Do you have to accept Meteor repairs?

yomamasflavour

Hi

My friend has a Samsung Tocco Lite from Meteor.
Which she bought last December. It was all working fine, till recently the memory became full and thus she needed a memory card.

I gave her a 2GB one I had spare. When I went to install it for her, I noticed the entire memory slot was internally bent off at an angle. i.e it starts to go in at an angle and has to stop as it can't fit in.

Considering it's under warranty and is clearly a manufacturing defect
Does a repair have to be accepted:( or can she demand a replacement instead?

I ask because she couldn't afford to be without it for the week or more that it would be gone, and thus would have to leave it broken.

Thanks

antocann

A repair is all they will offer but by what you explained they, will probably try and say it was user inflicted

Blue8439

They will probably only offer you a repair, but they will give you a loan phone to use while it is being repaired if you need one.

BurnsCarpenter

If the goods are faulty you're entitled to a repair, replacement, or a refund. You can't insist on which one so if they offer a repair, that's it.