Frank McGowan Furniture Store Swords

aglo99

I purchased a couch on sale (over 3k) from Frank McGowans and when it arrived I noticed scratches on the arms, sides and back. When my partner turned it over a mobile phone and money fell out of it. This certainly was not the new couch I had purchased.

I rang Frank McGowans the lady I dealt with was extremely rude, tried to tell me it was new and when pushed then stated I bought a store model on sale. There was no sign indicating this on purchase, we were never informed we would be purchasing a used couch, and why would anyone buy a used couch for over €3k?? The arm chairs that arrived were brand new as expected. After several calls (my father in the end had to contact the owner as they had also received a soiled bed) I received my new couch and a voucher for €100 as an apology to use in their store. There is no furniture or rugs in this store for less than €100. I sent €55 on bed sheets just to use up the voucher but I am now stuck with a €45 that they have refused to give cash for and I certainly do not want to give them anymore money for something I dont want or need.

I am so frustrated and angered by my dealings with Frank McGowans. I have spoken to other people who have had similar bad dealings with them.
They have a store full of staff standing around chatting and not one of them has the authority to help you, and you'll be waiting for a return phone call. Their customer service leaves a lot to be desired.

I will certainly never shop there again and advise others not to do so.
I have purchased my remaining furniture in Navan - better value, more variety and good customer service. I live in Malahide and yet the furniture arrived quicker from Navan than Swords!!