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UPC remote problems

  • 11-01-2010 1:04pm
    #1
    aido_kel
    Closed Accounts Posts: 5 ✭


    Just had UPC installed on saturday. subscribed to the 'sportsfan pack' and received the DVR box. Was fine for the first couple of hours, but all of a sudden the remote control just stopped working. Have tried adding new batteries and no difference.
    When I hit the 'tv' button on the remote, the remote has no problem changing volume or accessing menus on my tv which makes me think it is the box and not the remote control that is wrong.
    Anyone any idea's what may be causing this issue? The remote started working again last night but only for 20 mins and then it just stopped again. Tried ringing UPC yesterday but was on hold for about 25 mins before I gave up. Will try them again this evening.


Comments

  • #2
    fulhamfanincork
    Closed Accounts Posts: 882 ✭✭✭fulhamfanincork


    http://service.upc.ie/pdf/DVRManual.pdf


  • #3
    aido_kel
    Closed Accounts Posts: 5 ✭aido_kel


    Thanks for the reply.
    I've already had a look through the user manual and couldn't find anything in relation to the problem I've been having


  • #4
    fulhamfanincork
    Closed Accounts Posts: 882 ✭✭✭fulhamfanincork


    aido_kel wrote: »
    Thanks for the reply.
    I've already had a look through the user manual and couldn't find anything in relation to the problem I've been having

    Sorry, I don't have any other answers.


  • #5
    big syke
    Registered Users, Registered Users 2 Posts: 906 ✭✭✭big syke


    Youll have to send it back. They will charge you 20/25 euro for it but if you send the old one back it will be reinbursed. Same happened to me.


  • #6
    aido_kel
    Closed Accounts Posts: 5 ✭aido_kel


    so it was simply a matter of getting a replacement remote and it all worked ok?


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  • #7
    Ranicand
    Closed Accounts Posts: 1,960 ✭✭✭Ranicand


    Have you tried pressing the UPC button to put the control back into UPC mode not TV mode?


  • #8
    aido_kel
    Closed Accounts Posts: 5 ✭aido_kel


    yep, I've tried pressing the UPC button. I just tried pressing the tv button to see would it be able to acess the menus on my tv, and it did without any problems.


  • #9
    Dermot224
    Registered Users, Registered Users 2 Posts: 190 ✭✭Dermot224


    Have you got a low wattage or flourescent light switched on in the room. This can cause remote to fail to work. Swith off ligt and try remote


  • #10
    aido_kel
    Closed Accounts Posts: 5 ✭aido_kel


    cheers for that advice. I was a bit dubious but I turned off a lamp in the corner of the room and the remote started working!! I've never heard of lights effecting remotes before but oh well at least it's going now:)


  • #11
    Ranicand
    Closed Accounts Posts: 1,960 ✭✭✭Ranicand


    aido_kel wrote: »
    Was fine for the first couple of hours, but all of a sudden the remote control just stopped working.

    Around the time if got dark and you switched the lamp on.:D


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  • #12
    BostonB
    Closed Accounts Posts: 18,056 ✭✭✭✭BostonB


    Dermot224 wrote: »
    Have you got a low wattage or flourescent light switched on in the room. This can cause remote to fail to work. Swith off ligt and try remote

    Good catch I'd not have thought of that either.


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