UPC Problem

lukep13 · 27-01-2010 4:27pm #1

Hi,

Perhaps someone can offer help,the techs at NTL are useless..

Ever since i gotten 10MB package 6 months ago i have not been happy with the service. When i test the speed it seems ok. The problem is,it seems like my connection is dropping every several minutes. It is especially annoying when watching a stream then the connection freezes lags every 10 secs or here are my tests

When i run pingtest in cmd there doesnt appear pocket loss?! What gives, any suggestions? :mad:

Wolverine_1999 · 27-01-2010 4:30pm

Apparently, turning off the firewall in the router solves the high packet loss..

However, not sure if it fixes the streaming issues. Does the video stop-start or does the router lose connection to the internet completely?

IrishTonyO · 27-01-2010 4:37pm

Yeah turn off the firewall in the router and it should solve the problem. The packet loss would explain the streaming problems etc as it has to resend lost packets again etc.

lukep13 · 27-01-2010 4:41pm

How would exactly turn off the firewall in the router?!

Have the Cisco EPC2425

IrishTonyO · 27-01-2010 4:48pm

type in 192.168.1.1 in your browser and it will bring you into your router settings.

lukep13 · 27-01-2010 4:59pm

I think problem solved?! Thanks!

UPC Problem

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