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DealExtreme.com

  • 04-02-2010 3:42pm
    #1
    Tea_Bag
    Registered Users, Registered Users 2 Posts: 4,983 ✭✭✭


    i received a defective item from DX and i want it replaced or refunded, but having gone through the website, i got to "Customer Service Express: Replacement for Defective Items"

    ive filled in the description of problem and attached photo's, as requested, but its also asking me for a "Defective SKU*:", but i have no idea what that is, and it wont let me submit the query without it, and whenever i fill the line in with something, it says "SKU in wrong format"

    Help please?!


Comments

  • #2
    Ste.phen
    Registered Users, Registered Users 2 Posts: 2,808 ✭✭✭Ste.phen


    SKU is the product number, it's in the URL of the product page, possibly on the page itself, and definitely on your order / invoice page


  • #3
    Tea_Bag
    Registered Users, Registered Users 2 Posts: 4,983 ✭✭✭Tea_Bag


    Ste.phen wrote: »
    SKU is the product number, it's in the URL of the product page, possibly on the page itself, and definitely on your order / invoice page
    cheers! found it in the URL of the product page. Ive misplaced the invoice page(!)


  • #4
    rubadub
    Registered Users, Registered Users 2 Posts: 32,386 ✭✭✭✭rubadub


    Just to let you know, I got a broken thing too recently, they came back and said did I check the forum -I had and it is definitely broken. Now they are asking if I have put in any orders which are unshipped, they want to send a replacement with a new order -otherwise they are looking for $2 for registered post to replace the item.

    I am happy enough with this, I am going to order some other things anyway -just to give you a heads up to hold off potential orders incase they tell you the same in a few days. I had an order unshipped the day before they told me.


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