Windows Vista blue screen.

Bonito

Exactly as it says on the tin but there's a twist. The PC will only go blue and shut down when the administrating account is logged in. The other accounts (normal users with settings that I customised) don't get blue screen.

It's still under it's extended warranty 'til december but PC World are being utter **** saying "Oh, nothing to do with us, ring these" then the people I ring telling me "Oh, nothing to do with us, ring these" then these telling me to contact PC World. Just a long loop of shít and I'll never be buying from them again.

Anywho. Anyone have any ideas why only the Admin account is affected? I never use it because I have the laptop. Just have it for when I need to change stuff with the other accounts or when installing new hardware etc.

It has Norton 360 installed and it's scans were always clear. I've never had any trouble with viruses. Might have been one of the brothers or sisters but can't really see that happening as their accounts are very restricted.

Verres

Does it panic & die as soon as you log in to the Admin account, or are you doing something when it goes down?

Also - is it XP Pro SP3?

Bonito

Crap it's not XP It's Vista Home Premium OEMAct.

Also it'll be booting before it shuts down. As in loading up the desktop and task bar etc and then before it's finished loading up pops the blue screen with the error message and it shuts down. It shuts down so fast I don't get to see the error message.

ASJ112

Download BlueScreenView (in Zip file) near the end of the page

• Save it to your desktop and extract it to its own folder
• Double click on BlueScreenView.exe file to run the program.
• When scanning is done, click Edit>Select All.
• Go File>Save Selected Items, and save the report as BSOD.txt.
• Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Bonito

Thing is, I can't even get that far to do such a thing. I'm going to have to get it wiped, aren't I?

Bonito

Can I connect the PC to my laptop and switch my screen to display the two? Or would my RGB be output only?

brianwalshcork

Bonito,

Something is auto starting for the admin account only, and that someting is causing the blue screen.... all you need to do is figure out what, then prevent it from running and your blue screen *SHOULD* go away. No need for a format & re-install (at least no immediate need)

Do the other accounts that you can log on with have admin privileges?

If not, you'll have to use Run As to open windows explorer & regedit with admin privilges so that you can access the Start up start menu group for the admin account and see what is in there.

You'll also need to look in all the subkeys of HKEY_Users\Software\Microsoft\Windows\CurrentVersion\Run to figure out which ones belong to the admin users, and see what entries are starting programs when the admin user logs on.

Brian

Bonito

Ok so basically it's one of the programs on my profile that the normal accounts don't have?

Is there any way I can change what boots so that I can catch it before it auto starts and blue screens the PC again?

brianwalshcork

That's what it sounds like to me.

Once you locate the problem program, then it's just a case of deleting the shortcut from the startup folder, or deleting the regsitry entry (take copies / make backups first).

Safest thing to do would probably be to list the items that you find in the locations mentioned above, and post back here so that we can have a look at what's auto starting.

superneat

First off, log in using a normal account.

Open the search box/run box, just press "windows key" and type in..

"msconfig"

no quotes, into the search box and press enter. You may be asked for Admin password, enter it.

Go to Startup Tab. look at the programs listed and turn off everything except your antivirus. That's the only program anyone "needs" to start on log in. Anything else can be started by using the program menu and/or shortcuts.


Most people know that the more programs you have running on your computer at once, the more likely it is that your computer will either run slowly or even crash. What most people don't know is that every time you boot your computer a whole mess of "hidden" programs load in the background. Some of these hidden programs are essential, but most aren't. Turning off some of these hidden programs can significantly increase your computer's performance and reliability.
Also some virus' can be just turned off using this method, then easily deleted afterwards.

If that does not solve your problem activate the super administrator account. It's a hidden "super Admin" account that can delete even admin accounts.

To enable Super Admin

Logon

1. Launch the cmd prompt - Make sure you select, 'Run as administrator'
2. Net user administrator p£ssw0rD
3. Net user administrator /active:yes
4. Switch User, or logoff
5. Logon as Administrator Password p£ssw0rD
   (Your password may be different!)

Then delete the offending account and create a new Admin account that isn't affected.

Let us know how you get on! :cool: