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Vodafone phone received with no battery

  • 05-02-2010 11:55am
    #1
    acoc100
    Users Awaiting Email Confirmation Posts: 74 ✭✭


    I bought a Nokia 6303 from the Vodafone online store.

    I received the phone in the post on last Tuesday but the box
    was missing the battery and the 1 gig memory card.

    I emailed Vodafone customer support immediately requesting them
    to send the missing items.

    And they still have not got back to me even though they sent an auto reply
    saying they usually get back within 24 hours.

    I tried ringing Vodafone but it seems to be impossible to get on to a human
    its those damn recorded messages

    Can anyone tell me whats my next course of action?


Comments

  • #2
    Mitch Connor
    Registered Users, Registered Users 2 Posts: 46,814 ✭✭✭✭Mitch Connor


    acoc100 wrote: »
    I bought a Nokia 6303 from the Vodafone online store.

    I received the phone in the post on last Tuesday but the box
    was missing the battery and the 1 gig memory card.

    I emailed Vodafone customer support immediately requesting them
    to send the missing items.

    And they still have not got back to me even though they sent an auto reply
    saying they usually get back within 24 hours.

    I tried ringing Vodafone but it seems to be impossible to get on to a human
    its those damn recorded messages

    Can anyone tell me whats my next course of action?

    there is a Vodafone forum on here --> http://www.boards.ie/vbulletin/forumdisplay.php?f=1270

    They seem to be quick enough with regards to requests like this.


  • #3
    billbond4
    Registered Users, Registered Users 2 Posts: 2,426 ✭✭✭billbond4


    Did you try ringing up a Vodafone shop and see what they can do?


  • #4
    acoc100
    Users Awaiting Email Confirmation Posts: 74 ✭✭acoc100


    billbond4 wrote: »
    Did you try ringing up a Vodafone shop and see what they can do?

    The vodafone retail outlets ive tried have directed me to the same automated phone machine


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