Sky screwup??

-Toppy-

Evening all, I am just off the phone for the last 2 hrs with Sky and am near crying with their ineptitude for customer service

Anyway long story short
I have 2 Sky+ Multiroom boxes for over the last 3 years
We got a letter in reminding us to plug a phone line in,
I went on holiday forgot to reconnect the phone line

Back a few days ago, and went to do a pause on one of the boxes and it goes "Live Pause is not available, please upgrade blah blah"

I was like doh! forget the phone line

So we rang sky (at a little before 7)

1. First person tells us that they got a phone call today cancelling one of our cards at 2:05. (Both myself and my wife work and neither of us called)
We also obviously have a secret passphase on the account which should be used as well,

So obviously im like WTF!!!!

2. Then she proceeds to tell us we are paying three subscriptions

Now we have 2 physical boxes in the house (Sky+ multiroom) and we are signed up for Basic + Movies + Kids on both boxes and we are be billed at 90 euros a month

So I am trying to get my head around if this is the correct amount to be paying or have I been ripped off for a third subscription for the last *3* years.

3. We still cant activate our main sky+ since their systems are down, Im like yeah seriously I dont believe you, dont your systems have a disaster recovery mechanism.

So what I am wondering has either 1 ever happened to anyone else before and and 2 am I paying correct or am I overpaying my sub?

If anyone has a copy of of that letter is there anything I can do bar plugging in a phone line.

/blood pressure easing

Toppy

tomslick

For FULL basic (6 pack & Bonus) + Movies= €60
Each Multi-room €15

So if you are paying €90 you must have been paying for two multirooms. So I think you must be overpaying.

Ring them up with your 2 viewing card numbers and get them to "disconnect" the 3rd (mystery) card. They should have it all sorted out in less than 20 minutes.

-Toppy-

This came to a happy ending finally, but took a little longer than 30 mins

SKY agreed with me that there had been a mistake in my billing for the last 3 years but they were only willing to give me a reduction for 150 over the next twelve months.
Anyways I stuck to my guns looking for an explanation why and eventually got a hold of a SKY rep with a bit of cop and realised the mistake made and is agreed to reduce our billing over the next 12 months for the full amount

Took nearly 3 weeks to sort out but finally!

Toppy

Tarabuses

Well done.