Bought an item but afterwards told I need a converter

I bought an Argosy Media Player from their website. I paid €100 including P&P. I got it today but the power supply has a two pin plug on it. I contacted Argosy and they say all their products are being sold from the BENELUX region and that I need a converter.

I'm a little annoyed because nowhere on the site was this mentioned. Obviously they would know from my shipping address that I needed a three pin plug. Moreover on their website is this.

Now this is made for UK/Ireland so I would assume it has three pins? That would be logical so why couldn't they have included this? I know it's only a converter and they're cheap but one of the reasons I bought it was for a carrying pouch and there's no room in it for a converter. Also it's the principle of the thing. Surely it's not too much to expect the proper plug to be included when you buy in good faith?

Can anybody tell me what rights I have and what I should do?

RoadKillTs

They are in the wrong there allright. How can they sell an item labeled "UK / Ireland Power supply" and not include a three pin plug?

I would get back on them and demand a replacement or a refund.
How did you pay for the item?

RoadKillTs

RoadKillTs wrote: »

They are in the wrong there allright. How can they sell an item labeled "UK / Ireland Power supply" and not include a three pin plug?

I would get back on them and demand a replacement or a refund.
How did you pay for the item?

Paid by Ulster Bank Visa Debit. Argosy got back to me and apologised and included a link to an adapter I can buy to use the media player! :eek: I don't really know what to do to be honest. Keep it and buy the adapter or return it and have nothing.

They box came in clingfilm or whatever it's called so I get the idea they have all these boxed media players for Europe and can't open it to change the power supply for here. It's €30 including P&P to buy the correct one.

jor el

I would say all you need is a 2-3 pin adapter, which you can get for about €2 in any electrical shop (or Euro 2). The power supply will be 220V for Europe (if it's not 110-220V compatible) , so no need of a transformer.

RoadKillTs

Did you ask them could you return the power supply you received for exchange for a correct one?

Don't be soft on them. Write a strongly worded email outling that they sold you a product which does not work in Ireland yet it was labelled that it would.
If they don't offer a replacement then it's very bad form on their part.
If you don't hear back from them I would follow it up with a phone call.

RoadKillTs

RoadKillTs wrote: »

Did you ask them could you return the power supply you received for exchange for a correct one?

I thought of that but I have the feeling I could send it back and never hear from them again.

Don't be soft on them. Write a strongly worded email outling that they sold you a product which does not work in Ireland yet it was labelled that it would.
If they don't offer a replacement then it's very bad form on their part.
If you don't hear back from them I would follow it up with a phone call.

I did send an angry email but I don't think there's anyone I can report them to. I'll have a look for a phone number.

Spocker

RoadKillTs wrote: »

Did you ask them could you return the power supply you received for exchange for a correct one?

Don't be soft on them. Write a strongly worded email outling that they sold you a product which does not work in Ireland yet it was labelled that it would.
If they don't offer a replacement then it's very bad form on their part.
If you don't hear back from them I would follow it up with a phone call.

Thats actually not quite correct. The power supply part that was supplied will work in Ireland, given that it can correctly handle 240v. The issue is with the power lead that connects to the power supply, it has a two pin 'Shucko' plug or Europlug at the end. Given the item was supplied from a country where that is the standard. Yes, you could argue they should have supplied you with the right adapter, but they only cost a couple of Euro, or you could just cut off the plug thats on the lead and replace it with a 3 pin one, if you feel confident enough to do that.

Not really a lot to get hot and bothered about really...

rubadub

Spocker wrote: »

Yes, you could argue they should have supplied you with the right adapter, but they only cost a couple of Euro, or you could just cut off the plug thats on the lead and replace it with a 3 pin one

Have a look at the website, it is not a simple plug, it looks like it is moulded onto the transformer part like a moblie phone charger, so cannot be just cut off.

Also they specifically have 2 listed

Now I am not sure which the OP ordered, his link was to the UK one, but is that what you ordered?

The fact they have 2 listed would sort of infer one is euro and the other is UK 3pin, -though they do not specifically state it.

You can also do the trick of sticking something in the earth pin so you can use a 2pin plug here -but in this case the moulding housing might be in the way.

7000100-55 for UK
UK / Ireland Power supply for HV-256T
UK / Ireland Power supply for HV-256T
Attribute Name Attribute Value
Product ID: ZP_AR34251


7000100-55
Power supply for HV-256T
Power supply for HV-256T
Attribute Name Attribute Value
Product ID: ZP_AR34239

Notice the product IDs are different, which further implies something different.

So I am left wondering if the OP did order the UK one, and they might have sent the wrong one.

Spocker

You links not working there rubadub.

I had a quick browse on the site, and (I'm open to correction) but all of the power supplies come in two parts; the power lead and the transformer and fly lead to the unit. The transformers *seem* to take a figure of 8 connection, if the OP could source one of those or had one to spare it would do the trick as well.

This is the one I found:

rubadub

Spocker wrote: »

You links not working there rubadub.

Right, I put in HV-256T to the search and got 2 in the results, this was the one the OP was linking to but is much cheaper so I am presuming now its a different one altogether as his was €100.


That doesn't show a second lead, nor the pins, probably the same pic to do both.

You get those figure 8 leads easily, or just rewire

Not really a lot to get hot and bothered about really...

Agreed!

Pixmania & komplett throw them in free

I've gotten a little confused myself at this stage The one I have is the one in rubadub's pic. The pic in Spocker's post is for the 3.5" Media Player. However I got an email today to tell me they are sending me out the correct "power supply clip". Not sure whether that's just a small adapter or the uk/ireland power supply? Wait and see I suppose.

I can see how people think it's not something to get upset over but I shouldn't have to go off and buy an adapter after paying out €100. Also they supplied a nice little carry case for the media player and all its leads, connectors, remote control etc. The adapter/converter doesn't fit. It annoys me anyway.

ttm

Deleted User wrote: »

However I got an email today to tell me they are sending me out the correct "power supply clip". Not sure whether that's just a small adapter or the uk/ireland power supply? Wait and see I suppose.

Not sure about your power supply but some of the ones I've had recently (like the type rubadub shows) have a method of swapping the "built in" plug over. What happens is the unit has a couple of grooves and two small power pins, the adaptor for the country slides into the groves and makes contact with the pins and clips in place. Crappy description so here's a pic...looks like on this one you push in the plug you need rather than slide it in.