Sky Installer/ Finlay - what a muppet

coup1917

Recently got Sky installed there - approx 3 weeks ago...
So installer from Finlay comes - missed him first time cause he rang the nite before without leaving a message or contact number.

The day he called, he was at the house for 2.5 hours and made a complete balls of the job...
So I answered the door and say hello, and the first thing he says is "Did those **** at sky tell ya about the second cable ya need for Sky+..?" Hello to you too....!
He spent ages walking round the house with a compass, telling me all about satellites, how they work, and basically a load of sh*t, I couldn't be bothered listening to..
I didn't want the dish on the wall of the house, but agreed to get it done. After he ran the cables and drilled the wall to bring them outside, he proceeded to fit the bracket...I went inside and left him at it.
He was outside for ages messing with the dish and complaining about the signal, telling me he could get 80% all around the dish but barely 20% where he was fitting it.
He then says he'll order a swan neck bracket to bring it up higher and proceeds to fit the dish temporarily to the front corner of the house. After drilling 4 more holes, he finds the dish wont fit, so he takes a hammer to the dish so it will fit in under the gable eves..
Thats nearly 3 weeks ago, haven't heard back from him about this fancy bracket, sky are a bitch to deal with for something like this..?

Can't wait to see this guy up a ladder at another local installation...:D:D

St Senan

He was probably undertrained, underpaid, and underpressure. Going through an independant local installer would have been better. Would you be able to post up some pictures of the dish position and cable runs

steveon

Well if sky get there way Finlays and sierra will be only installers left soon...all over Limerick at the moment there is Sierra vans....hard to keep up..

St Senan

steveon wrote: »

Well if sky get there way Finlays and sierra will be only installers left soon...all over Limerick at the moment there is Sierra vans....hard to keep up..

standard installation terms and conditions apply = Cheap labour

shanemort

Have to say i went to a local installer and ended up waiting 4 weeks, i had bought FTA boxes before from this guy and i wanted some extra cables run in to bedrooms for a small bit extra but didnt want to pay sky for it.

After 4 weeks of waiting and a few emails they said that the card was ordered with sky so i rang sky and gave my details and they said i'm no where on the system, cancelled with the local shop and ordered SKY online everything was quick and easy, got an appointment date about 2 weeks from order and sierria guy turned up on the day put the dish on the chimminy where i wanted it and ran the extra cables for €50cash job done.

I may have been lucky but i got his number in case i need anything done again.

Kashkai

I thought the days of fixing a dish to a chimney were gone. Isnt there an issue with possible structural problems caused by the dish and high winds?

54kroc

Prosperous Dave wrote: »

I thought the days of fixing a dish to a chimney were gone. Isnt there an issue with possible structural problems caused by the dish and high winds?

Nope.

MoodeRator

Prosperous Dave wrote: »

I thought the days of fixing a dish to a chimney were gone. Isnt there an issue with possible structural problems caused by the dish and high winds?

There IS in fact issues with putting dishes up on chimneys. Installer's are NOT structural engineers and can no way make a competrent assessment of the stability of brick chimneys. Use to work for SKY and have been to a few houses where there has been structural damage caused by high winds on week chimneys, even on one occasion there was a collapse and very big hole in roof, thankfully no one under it at the time!

Tony

A lashing kit should be used if the chimney is the only place the dish can be mounted.

MoodeRator

Yes a lashing kit is the correct method, however I have in the past vistied many of these situations where the pointing is dust and just a matter of time til it all "comes tumbling down"! they are only used as a "last resort" in order to make sure "reasonable reception" is achieved.

Tony

MoodeRator wrote: »

they are only used as a "last resort" .

Agreed

livEwirE

Had a bad experience with Finlay when I first got sky installed, shower of w**kers!!! Upgrading to SKYHD next week and have lined up Electroplus, hopefully they'll be better to deal with

coup1917

scaller wrote: »

He was probably undertrained, underpaid, and underpressure. Going through an independant local installer would have been better. Would you be able to post up some pictures of the dish position and cable runs

Have eventually got through to Sky's Field escalation line....
Apparently they record a complaint and a different Finlay engineer is to come out and "assess the damage to my property".

I was also told placing the dish on the chimney was out of the question, which I would have preferred..
Don't really care about the location now, just want it raised and fitted correctly before some gurrier rips it down and makes off with it..

john murphy 11

i have applied for a job with finlays and never got a chance wouldent mind but have 5 years experience and have done all saftey courses wats a lad to do

byte

john murphy 11 wrote: »

i have applied for a job with finlays and never got a chance wouldent mind but have 5 years experience and have done all saftey courses wats a lad to do

Maybe the underlined part is the reason! Less experience for less wages?

cauliflower69

I'm a local installer and have been back after Finlays a few times. It seems its hit and miss if you get a good installer or not.

Some jobs are done fine, but some of them are dreadful.