MMDS DVR Loss of Signal - any ideas?

gerryo

Got back from vacation, the Thomson DVR is showing "loss of Signal".

House was unoccupied, the DVR recorded everything up to December 30th
(= all it was tasked to do), nobody messed with the box.

Contacted UPC, went through a sequence of steps which did not resolve the problem, booked a visit (earliest appointment is Monday).

Problem is - part of the attempted resolution included a factory reset which puts the DVR into setup mode (which failed). I was told if I left the DVR unplugged for 25 minutes, it would exit the setup mode on next power up.

It's going into setup mode every time

I'd like to watch some of the stuff I recorded in case they take the box away Monday, is there anyway to get the DVR back into "normal" mode, at least I could then watch the recorded shows even if there is no live TV?

Anyone seen this before?
Is failure of the MMDS antenna/downconverter the likely cause of no signal (assuming the tuner is OK)? I was an NTL customer, the antenna is installed about 12 years.

Anyway to test if the MMDS downconverter is OK?
PSU is putting out 27.5 volts (unloaded).

Gerryo

zilog_jones

How far are you getting in the setup? Are you inputting the three-digit code? It should show signal strength and stuff just after that IIRC (is it the silver "Mediabox"?).

gerryo

Hi Zilog

Yeah, I do all that, but the sig strength is 0

Basically, the DVR (Silver Thomson) tries to lock onto a signal, then says failed, press the back button & try again.

Appears to be no output from the antenna/downconverter on the roof.

Spoke with UPC again today, they say there is nothing that can be done
once the box is in "init" mode, it has to get a signal & there is no way
to stop it going into init when it powers up.

I was hoping someone knew of a "magic key sequence", something to take the box out of setup mode & get it back to where I could watch recorded shows.

Guess I'll have to wait until Monday.

Gerryo

martinbrendan@e

I have just com across the INIT problem. Rang UPC, said they will try to fix it in the next 48 hours remotely.... What is the 3 digit activasion code ? Any help appreciated...

zilog_jones

martinbrendan@e wrote: »

What is the 3 digit activasion code ?

It depends on the region, sorry I only know the codes Limerick and Cork.

martinbrendan@e

Thanks anyway

Bazzy

martinbrendan@e wrote: »

I have just com across the INIT problem. Rang UPC, said they will try to fix it in the next 48 hours remotely.... What is the 3 digit activasion code ? Any help appreciated...

Where are you based ?

martinbrendan@e

Dublin....

Bazzy

Are you MMDS (aerial on your roof ) or Cable

martinbrendan@e

Cable

Bazzy

131 is your code

martinbrendan@e

Thanks you are a star. It downloaded some channels but not all. At least I have some stations, I will ring them on monday to see about the rest, Thanks again