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Dell ringing to confirm my details

  • 21-06-2010 7:21pm
    #1
    fade2che
    Registered Users, Registered Users 2 Posts: 171 ✭✭


    I got a number of phone calls today to confirm details from Dell, over a purchase I made yesterday.
    I was weary as they neve mentioned the email which also had been sent at the same time asking me to fax a copy of my passport to them.

    Email address is DE_Clr_Validation@dell.com which on the face of it looks ok.
    I rang Dell on the number on the website and was very annoyed to me told ring back tomorrow when all dept are open. (Thanks Ram K for being so helpful)

    Has this happened to anyone else buying from Dell?


Comments

  • #2
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Sounds like standard credit/customer vetting procedure. If they can quote the relevant order details and order number, you can be sure it's genuine. It's something that all business apply on a random basis across orders received.


  • #3
    rubadub
    Registered Users, Registered Users 2 Posts: 32,386 ✭✭✭✭rubadub


    I bought from their online ebay outlet store before and they rang me to confirm details. Although I think they emailed me saying they would ring me.


  • #4
    keithclancy
    Registered Users, Registered Users 2 Posts: 9,208 ✭✭✭keithclancy


    I never give any details to someone ringing me, I always offer to ring them back.


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