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Tralee bt/vodafone problem

  • 16-05-2010 11:36pm
    #1
    paddypowder
    Registered Users, Registered Users 2 Posts: 205 ✭✭


    Over the past week my broadband has been cutting off.

    i have a bt voyager router... status varies from "down" to "handshaking" to "training"

    It started cutting off once or twice a day.. now the problem has become more frequent.
    today it has cut off every time I've gone online(4 times while signing up to this site)

    Heres what I have done so far to solve my problem.

    -router reset
    -firmware update
    -change of all cables and filters

    nothing worked

    i have also run the diagnostics test on the router
    "ping default gateway" fails everytime.. even though im on the net
    the rest pass

    Is anyone else suffering like me?
    any suggestions?


Comments

  • #2
    Mister Robinson
    Registered Users, Registered Users 2 Posts: 732 ✭✭✭Mister Robinson


    Do you still have you're old user name and password to connect to the isp, that was provided by BT?

    If so try this,

    User: "Vodafone@vodafone.com" or ".net"
    PW: "broadband"

    Other wise ring Voda if all else fails.


  • #3
    paddypowder
    Registered Users, Registered Users 2 Posts: 205 ✭✭paddypowder


    just tried vodafone@vodafone.com

    same problem

    trying "phonenumber"@vodafone.com now
    fingers crossed

    i have a feeling a change of providers will be my best option


  • #4
    buzzthewire
    Closed Accounts Posts: 9 ✭buzzthewire


    Vodafone have made changes on their network over the last week or so as a result of migrating those BT customers with static IP Addresses to their network. One of the symptons of this is that anyone with a Voyager router is experiencing multiple disconnects and the voyager won't auto reconnect. Ring tech support and get them to send you out a new modem and your problem should be solved.


  • #5
    Mister Robinson
    Registered Users, Registered Users 2 Posts: 732 ✭✭✭Mister Robinson


    Did you try vodafone@vodafone.net as well? They told me to try both when I had a problem and the .com didn't work.

    Apart from that make sure you're VPI and VCI are correct and that the encapsulation is PPPoE although not sure if everyones is PPPoE

    Or as buzz said, Ring voda for a new one :p


  • #6
    paddypowder
    Registered Users, Registered Users 2 Posts: 205 ✭✭paddypowder


    rang vodafone today
    took me on a step by step to make sure vpi/vci were all correct

    told me to enter

    "phnumber"@vodafone.ie

    the problem remained

    rang them back 20 mins later
    spoke to an agrivated tech... he told me I should wait half an hour for "system to reconfigure"

    problem persisted

    i turned off router
    turned it back on a few hours later... its been on now for 30mins and i havn't had a disconnect yet(wow).

    thanks for help guys


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