Imagine WiMax And The 150 Euro Installation ?

cable842

Hello there I rang WiMax broadband and asked how much too install it in my apartment was.

They told me 150 euro am I the only one that thinks thats mad ?

please leave your comments.....

I would also like to add that I said to them you being a new company would you not offer free installation like ntl and eircom offer.

They said no we are not a new company.

I said too them that I would like to try WiMax and see what its like for 7 Days and if I dont like it I dont want it and I would like a refund of 150 euro.

The Agent seemed a bit shocked on the phone that I new about the 7 day trial cause that is with all broadband companys.

He did say that I would be intitled to a refund.

please leave your comments about your thought about wimax and the charge...

jor el

You know that Imagine Wimax threads belong in the Midband forum, so stop starting them in the Broadband forum.

Also, the company's name is Imagine, not Wimax. There is actually Wimax broadband available in Ireland, but it has nothing to do with Imagine or the product you are referring to.

cable842

move the thread then.

smelly sock

There a bad company to deal with and their internet service is terrible. Just pay the extra few quid for Eircom if you can't get UPC.

Maldini2706

They use a box outside houses and apartments where the signal is weak to boost it and that's what the installation cost is. To be honest with you I wouldn't touch them with a barge pole I got it a couple of months ago and it's a ridiculously poor service. I have to refresh most pages two or three times to load them, downloads are choppy, youtube videos don't work half the time, steer clear. I'm going to cancel my account I think.

deravarra

A friend of mine has the service in the Blanch area a good while now, and a workmate has it in the maynooth area, and both are saying it's excellent ...

I have seen lots of forum and board discussions about Imagine's wimax service being so poor - but that is only one side of the story ... the only two people that I know who have it are delighted with it!

Someone said there were other companies providing wimax in ireland - which companies are they???

And Midband? Up to 7 Mb is broadband surely ...

cable842

well after doin a bit of digging around myself I wouldnt go anywhere near them but Ive yet too find anyone using them that I know.

but advice I could give you is find someone that is using it and ask them to good speed test http://www.speedtest.net/

and check whats the download speed if its 3 4 or 5 mega bits download speed go for it yourself.

deravarra

cable842 wrote: »

well after doin a bit of digging around myself I wouldnt go anywhere near them but Ive yet too find anyone using them that I know.

but advice I could give you is find someone that is using it and ask them to good speed test http://www.speedtest.net/

and check whats the download speed if its 3 4 or 5 mega bits download speed go for it yourself.

If I took your advice and applied it to UPC, I wouldnt have gone near them either!

Look at youtube and see the very capable download speeds given for wimax - eg - 11mb download on a 7mb package. Sure, you will get the others showing 2 mb speed, etc - but I can show you eircon 3mb package giving me 125kb in the past.

Imagine are as cheap as chips - and the service is not at all bad.

If you are flush and dont mind paying over the odds for a service which isnt up to scratch - go for the old eircon offering!

smelly sock

deravarra wrote: »

If I took your advice and applied it to UPC, I wouldnt have gone near them either!

Look at youtube and see the very capable download speeds given for wimax - eg - 11mb download on a 7mb package. Sure, you will get the others showing 2 mb speed, etc - but I can show you eircon 3mb package giving me 125kb in the past.

Imagine are as cheap as chips - and the service is not at all bad.

If you are flush and dont mind paying over the odds for a service which isnt up to scratch - go for the old eircon offering!

I have it in Maynooth and it's a shocking service. Evening speeds are not even at dial up standards. There customer care and tech support is dreadful. Better off paying extra for Eircom. At least you know that your dealing with a company that wants to hold up some kind of reputation. Imagine wont last another year with the rubbish their providing.

deravarra

smelly sock wrote: »

I have it in Maynooth and it's a shocking service. Evening speeds are not even at dial up standards. There customer care and tech support is dreadful. Better off paying extra for Eircom. At least you know that your dealing with a company that wants to hold up some kind of reputation. Imagine wont last another year with the rubbish their providing.

Oh I know who eircon are. Like I said in another thread, I had an apalling experience with eircom when I tried getting bb from them in 2004. Pathetic would be the best and cleanest word to describe them.

As for imagine "not lasting another year"... oh dear. Care for a wager and put yer money where your mouth is?

qc3

smelly sock wrote: »

I have it in Maynooth and it's a shocking service. Evening speeds are not even at dial up standards. There customer care and tech support is dreadful. Better off paying extra for Eircom. At least you know that your dealing with a company that wants to hold up some kind of reputation. Imagine wont last another year with the rubbish their providing.

Agree 100%.Changed over last Monday, 3 MB @ E40 per month.
The installer tested the signal and said I could have 9MB without external box,saving the E100 fee.I then spent 3 1/2 hours on the phone over three days trying to get my speed fixed,was below 1 MB the whole time.I also could not connect ps3. Four different customer service reps gave me different reasons to the problem,Each saying they would get it looked at and call me back.None did.Thursday beat the band,A rep then told me that I can't connect 2 ps3s to their network.The sales rep said I could no problem.I cancelled my account to be told there would be a E100 cancelation fee.They will never get it.
Went back to Eircom.
As for not lasting the year,They will be broke if they keep this pretence up
STAY AWAY FROM IMAGINE
At least ontil they get these problems sorted

deravarra

qc3 wrote: »

Agree 100%.Changed over last Monday, 3 MB @ E40 per month.
The installer tested the signal and said I could have 9MB without external box,saving the E100 fee.I then spent 3 1/2 hours on the phone over three days trying to get my speed fixed,was below 1 MB the whole time.I also could not connect ps3. Four different customer service reps gave me different reasons to the problem,Each saying they would get it looked at and call me back.None did.Thursday beat the band,A rep then told me that I can't connect 2 ps3s to their network.The sales rep said I could no problem.I cancelled my account to be told there would be a E100 cancelation fee.They will never get it.
Went back to Eircom.
As for not lasting the year,They will be broke if they keep this pretence up
STAY AWAY FROM IMAGINE
At least ontil they get these problems sorted

You will always hear the negative stories. I've been with Imagine as a residential phone and broadband customer for well over a year, and plan on getting wimax when it comes to mullingar. I have no problems with going for it.

I know two workmates of mine have it in maynooth and have absolutely no problems with it... so clearly they are either lying, or you are just a few who have problems.

Broken up? by who? not a chance. Im sure eircon are glad to have you back

And just in from silicon republic:

Eircon are going to reward you with an average increase on your monthly bill of 3% - along with doing away with per second billing ... but rounding up amounts! Way to go eircon!



http://www.siliconrepublic.com/news/article/16409/business/eircom-price-changes-will-see-average-bills-rise-3pc

cable842

well iq3 if you only had imagine less then 7 days your intitled too your full refund and you dont have too pay 100euro.

some also told me that even if you have it 30 days you can still get a full refund.

qc3 wrote: »

Agree 100%.Changed over last Monday, 3 MB @ E40 per month.
The installer tested the signal and said I could have 9MB without external box,saving the E100 fee.I then spent 3 1/2 hours on the phone over three days trying to get my speed fixed,was below 1 MB the whole time.I also could not connect ps3. Four different customer service reps gave me different reasons to the problem,Each saying they would get it looked at and call me back.None did.Thursday beat the band,A rep then told me that I can't connect 2 ps3s to their network.The sales rep said I could no problem.I cancelled my account to be told there would be a E100 cancelation fee.They will never get it.
Went back to Eircom.
As for not lasting the year,They will be broke if they keep this pretence up
STAY AWAY FROM IMAGINE
At least ontil they get these problems sorted

Kittiwake

Hi there this is my very first post on boards.ie. I googled "wimax 150 euro installation" and it took me to this thread so I signed up. I've no idea what Midband is - I'll have to find out! I saw someone giving out that this thread shouldn't have been started here as its Broadband. Easy mistake to make when what you're interested in IS Broadband. Anyway I got a call today from Imagine or Wimax - I thought they were the same - and was shocked to be told there would be 150 euro fee. Thanks to you guys I think I'll steer clear.....

thebman

Maldini2706 wrote: »

They use a box outside houses and apartments where the signal is weak to boost it and that's what the installation cost is. To be honest with you I wouldn't touch them with a barge pole I got it a couple of months ago and it's a ridiculously poor service. I have to refresh most pages two or three times to load them, downloads are choppy, youtube videos don't work half the time, steer clear. I'm going to cancel my account I think.

If you use OpenDNS a lot of those problems go away.

Imagine's DNS server is just crap.

If you use OpenDNS (free), you will not have to reload pages twice again and youtube will work properly.

Kittiwake wrote: »

Hi there this is my very first post on boards.ie. I googled "wimax 150 euro installation" and it took me to this thread so I signed up. I've no idea what Midband is - I'll have to find out! I saw someone giving out that this thread shouldn't have been started here as its Broadband. Easy mistake to make when what you're interested in IS Broadband. Anyway I got a call today from Imagine or Wimax - I thought they were the same - and was shocked to be told there would be 150 euro fee. Thanks to you guys I think I'll steer clear.....

Basically any service that advertises speeds as upto should be considered midband as its their way of saying it isn't real broadband as they can't guarantee contention ratios which actual broadband companies do.

So all Mobile companies "broadband" and this are actually midband as speeds will flutuate widely and it isn't suitable for things like VOIP because of the jitter that occurs on these services at peak times.

So they have been ruining my steam connection for the past couple of days. Given its half 11 now, I don't think its a contention issue. There is something just crap about some other technology they use be it the Motorola equipment on the roof, traffic shaping technology or other, something on their network ain't right if Steam is cutting out as regularly as it is for me.

Fantastico

A young lad called to my house last night trying to sell this, installation fee is now €50 but to be honest I wouldn't get it as someone before me said, if it advertises speeds as 'upto 7mbps' then you know you'll never get anywhere near that, simple.

My eircom has been automatically upgraded to 8mbps and to be fair while browsing you won't notice a big difference from the 3mbps, it's when you're downloading or uploading you will see the difference. I'll pay an extra €10 a month for a better quality and more reliable service.

reds underthe beds

Fantastico wrote: »

A young lad called to my house last night trying to sell this, installation fee is now €50 but to be honest I wouldn't get it as someone before me said, if it advertises speeds as 'upto 7mbps' then you know you'll never get anywhere near that, simple.

My eircom has been automatically upgraded to 8mbps and to be fair while browsing you won't notice a big difference from the 3mbps, it's when you're downloading or uploading you will see the difference. I'll pay an extra €10 a month for a better quality and more reliable service.

Not a fan of eircon by any means (not the only fixed line alternative either I might add) but Imagine (AKA Gaelic Telecom) are employing some very iffy sales tactics IMO - I called them recently to switch back (long story) to Gaelic fixed line and was sold a WIMAX package based on it being available in my area now. Pressure sales tactics too ( I can book you a slot now - no guarantee they'll be available later yada yada yada -) - which didn't phase me but I should have take it as a clue.

Turns out it's not available in my area at all ( other fixed line options are) - what they actually did was put us on a waiting list pending availability - no probs with that if they'd been upfront about it. Won't be dealing with these guys ever again. Not the first time with me they've been guilty of poor customer relations either but at least they made partial amends the last time. Sent in a complaint about the sales tactics - no response yet....won't hold my breath.

Can't speak about the quality of service but be very careful with their salespeople - very flexible relationship with the truth.

Had their fixed line before - via Gaelic telecom and the broadband and phone service was fine - customer service pretty poor though.

Skinfull

reds underthe beds wrote: »

...

Had their fixed line before - via Gaelic telecom and the broadband and phone service was fine - customer service pretty poor though.

Exactly. My parents have had fixed line BB with Gaelic/Imagine for a number of years now and have only had to call them twice. Both times it was due to faulty modems. Has taken up to 50+mins to get someone on the phone and then usually with unsatisfactory results. but cant say the service itself is bad.

So when my mum called to tell me the wimax installation fee I told her to hold off.
1MB wii max, for 150€ installation, box outside the house to boost the signal, 30/pm all in including phone and free UK and ireland calls.
Its cheaper than eircom no doubt but I'm reluctant to tell her to go for it.

thebman

The very fact they are trying to push landline users on to this tells me they have subscription targets from Intel and the rest of the WiMAX partners.

nice_guy80

thebman wrote: »

The very fact they are trying to push landline users on to this tells me they have subscription targets from Intel and the rest of the WiMAX partners.

the same as any telecoms business

my mother was phoned to see would see switch over to WiMax once it becomes available. I told her not to until i saw what the catch was... and here I am researching about WiMax
btw, she has never had a problem with phone or broadband service with Gaelic Telecom

johnciall

thebman wrote: »

Basically any service that advertises speeds as upto should be considered midband as its their way of saying it isn't real broadband as they can't guarantee contention ratios which actual broadband companies do.

Sorry thats just blatantly wrong

upto is a marketing term for Contended, Just because a company is saying a service is "upto XMbit" doesn't mean theirs isn't a contention radio as well

A few Examples

Eircom: http://www.eircom.net/broadband/products/bundles/ngb/16/
Vodafone: http://www.vodafone.ie/df/homebroadband/broadbandonly/?ts=1280488329227
Digiweb: http://digiweb.ie/home/broadband/

Hardly Midband companies by any definition

thebman

johnciall wrote: »

Sorry thats just blatantly wrong

upto is a marketing term for Contended, Just because a company is saying a service is "upto XMbit" doesn't mean theirs isn't a contention radio as well

A few Examples

Eircom: http://www.eircom.net/broadband/products/bundles/ngb/16/
Vodafone: http://www.vodafone.ie/df/homebroadband/broadbandonly/?ts=1280488329227
Digiweb: http://digiweb.ie/home/broadband/

Hardly Midband companies by any definition

Yes my point would be if they don't specifically mention in TOS that it is contended and specify the contention ratio then it is midband at best as there is no minimum service level expectation specified in the contract.

Generally its the mobile phone companies that push the upto furthest and its only recently spreading like a disease to real broadband companies since our regulators let the mobile phone companies away with it.

upaho

"imagine...anything is possible" How about the 7Mbs unlimited broadband I signed up for?

deravarra

upaho wrote: »

"imagine...anything is possible" How about the 7Mbs unlimited broadband I signed up for?

I got something similar with my UPC 100mb unlimited package ...
Nobody provides real unlimited!

omahaid

deravarra wrote: »

I got something similar with my UPC 100mb unlimited package ...
Nobody provides real unlimited!

I'm thinking of switching from Imagine to UPC, how much did you download to get the fair usage warning on UPC? I'd download a good bit so it would be a factor in choosing whether to move.

rafaetha

deravarra wrote: »

I got something similar with my UPC 100mb unlimited package ...
Nobody provides real unlimited!

Rub it in our faces, your 100Mb broadband... I can't get it in my town, f*ing useless UPC not willing to expand...

Edit: In time, I used to have UPC in Dublin city centre, it was the 25mb 'unlimited'. Unlimited meant 250GB data/month. It should be about the same nowadays for this 100mb option. As deravarra said, no company offers real unlimited, you have to read the small print.

thebman

Well even in the US where unlimited was standard, it is no longer unlimited and they are starting to introduce caps and fair usage policies.

I think 250GB is a reasonable cap for the vast majority of people and families. I can't imagine how much legal content you'd download on a regular basis that would cause you to hit that cap often and a fair usage warning is just that, a warning.

The only problem I have with it is that they won't tell you what it is upfront.