Help & Advice Needed

patsym1

My setup is as follows, I have 2 Sky+ boxes in my house one upstairs and one downstairs my subscription is €88 a month. As my wife and I watch completely different I decided to go multiroom and get another box downstairs. A local installer gave a price all in of €298 which included new box + replacing LNB FROM 4 TO 8 + €15 EXTRA A Month. I was'nt in the house at the time they carried this work out so when I got home I was gutted to see the new box was just a standard one with no facility to record have I been duped or is this the norm. When I inquired about a + box so that I could record they said that they have been discontinued. I thought Standard boxes were a thing of the past, If I applied for a HD Box to replace the Standard one would it cost me more money on top of the €15 extra a month I already pay Without the HD Subs.


Regards Patsy

Riskymove

at the very least its a breakdown in communication

if you ordered a sky+ as your second box then thats what you should have got...Sky are now only sending out HD boxes but these operate like a sky+ box

if you actually ordered a regular box then thats what you got and I dont know your options here, would be legal I guess.

also €300 seems an awful lot..why did you need an 8 LNB?

the current deal on HD boxes direct from sky is a lot less than that

if you dont seek to rectify what happened and just get a HD from Sky it will cost you more money and a further installation fee..but no more subscription fees per month

kbell

Riskymove wrote: »

why did you need an 8 LNB?

The Op has 2 sky + boxes = 4 independent feeds = quad LNB

To add anything else the LNB would have to be upgraded to an Octo (8 LNB)

Op, as its a local installer you should be able to contact him/her and try to rectify the situation.

patsym1

if you dont seek to rectify what happened and just get a HD from Sky it will cost you more money and a further installation fee..but no more subscription fees per month ?

If I ordered the HD Box (No Subs) to replace the ordinary box approx what kind of cost am I looking at and would the new card that came with the ordinary box be obsolete, the cables are already there for sky+.

I got no where with the installer so I wont be going to him again. I live in the Artane area can anyone recommend an installer or should I go to the Kiosk in Santry Shopping Centre.

I dont mind paying more money and the installation fee once I dont have to pay any more subscription fees per month.


Regards Patsy

Kristopherus

If that installer was an official sky one, you should report him. That behaviour is nothing short of rip-off.

Wizard007

With the senario above, a standard upgrade costs the engineer €169 ( if he has processed it through an Sky retailer number ie. a brand new box and ordered you a new card ) An octo could cost anything, depends on where he bought it and his typical charge. They're on here for €34.85 - http://www.satellite.ie/acatalog/Octo__Eight_output_LNB_for_sky_mini_dish.html
but on average to trade we'll say €40
That's €209 cost to the engineer.
He charged you €298 so that €89 in his own pocket ( give or take )
His comission for a standard upgrade to multiroom, including sale and install, is in the region of €26.88 ( I kid you not )
So that's €115.88

If he installed the HD without the sub his commissions would have been nearer €70 and HD Upgrade to multiroom €79 so he would have been €134 odd better off.

So with the above senario, if he had a bit of cop on he would have done better and you'd be a happy customer.

Did he order you a new card and supply a brand new box?

patsym1

He did get a new card and a new box but the box was a standard one but I wanted one with a recording facility, he maintains it was a standard box I ordered. If I wanted to change the box to a HD box without the subs how much is it going to cost me bear in mind I am already paying €15 extra for the multiroom.



Regards Patsy

Wizard007

To swap the standard to HD without a sub would cost you €159. It's a costly experience for you.

patsym1

Thank you Wizard Is that a one of payment with no extra monthly charge.



Regards Patsy

Wizard007

Yes, it is. You're swapping out to a HD with no sub, so no extra monthly fee.

patsym1

Thanks Wizard you have been a great help.


Regards Patsy

Wizard007

No problem.