Problem with appleyard motors

harvey1105

:mad:bought a car start of March. only had it two days and had to return it as it had a noise in the engine. three weeks on and no joy they can't tell me whats wrong .have not phoned me once and avoid answering any questions i have.just wondering if this is the usual treatment by this company ?

Atomic Pineapple

Have you asked for your money back?

Darsad

Give us some more details make, model, year, mileage !
Did they give you a courtesy car .

harvey1105

seat leon 2008 sport 36000k.

biko

You bought it from them?
If they can't fix it perhaps ask for a refund?

harvey1105

they did give a replacement car. with the sevice light flashing and did not change over my insurance like they said they would. only found out not insured when i rang my insurer to check:rolleyes:

Eoin

There might have been a miscommunication there - a garage wouldn't have the access or obligation to change your insurance over to a replacement car.

Edit - I have updated the thread title; please use factual, not emotive language.

harvey1105

will ask for refund but can't understand how they could let me purchase a car without having checked everything first. I spent a lot of time looking for the model and I don't think it's good customer service not to at least return my calls ?

harvey1105

having had a replacement car in the past for service etc. it is very common for the garage to arrange the transfer and has they could not tell me how long it would take to repair the car they said that they would change the insurance for me. with my permission which i gave

harvey1105

with regard to the facts how would you discribe the service??????:eek:

CountingCrows

Why not call in person? No offence but whining here isn't going to get you anywhere.

harvey1105

i asked if anyone had the same problem!!!!

i have had to call in in person the garage is a drive down the m50 for me so can't just go at the drop of the hat to see them!!!

Ihackedboardz

I bought a pug from them about 3 years ago & I have to say their customer service is fairly good, gave me estimates how much it would cost, what time appox to collect, follow up call etc, they switched over insurance while I waited & gave me a seat as well (sounds like the same one), my only complaint would be their quite expensive but that could be me just whinging

EPM

Let me get this straight, you've left your new car in there practically since you got it? Call in there ffs

robissimo

I got a car serviced by Appleyard a few years ago. One of the headlights was broken and I asked them to fix it. It was a 306. They let me drive the car out of there, after supposedly serviceing it, with no working headlights at all. Needless to say, I never went back.

So, to answer the OP's question, yes this is the usual sort of treatment you can expect from Appleyard.

Eoin

Ihackedboardz wrote: »

I bought a pug from them about 3 years ago & I have to say their customer service is fairly good, gave me estimates how much it would cost, what time appox to collect, follow up call etc, they switched over insurance while I waited & gave me a seat as well (sounds like the same one), my only complaint would be their quite expensive but that could be me just whinging

I stand corrected; I've always had to ring my insurance company myself if I'm getting a loaner for the day.

dirtydiesel

what is the replacement car they gave you? sounds like poor customer service not to return your calls and keep you up to date.
Upside is they did give you a car to drive,they will have to fix yours,I would go and speak to the manager in person and ask him whats happening.

Spanner44

Noisy engine! Ask for your money back

leinster1

Hi related to the op so i know the story,

we have gotten the money back as we are still waiting to hear when the car will be sorted as it is out of warranty since feb,

car had to be sent to a offical dealer for seat and they have said it is the small end that is gone in engin so it the whole engine needs to get replaced. but the ok has to be given by seat to do the engin under warranty seen as it is only 2 years old and the issue it is but the office as we have been told is in spain so god only knows when it will happen

we got a seat leon as a replacemet car(service light was flashing and was told it was ok).

in reply to epm there has been a number of people that had gone over to find out what the situation was, just given the location of the garage the phone was the quick way to try get an answer.

BeardyGit

Dealt with them for a few years when I had a 306 van. Looked after me really well on every occasion. Changed parts free of charge even though they were out of warranty - Driveshaft and hub if I recall correctly. Never any grief in changing my details over for insurance either.

Sounds like they've done the right thing for you in any case. Would suggest that it's a bit more appropriate to actually visit in person when you're dealing with a refund for the value of a two year old car etc. From what you write, Appleyard were probably waiting on an update from SEAT, and most likely had no more to tell you.

Anyway, always found them great to deal with, but your mileage may vary.

Seth Brundle

What can I say:
http://www.boards.ie/vbulletin/showthread.php?p=59443834

Get your money back from them and then run farn far, far away as fast as you can without looking back.

nikkic087

I have had nothing but problems with Appleyard and have had to get another garage tow my car outta there to fix it. <snip>, avoid like the plaque.:mad::mad::mad::mad::mad:

Eoin

Post snipped, please use factual instead of emotive terms in threads like this.

smash

nikkic087 wrote: »

I have had nothing but problems with Appleyard and have had to get another garage tow my car outta there to fix it. <snip>, avoid like the plaque.:mad::mad::mad::mad::mad:

You can avoid plaque by brushing.