Bitdefender issue - Trojan.FakeAlert.5

balkieb2002

Hey,

Just an update if your using Bitdefender watch out for latest update.


Bitdefender updated as usual this morning and suddenly every file it scan is marked as Trojan.FakeAlert.5 (including bitdefender itself). I had no idea what was going on and internet searches proved unhelpful until i noticed I wasn't the only one

http://forum.bitdefender.com/index.php?showtopic=18759

The forum has now gone onto 11 pages with people who had issue deleted the files (or they are in quar) and now their machine doesn't start.

They released an update to fix this but it hasn't worked for me so I have to leave off my active scan. Anyone else with this issue?

Ms.Cosmo

Same issue! Any more information on how long this will take to be fixed??

That forum has gone on to 29 pages now and extremaly hard to get any information off of it!!!

Hope that my laptop can be salvaged

D2D

From http://ow.ly/1oUXG

False Positive on X64 systems
Due to a recent update it is possible that BitDefender detects several Windows and BitDefender files as infected with Trojan.FakeAlert.5 .
In order to solve this issue you will have to perform these steps:

- open the BitDefender interface in Expert Mode
- go to the Antivirus tab and disable the Realtime Protection permanently.
- go to the Quarantine tab and restore all items that are detected as Trojan.FakeAlert.5.
- reboot your PC
- open BitDefender in Expert Mode
- go to the Update tab and run an update.
- wait for the update to finish and enable the Realtime Protection that was disabled earlier.

If, however, your Windows can no longer boot properly you will need to perform one of the 2 actions below:

1. Use Last Known Good Configuration
- reboot your PC and press F8 repeatedly until you reach a text menu
- choose the last option on the bottom of the page named Last Known Good Configuration

2. Use System Restore

Also, keep an eye out on their twitter for updates
http://twitter.com/bitdefender

Ms.Cosmo

Thanks for the reply.

I got in contact with a helpdesk eventually, they advised me to do a system restore. That went fine, but when I then tried to open BullDog to turn off the antivirus and return items from quarantine, it told me I did not have permission to access that path!

Tried to contact the helpdesk again, no answer.. They did say that a lot had contacted them about it throughout the day. I will try again tomorrow, hopefully it will be easier to get in contact and more information and advise may be available!

balkieb2002

Dare_2_defy wrote: »

From http://ow.ly/1oUXG

Also, keep an eye out on their twitter for updates
http://twitter.com/bitdefender

Thanks for the update... luckily I know enough about computers to have followed these steps already (anything that was put into Quarantine I moved back straight away once i realised the nature of it) so any restart went fine as Windows 7 handily recreates those files that were quarantined.

But has deffo put me off BitDefender... time to move onto something else.

Matt BD

Hi everyone,

The problems with Windows 64 bit OS experienced on Saturday were isolated and
the update withdrawn shortly afterwards. Very few users have been affected and we
apologise for any problems caused. Those still experiencing issues can get
support here - http://www.bitdefender.com/site/KnowledgeBase/consumer/#638

If anyone is still having problems after following the above link, please let contact:


www.bitdefender.com/site/Main/contactEmail/ for home users


www.bitdefender.com/site/Main/contactEmailBusiness/ for business solutions




Best regards,

Matt Hicks,
BitDefender