Europlex Signet 200 Alarm

fitzie79

I tried changing the PIN in my Signet 200 Alarm earlier today but I seem to have done something wrong. I have two control panels - one at the back door and one at the front door. I have the engineering PIN so was able to go into the menu and change the user password. The control panel at the back door works fine - when i type in the PIN it sets/unsets the alarm. However, when I type in the PIN at the front door control panel it doesn't set/unset the alarm but rather comes up with an option saying "Inhibit". I've also noticed that trying to set the alarm with the mobile doesn't seem to work anymore - with either the old/new password.

Has anyone any experience with this alarm system that may be able to help me?

altor

fitzie79 wrote: »

I tried changing the PIN in my Signet 200 Alarm earlier today but I seem to have done something wrong. I have two control panels - one at the back door and one at the front door. I have the engineering PIN so was able to go into the menu and change the user password. The control panel at the back door works fine - when i type in the PIN it sets/unsets the alarm. However, when I type in the PIN at the front door control panel it doesn't set/unset the alarm but rather comes up with an option saying "Inhibit". I've also noticed that trying to set the alarm with the mobile doesn't seem to work anymore - with either the old/new password.

Has anyone any experience with this alarm system that may be able to help me?

Hi fitzie79,

You are going into the menu "0" this is the inhibit, try toggling between menus.
Have you got full engineer access to the alarm ?
You will need to enter engineering, go to communications/ modem/ primary/ enable. It sounds like you have disabled it.

fitzie79

thanks for the reply altor. 1 problem sorted anyway - modem set to enable and that has fixed that problem.

i can't seem to get the front door control panel working though - when i type in the pin i get the menu with the following options when i scroll through it which i presume is the menu "0" - inhibit, isolate, test, event log, chime, change code - but no way of setting/unsetting the alarm. Is there a way to change the configuration so that i am no longer in menu "0" when i type in the user code?

altor

Did you change any of the attributes for the user ?

KoolKid

When you come out of engineer it the time & date displayed as normal on the keypad at the front foor?

Can you enter engineer on that keypad?
What level of user is the new code?

fitzie79

altor wrote: »

Did you change any of the attributes for the user ?

not deliberately - but seeing as i turned off the modem its a possibility

fitzie79

koolkid wrote: »

When you come out of engineer it the time & date displayed as normal on the keypad at the front foor?

Can you enter engineer on that keypad?
What level of user is the new code?

the display on both the front and back door is the same - it has the time/date, the name of the security company and it flashes up engineer enable

i can enter the engineer setup on the keypad.

i'm not sure what level of user the new code is - how can i check this?

KoolKid

Enter full eningeer
Users
Edit
[Select User]
Change Type

After that Select options & see if * is beside everything privledge you want.

altor

fitzie79 wrote: »

not deliberately - but seeing as i turned off the modem its a possibility

You could have changed this also, go into the user options and make sure you have selected set/unset and what ever other options you need from the menu.

Any problems let us know.

fitzie79

there are 3 users in the panel. the first 2 users correspond to the 2 keyfobs i think - they are standard users and all the settings make sense. the 3rd users has manager level - is this seperate to the engineer level? should this be left alone. i checked on both control panels and they both have this 3rd user but one of the control panels functions normally whilst the other one doesn't let me set/unset the alarm

altor

fitzie79 wrote: »

there are 3 users in the panel. the first 2 users correspond to the 2 keyfobs i think - they are standard users and all the settings make sense. the 3rd users has manager level - is this seperate to the engineer level? should this be left alone. i checked on both control panels and they both have this 3rd user but one of the control panels functions normally whilst the other one doesn't let me set/unset the alarm

If one keypad works so should the other. You should down power the alarm, leave it for a 20 seconds and power it back up. It might clear any faults in the keypad.

fitzie79

sorry for the constant questions but i have a battery backup - will this keep the power supplied to the control panels or is it just a backup for the siren/modem?

altor

fitzie79 wrote: »

sorry for the constant questions but i have a battery backup - will this keep the power supplied to the control panels or is it just a backup for the siren/modem?

Disconnect this also as you need no power on the system. The external bell will ring till you power it back up 20 seconds later. Just enter your code to disarm when you power it back up.

fitzie79

altor wrote: »

Disconnect this also as you need no power on the system. The external bell will ring till you power it back up 20 seconds later. Just enter your code to disarm when you power it back up.

tx - will wait until tmw to try this as i don't want to wake the baby up at this time of night

altor

fitzie79 wrote: »

tx - will wait until tmw to try this as i don't want to wake the baby up at this time of night

Let us know how you get on. It seems strange how one keypad is working but not the other. Hopefully this will do the trick for you

KoolKid

The signet has a reset button on the top right hand side of the PCB. Press for a second & release. Try that first insted of a full power down.
I'm presuming you do not have areas assigned here.
If you do , check if all keypads are assigned to all areas & the user in question is assigned to all areas.
You also say you are using keyfobs. Are these pace keypads?
Could you have set the user to require pace & code?
It may be easier to delete the user in question & start again.

fitzie79

i have areas assigned alright - i presume resetting this would cause me to lose them? i'd like to avoid this unless it isn't too difficult to re-programme them

the keyfobs are the pace keypads. if i had set it so that the user required both the keypad and code would this cause the same problem on both keypads? both users have the same pin as well.

KoolKid

The reset button does not default the panel?
The fobs with Fob & code can be assigned with different attributes to different areas. As can users & keypads.
Assign a new user with a new code. Assign Type manager & enable all privledges and all areas.
Do you have remote access set up to this panel?

altor

fitzie79 wrote: »

i have areas assigned alright - i presume resetting this would cause me to lose them? i'd like to avoid this unless it isn't too difficult to re-programme them

the keyfobs are the pace keypads. if i had set it so that the user required both the keypad and code would this cause the same problem on both keypads? both users have the same pin as well.

I would rather power down the unit as it might clear the fault if you have all the settings on the panel correct. The reset button is meant to do the same but i have found powering down the panel has cleared faults like this in the past. Not just on the signet. The reset button pressed for 10 seconds will default the panel and the whole alarm will have to be reprogrammed.

KoolKid

I am not sure this is a fault to be honest. I certinly have never com across it before.
Fitzie , don't be afraid of the reset defaulting the panel. This is how it works.
Press & hold for 1 second & release , the panel will reboot & no settings will be lost.
If you press & hold for more than 6 seconds the panel will beep & the keypad will prompt default ?
If the panel is engineer locked you will then be prompted to enter the engineer code before the panal will default.
The next version or software will also include the option to reset codes only. I very handy feature indeed.

fitzie79

got a bit of time to look at this tonight.

i tried reseting the system by holding down the reset button for 1 second. the alarm "chirped". The control panel still had the issue at the front door where it wont let me set/unset the alarm with the code.

i then created a completely new user with manager privileges and full access to everything else and a different pin. this new user works fine on the control panel at the back door - when i enter the pin i can set/unset the alarm. however, when i try enterting the code at the front door panel it won't let me set/unset the alarm and has the same list of options (inhibit, isolate etc) as previously seen

KoolKid

This has to be some form of permission related to the keypad & the codes.
Do you have any calander assigned to the user or the keypad?
Do you have browser access to the panel?
If so does the user have full access from there?
Do you have remote access set up?
If so I could try flash it with the new firmware 1.4b

fitzie79

there shouldn't be any calendar assigned to the keypad. i've tried it on a number of different days (probably for the last 5 days) and it's always the same.

i've no browser access setup for the system - haven't had a chance to run an ethernet cable from the router into the alarm yet and so don't have remote access either

KoolKid

If you cpould run a cable & connect via the browser if would be much easier to see the permissions etc.
Whats displaying when you enter the code BTW?

fitzie79

running a cable is a big job (one that i plan to do long term though) unfortunatley.

when i enter the code i have the following options in the menu

inhibit
isolate
set date/time
test
event log
chime
change code
sms events
grant access

KoolKid

Enter full engineer.
Goto Users> Edit > {code in question} >User Options > Select Set/Unset/Partset A & Partset B & make sure they are all enabled.

fitzie79

koolkid wrote: »

Enter full engineer.
Goto Users> Edit > {code in question} >User Options > Select Set/Unset/Partset A & Partset B & make sure they are all enabled.

i did that - all options like fullset, unset etc are enabled and i've disabled all other options like chime test etc. however, when i type in the code all i'm getting is the following options

change code
sms events
grant access

very strange!

KoolKid

It is a bit strange.
Enable everything. Turn off pace & pin, Learn a fob into that code.
Now try the code first & then the fob.
Do this for both set & unset.
ie. If it does not allow you to set it then set using another code & try unset with new code & then with fob matched to new code.

fitzie79

no joy with that either.

i was looking through the manual and there seems to be an option to connect the alarm to a pc through the usb cable. i could hook the laptop up to it in this manner. would this be worht doing?

KoolKid

fitzie79 wrote: »

no joy with that either.

What displays when you present the fob to arm or disarm?

Ideally a patch lead & a laptop would be the easiest way to access the panel.

I want you to try one more thing.
In engineer delete all codes & set up one code with all privledges all areas etc.
Another thought. The code you are trying to use, is it similar to an existing code?

fitzie79

what do u mean by a patch lead?

i'll try deleting all the codes and setting up a new one ltr on and willlet u know how that goes

the codes for user 1 and 2 are the same and i used a completely new code for user 3

ps thanks for all the help to date - i really appreciate it

KoolKid

fitzie79 wrote: »

what do u mean by a patch lead?

A normal network cable. The same as what connects from your PC to your router.

fitzie79 wrote: »

the codes for user 1 and 2 are the same and i used a completely new code for user 3

Delete them all & use 3 different codes, ensure there is at least a difference of 3 between each code
ie. If code 1 is 1234 code 2 must be below 1232 or above 1236 .
If code 2 is 1236 code 3 must be above 1238 or below 1232 etc.

fitzie79

koolkid wrote: »

A normal network cable. The same as what connects from your PC to your router.



Delete them all & use 3 different codes, ensure there is at least a difference of 3 between each code
ie. If code 1 is 1234 code 2 must be below 1232 or above 1236 .
If code 2 is 1236 code 3 must be above 1238 or below 1232 etc.

the network cable i have is a straight through cable. this didn't work and according to the manual i need a crossover cable if i am not going through a router

the usb cable in the panel requires a type b cable to connect to it and naturally i only have a type a to type a!

before i delete all the codes i want to be sure that i can re-create them afterwards. i tried creating a new user there but can't configure one of the rf fobs to it - is this because i have already configured that rf fob to another user? when i said to press a button on the fob i did but there was no acknowledgement sound from the panel and nothing changed.

altor

Did you try powering the alarm down and powering it back up ? If you have all the settings correct in the panel then there is no explanation for what is wrong. I rang signet today to see if they could shed any light on what could be wrong but they said the same and advised the same as myself as you say the setting are correct.

KoolKid

Delete the fobs via the wireless menu and delete the codes. There should be no problem reassigning them.

fitzie79

altor wrote: »

Did you try powering the alarm down and powering it back up ? If you have all the settings correct in the panel then there is no explanation for what is wrong. I rang signet today to see if they could shed any light on what could be wrong but they said the same and advised the same as myself as you say the setting are correct.

didnt do this yet as i was afraid that i would lose the configuration of all the zones etc. with the power disconnected will it remember all the users and zones?

altor

fitzie79 wrote: »

didnt do this yet as i was afraid that i would lose the configuration of all the zones etc. with the power disconnected will it remember all the users and zones?

Yes, it will keep all the configuration of the panel.

KoolKid

Press the reset button. Even if you hold it in too long the panel will not default without you confirming it at the keypad.

altor

Did you install the alarm yourself ?

fitzie79

tried powering it down - didnt solve it

tried resetting it but didnt work either

didnt install it myself

KoolKid

Have you deleted the codes and RF fobs yet?

fitzie79

yes but again no joy. it doesnt look like a fault as powering it down and resetting it havent worked but cant seem to find any option that would cause two keypads to be configured differently for the same users

KoolKid

So if you delete all the codes an programme in 1 random code with all privledges will it still only work on 1 keypad?

altor

fitzie79 wrote: »

tried powering it down - didnt solve it

tried resetting it but didnt work either

didnt install it myself

You should get the alarm installer who installed the alarm to have a look at it for you. You must of changed something in the programming which is preventing the keypad to work as normal. He will probably have to default the alarm and reprogram it if he cant find what you have changed.

KoolKid

I have the fast programmer , if what I suggested doesn't work , I ll drop out , back up the config file & try a factory default & restore.
If the fault returns on the restore you will know its something you have programmed.

delly

Thread moved to the new Home security systems forum

altor

Hi fitzie79,

Did you get the problem sorted ?

fitzie79

problems with a leaking shower over the last few days so haven't had a chance to go back to it. hope to look at it tonight!

altor

fitzie79 wrote: »

problems with a leaking shower over the last few days so haven't had a chance to go back to it. hope to look at it tonight!

Thanks fitzie79,

I would be interested to find out what the cause of the keypad not working is. More than likely a programming issue. Let us know how you get on..

fitzie79

i tried removing all the users tonight and creating new ones with completely different pins numbers. after creating the first user (manager level) i tried entering the code at the front door but it is the same problem - it doesn't give the option to set/unset but instead is in menu 0. there are no issues at the back door panel - i can set/unset the alarm and also have the option to choose the menu.

having tried resetting the unit, powering it down and created brand new users i am thinking that it is not a fault but rather something in the configuration?

one other think i noticed is that the backlight on the led display is not on at the front door but is at the back door when i press keys (the backlight on the buttons looks fine). it's probably something minor and not linked to the other problem?

altor

fitzie79 wrote: »

i tried removing all the users tonight and creating new ones with completely different pins numbers. after creating the first user (manager level) i tried entering the code at the front door but it is the same problem - it doesn't give the option to set/unset but instead is in menu 0. there are no issues at the back door panel - i can set/unset the alarm and also have the option to choose the menu.

having tried resetting the unit, powering it down and created brand new users i am thinking that it is not a fault but rather something in the configuration?

one other think i noticed is that the backlight on the led display is not on at the front door but is at the back door when i press keys (the backlight on the buttons looks fine). it's probably something minor and not linked to the other problem?

Is the alarm under warranty ? I am baffled too as to why its not working for you. Maybe you should get the installer to have a look, he might default the alarm to factory setting if he cant find anything in the configuration plus to rule out a fault with the keypad itself. If it was the keypad there would be a warranty with this also, thats depending on how long the alarm is in.

Keep us informed what ever the out come..