Consumer rights in scotland/uk

peanuthead

hi

I'm just wondering, are consumer rights consumer rights no matter where you are in the world?

The bro was in London (I think) and stayed at a hotel. By any standards the whole trip was unbelievably bad and I'm writing a complaint letter

I've just been reading this, but sounds like it was written in USA http://www.happynews.com/living/money/consumer-rights-hotels.htm

Can I quote from it?

Does hotel room fit in under supply of goods, etc.. ?

Jev/N

peanuthead wrote: »

Does hotel room fit in under supply of goods, etc.. ?

Yep, it will fit under supply of services - governed by UK 1982 Act

Magenta

peanuthead wrote: »

hi

I'm just wondering, are consumer rights consumer rights no matter where you are in the world?

No, there are different laws in different countries.

jahalpin

peanuthead wrote: »

hi

I'm just wondering, are consumer rights consumer rights no matter where you are in the world?

?

Your consumer rights are differerent between countries, however, most laws are the same between England and ROI and so you should be able to apply the principles of ROI law.

London is in England, not Scotland, which does actually make a difference as the laws in Scotland are very different to ROI, England and Wales

Oryx

I complained recently about a hotel in Birmingham, the response was from the head office of the hotel group in Texas. I wasnt quoting any laws to them and I didnt need to, they took my complaint seriously and refunded quite a substantial portion of the cost of my stay. But I would think UK consumer law will cover you if the hotel is in the UK, and their laws are pretty robust, and should cover the purchase of accomodation.

But simply make the complaint first and see how you get on. Hopefully the hotel is part of a chain, where things like this tend to be handled well.

Dont forget to put a review on tripadvisor while you are at it.

peanuthead

jahalpin wrote: »

Your consumer rights are differerent between countries, however, most laws are the same between England and ROI and so you should be able to apply the principles of ROI law.

London is in England, not Scotland, which does actually make a difference as the laws in Scotland are very different to ROI, England and Wales

Oh yeah, sorry I know London is in england. I'm actually handling this complaint on behalf of my bro, who lives in scotland and at first I thought the hotel was there, he then later told me it was in london

Oryx wrote: »

I complained recently about a hotel in Birmingham, the response was from the head office of the hotel group in Texas. I wasnt quoting any laws to them and I didnt need to, they took my complaint seriously and refunded quite a substantial portion of the cost of my stay. But I would think UK consumer law will cover you if the hotel is in the UK, and their laws are pretty robust, and should cover the purchase of accomodation.

But simply make the complaint first and see how you get on. Hopefully the hotel is part of a chain, where things like this tend to be handled well.

Dont forget to put a review on tripadvisor while you are at it.

Oh absolutely, I will definitely be posting on tripadvisor