get an adaquate service depending on how contended your area and service is :mad:

think what we could have if the government gave a fraction of what they gave to the banks.... to improve broadband..

( assuming that roll out was managed properly by competent people )

Dcully

ingen wrote: »

hats off to eircom!

2 days ago i was with vodafone for calls and broadband , line was moved to eircom yesterday. i ordered broadband with eircom today as i had not selected a broadband package with eircom, and broadband was not active on the line before the move... its active now a few hrs later! and very good ,

a quick call to their tech support to tweak the line to its max speed, done it over the phone, and excellent service from them.

very happy with service from them and from order it was about3 hrs for broadband to be active!!. amazing!!

Just wait until you get slowdown and absolutely no help from support and then your fed all sorts of BS stories.
Enjoy it while it lasts.

ingen

Dcully wrote: »

Just wait until you get slowdown and absolutely no help from support and then your fed all sorts of BS stories.
Enjoy it while it lasts.

i had been a customer of eircom for years, and never once encountered congestion, or slow downs, even before NGB.. but then i was on a business package.


they are not perfect by any means, and i wish they were cheaper, but they seem to be the best, cuts out the middle man .. to be honest i have always found their business support to be good over all, .

Johnboy1951

warlikedave wrote: »

Pity they cant deliver anything beyond the urban centres for people in rural areas broadband in this country is a joke unless you live in a city or a town and then you will get an adaquate service depending on how contended your area and service is :mad:

Eircom deliver a broadband service to my rural area.
It is a pity that UPC do not deliver their service to my area.
It is also a pity I cannot get any wireless broadband products delivered either.
I can get, and have, Eircom broadband for a number of years now.
It is much cheaper than the alternative - satellite ! - the ONLY alternative!

So while I most certainly would like a better speed of broadband delivered to me, I fully recognise that hardware has its limitations.

A company whose coffers have been raped and plundered by previous owners can hardly be expected to invest millions/billions in non-competitive markets.

Maybe a company like UPC - who would be considered more profitable ..... should be expected to supply broadband to all areas?

Personally I would prefer to see the ESB get into this market and provide fibre-to-the-pole to all areas.

Until some other company decides or is forced to supply their services to rural Ireland we are stuck with one provider.
My experience of that provider's service has been good, even though there are no real alternatives.
If a viable alternative was available with better service and customer care I would switch today. Such a provider does not presently exist at this location.

regards.

Maj Malfunction

I'm not a big fan of Eircom. My personal experience is their service is poor. I suffer line drops on a regular basis. Eircom customer service is poor, they don't call back when they promised, can't tell me when the problem will be fixed and when you write a letter of complaint to the customer service department for them to resolve the issue they don't even acknowledge the letter or bother to reply.

:mad: -1 Eircom, shame on you.

I can't wait for my contract to expire with you!

MunsterCycling

OP you do realise that the majority of issues other ISPs have getting you connected are caused by eircon in the first place? They are well known for forgetting orders, keeping line work until last if they do it at all and just not bothering. Please read up first before singing their praises.

yuloni

This post has been deleted.

ingen

Condi wrote: »

This post has been deleted.

just to be completely clear i do not work for Eircom or any isp or any comms company.

yuloni

This post has been deleted.

Kev.

Ingen

Thanks for posting your initial experience

I hope it lasts mate,Heres the problem though...

Nearly everybody on here has had problems one way or another with Eircom,

In my opinion they are the biggest reason for the Country's failures regarding Broadband,
There customer service is absolutely useless,they are overpricing there products,They block P2P,They are even touting this new product NGB haha

Hopefully they wont overload your exchange like they did in my case and hopefully you wont have to ring them up for hours on end to try and get an explanation from what happened or need proper Broadband in the future.

Furthermore if this does happen hopefully you wont have problems with trying to get your new provider in using Eircoms line.Or hopefully you wont have some tart on the line demanding your mobile number because you want to get rid of the Twats

Hopefully you will get why I hate this company but I will understand if you dont......

Kev.

Furthermore I have had a quick glance through your posts

Nearly EVERY one is about Broadband

I like on page 3 of your previous posts you SLATE Eircom.....

Are you on a wind up or just a complete tard?

yuloni

This post has been deleted.

bkehoe

ingen wrote: »

yea so am i, to be honest its easier to ring eircom to change profile over the phone, they are good that way.... vodafone it took ages to do anything with them, they said they couldnt order anything above 3mb because my line can only take 4mb they said.. yet with eircom im on 5mb, and room for a little more.


to be honest the support with eircom is vastly better.

Exact same situation here myself. I've had service from them at this location for almost a year now and any problem has always been quickly resolved. Never get any slowdown in speeds either. Friends on the same exchange with Vodafone are always having problems in the evenings with the speed. I'm also living out in the middle of the countryside, 10KM from the nearest town. Eircom are willing to do whatever you want with the ordering and line profiles. My line is also only able to provide the 3MB package according to any of the line testers (and thus other providers refuse to entertain the idea of ordering anything but a 3MBit package), yet I knew from my SNR that it was capable of much more, so Eircom put a manual order through for my 8M biz package and then we adjusted profiles. I eventually got them to put it on the full 8Mbit profile and let the router sort out the best speed as I wanted the highest upload possible for work. So now I usually sync at about 5120k down, 800k up.

sesna

Eircom are absolute $hite. Took me six weeks to get my broadband connected, and working. It stopped working a month later and took another week to get it serviced. I have had the connection for a total of two and half months, and its not exactly cheap.

Nothing makes me want to scrath my eyeballs out more than their horrible automated computer answering machine.

And they have awful internal communication between departments (broadband and line faults etc). I got 4 text messages saying my initial logged fault had been corrected following a line test, which it hadnt been. Had to re-log the fault 4 times.

Nevyn

Just had a ericom rep at the door promising 8mb symmetrical and 1:1 for less then 40 quid a month, anyone else has someone at the door spouting this rubbish?

They also asked to come in to check the socket :rolleyes:

Hank Scorpio

For anyone who thinks Eircoms service is good, its only because they dragged the standard so far below the bar and made it virtually impossible for other ISPS to compete.

nuxxx

nuxxx wrote: »

For anyone who thinks Eircoms service is good, its only because they dragged the standard so far below the bar and made it virtually impossible for other ISPS to compete.

Looks like UPC are the only real competition - at least eircom cant monoplolise that

Dottie69

ingen wrote: »

hats off to eircom!

2 days ago i was with vodafone for calls and broadband , line was moved to eircom yesterday. i ordered broadband with eircom today as i had not selected a broadband package with eircom, and broadband was not active on the line before the move... its active now a few hrs later! and very good ,

a quick call to their tech support to tweak the line to its max speed, done it over the phone, and excellent service from them.

very happy with service from them and from order it was about3 hrs for broadband to be active!!. amazing!!

Your obviously in the mythical urban lands of broadband fantasy the rest of us just dream of. I have Eircom Broadband FWA as its all that is available. . . my upload today 0.06kbs, download 0.47kbs. .. Yes I did say I'm paying for a BROADband service, unsupprted but still able to charge. Wait buddy, just wait. . . .

zekiel

I guess I'm one of the lucky ones but I've been using eircom's broadband since its first generation many moons ago and to be honest I've transitioned to other providers as I moved around from place to place and those providers I had countless issues with, but each time I've used Eircom I've never had a problem, granted there is the odd short outage, but that's to be expected.
Eircom are expensive, but lets face it you pay for what you get.. cheap broadband is exactly that, cheap..

I'll outline my experiences here.

late 90's = 1/2 mb bb with eircom (cost a fortune but worked perfectly for years)

Changed to Irish broadband (crap from day one, contention and backhaul sucked so never got what I paid for)

changed to BT dsl, sucked from day one again contention issues.
back to eircom.. (worked like a charm from day one)

moved to another appartment, got Irish broadband.
(I'm a sucker for punishment.. although we had two lines running from the location so worked out that we swapped as service sucked on one line to the next)

moved to new house: got Irishbroadband (no phone line installed as yet) -> got rid of irishbroadband.

Now today have eircom DSL 7MB in the house 2 years on, no problems ever!. no speed issues and no ping issues while playing games.

Tried Wi-max when it came available in the area (thankfully didn't move our phone service as I gave back the wimax box back 30 minutes after getting it.. rubbish service! check the thread in midband to understand more)

and today I'm happily using Eircom and pay a few quid more...why??.. because it just works!

jay93

thats good that you have a good experiance with eircom but alot of people have not eircom are also the reason this country is like a third world broadband country !!incompetent fools they ripp you off the other providers are cheaper but they always have problems and its so odd when you get eircom it usually works better than other me thinks eircom are sabotaging other providers by limiting speeds that customers on other proivders get!!
i had one outage when using eircom the time their DNS was hacked and they left us in the dark about what was happening ..i dont like them all that much to be honest way to over priced if this country has any hope of getting proper broadband ill be counting on UPC to do this and i hope they do im sick of the way eircom run things!!