iPhone is disabled

Gumbo

guys, my friend has a first generation iPhone 8GB (Metal backing and half silver/black).

it was unlocked and running on a meteor sim for the last year or 2.
she brought it to a well known phone shop and the guy offered to update the firmware for her free.

she didnt know that the update would wipe everything and possibly re-lock the phone to O2.anyway now when she puts her meteor sim into the phone she is asked for a passkey, is this the same as pin or is it a specific iPhone pin.

she knows a couple of codes it could be but everytime we narrow it down and its wrong it disables the phone for 15 mins, 30min,60mins etc etc

so we decided to stick a spare O2 sim in to see if its locked to O2 and its the same story, it askes for a passcode.

she has a security code that she is certin it is and we havent tried that yet and will try it next when it un-disabled itself in 54mins!

anybody have any experience with this and is the iPhone bricked?

thanks.

Gumbo

Update - even with an O2 sim it asks for a passcode!
noneof her pin numbers work. when new firmware is installed does iTunes reset the passcode to 0000 or 1234 or similar?

thanks.

Leiva

O.K , this is what i can work out....

It's a 2G phone that was jailbroken and unlocked , a helpful :rolleyes: shop assistant updated the firmware to 3.1.3 and rendered the jailbreak and unlock useless .
You now have a device that's looking for official carrier sim and is no longer jailbroken or unlocked .

If I am correct , try this :
http://www.redmondpie.com/jailbreak-iphone-os-3.1.3-firmware-with-redsn0w-0.9.3-9140421/

You have nothing to loose , if it fails simply restore in iTunes and you will be back to were you are now.

Good luck.

M.

Gumbo

mixednuts wrote: »

O.K , this is what i can work out....

It's a 2G phone that was jailbroken and unlocked , a helpful :rolleyes: shop assistant updated the firmware to 3.1.3 and rendered the jailbreak and unlock useless .
You now have a device that's looking for official carrier sim and is no longer jailbroken or unlocked .

If I am correct , try this :
http://www.redmondpie.com/jailbreak-iphone-os-3.1.3-firmware-with-redsn0w-0.9.3-9140421/

You have nothing to loose , if it fails simply restore in iTunes and you will be back to were you are now.

Good luck.

M.

all is correct except i now have an O2 sim card in ti atill is asking for a passcode!
is the passcode another name for pin code?

Leiva

Sounds like the sim lock alright , do you know it ?

KoolKid

I think firmware 3.1.3 included a baseband update. Itunes will probobly return a error if you try to restore to 3.1.2. or earlier.

Gumbo

mixednuts wrote: »

Sounds like the sim lock alright , do you know it ?

we put the O2 sim card into my nokia 6300 and entered the pin and it works perfect.

i put the O2 sim into the iPhone and enter the pin and get the messege
"iPhone is disable, connect to iTunies" and when i do i cant do anything with it.

and while this is all happening, up in the top left corner theres small text saying "sim locked"

KoolKid

Sounds like its updated to 3.1.3 allright.Just curious, why was the phone brought to the shop in the first place?

Leiva

koolkid wrote: »

I think firmware 3.1.3 included a baseband update. Itunes will probobly return a error if you try to restore to 3.1.2. or earlier.

It's a 2G , baseband won't be an issue .

Jax Teller

gumbo wrote: »

we put the O2 sim card into my nokia 6300 and entered the pin and it works perfect.

i put the O2 sim into the iPhone and enter the pin and get the messege
"iPhone is disable, connect to iTunies" and when i do i cant do anything with it.

and while this is all happening, up in the top left corner theres small text saying "sim locked"

sounds like it's not an 02 phone . Try what mixednuts suggested .

Leiva

gumbo wrote: »

we put the O2 sim card into my nokia 6300 and entered the pin and it works perfect.

i put the O2 sim into the iPhone and enter the pin and get the messege
"iPhone is disable, connect to iTunies" and when i do i cant do anything with it.

and while this is all happening, up in the top left corner theres small text saying "sim locked"

Was it bought in the states ?

Try the guide I sent you .

Gumbo

koolkid wrote: »

Sounds like its updated to 3.1.3 allright.Just curious, why was the phone brought to the shop in the first place?

she knows the guy in the shop and he said sure give it to me and i'll update it for ya! if i knew before she was giving it to him i wuda stopped her as i knew all about the 3.1.3 issues.

mixednuts wrote: »

Was it bought in the states ?

Try the guide I sent you .

the phone was bought in an O2 shop here. i will try borrow the phone for a few days and have a look at the guide. ive never done it before so would be afraid of doing something wrong with it!

guil

if it was an american phone it would be locked to at+t or some other carrier but not 02

Leiva

Gumbo,
I asked about it been from the States as the O2 Irish sim is not been recognized , this tells me it needs the sim from the country its bought from . Not to worry , follow the guide I sent you .
Ignore step 1 about updating the phone to 3.1.3 , that's done already .

It might look daunting but it really is easy .
All the tools ( required software) is at the end of the page as shortcut dowloads.
Give it a go , no harm .
If it don't work you simply hook the phone back up to iTunes and hit "restore".
But I bet you it will work if the phone you say is a 2G.
Any probs let me know.

M.

jimmynokia

if that dont work bring it to fm mobiles on candem street

keane2097

God protect us from "helpful" o2 shop assistants - they really are shamefully clueless.

guil

keane2097 wrote: »

God protect us from "helpful" o2 shop assistants - they really are shamefully clueless.

in fainess the op never said it was an o2 store, just a well known phone shop

keane2097

guil wrote: »

in fainess the op never said it was an o2 store, just a well known phone shop

Are you arguing the point that o2 shop workers are shamefully clueless or just being pedantic?

jimmynokia

i agree with you bud they have not a clue at all im surprised they can even switch a phone on p

Tom Dunne

Lads, can we leave out the generalisations on operator employees, please?

keane2097

Tom Dunne wrote: »

Lads, can we leave out the generalisations on operator employees, please?

It's a statement based on extensive experience where I invariably know as much or more about my phone and the problem it's having than the people in the store do.

I haven't heard too many people ever speak well about them tbh.