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ASOS Delivery

  • 05-05-2010 8:22pm
    #1
    Pandoras Twist
    Registered Users, Registered Users 2 Posts: 1,375 ✭✭✭


    Has anyone's ever been late? Mine was due two days ago, but I'm guessing the volcano is what's messing it up. No word on the site though, and it just says shipped when I go in to track it


Comments

  • #2
    Quaver
    Registered Users, Registered Users 2 Posts: 185 ✭✭Quaver


    I've made orders that have taken anywhere from 3 days to 2 weeks to deliver. I'd say if it goes over 2 weeks you should get in touch, maybe give a bit more time because of the flight disruptions. I've never had anything not turn up either.


  • #3
    kat151283
    Registered Users, Registered Users 2 Posts: 190 ✭✭kat151283


    Pandoras Twist wrote: »
    Has anyone's ever been late? Mine was due two days ago, but I'm guessing the volcano is what's messing it up. No word on the site though, and it just says shipped when I go in to track it

    Hi if you have a facebook account add asos and then you can give them your order number and they'll be able to tell you where it is and its much quicker then emailing them.


  • #4
    breakfast roll
    Registered Users, Registered Users 2 Posts: 334 ✭✭breakfast roll


    I had ordered something from the during the week that the volcanic ash happened and didn't have a problem receiving my delivery. Apparently their deliveries to Ireland are by boat and not plane.

    Has your order been dispatched yet? If it has you should have received an email saying it has been dispatched and in the email there should be a link to click on to follow the delivery journey.


  • #5
    Pandoras Twist
    Registered Users, Registered Users 2 Posts: 1,375 ✭✭✭Pandoras Twist


    Yeah I got the email to say it had been shipped,

    But when I go into it it just says status shipped, no option to track. Was meant to be here on tuesday


  • #6
    breakfast roll
    Registered Users, Registered Users 2 Posts: 334 ✭✭breakfast roll


    Have you tried contacting them?
    They aim to respond within 1 hour? Don't usually ! But will respond at some stage


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  • #7
    Pandoras Twist
    Registered Users, Registered Users 2 Posts: 1,375 ✭✭✭Pandoras Twist


    It arrived like 15 minutes after I posted haha. Pity I ended up not liking the stuff. Oh wells


  • #8
    Pacifico
    Closed Accounts Posts: 5,115 ✭✭✭Pacifico


    Send them an email and tell them it was late. They normally refund the postage and give you 10% off your next order (may be different because of the ash though)


  • #9
    breakfast roll
    Registered Users, Registered Users 2 Posts: 334 ✭✭breakfast roll


    Pandoras Twist wrote: »
    It arrived like 15 minutes after I posted haha. Pity I ended up not liking the stuff. Oh wells

    ha ha ha ! hate when that happens ! good to have received it though !


  • #10
    The Lovely Muffin
    Closed Accounts Posts: 6,595 ✭✭✭The Lovely Muffin


    breakfast roll wrote: »
    Have you tried contacting them?
    They aim to respond within 1 hour? Don't usually ! But will respond at some stage
    Whenever I have e-mailed ASOS I have always had a reply within the hour, sometimes I get the automated reply, but it's a reply all the same.

    Also, I placed an order with them yesterday afternoon/evening and got an email about 3.5 hours later to say it had been dispatched.

    Glad you got your order OP.


  • #11
    fend
    Registered Users, Registered Users 2 Posts: 661 ✭✭✭fend


    I've never had any problems with the delivery except for this week. Goods were due to arrive on Wednesday... and still no sign of them Thursday...

    I tracked the parcel online and again it just said shipped, so i rang up DPD in my area and asked them if there was any sign of it. And sure enough it was there!

    Ended up going down to pick it up myself...


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