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good news for upc Customer service

Comments

  • #2
    aidan_walsh
    Closed Accounts Posts: 17,208 ✭✭✭✭aidan_walsh


    So that makes 60 now, is it?


  • #3
    dunworth1
    Registered Users, Registered Users 2 Posts: 5,358 ✭✭✭dunworth1


    aidan_walsh wrote: »
    So that makes 60 now, is it?
    from limerick leader article
    Over 300 people are now employed by Chorus ntl at its offices at the former Krups facility..

    error


  • #4
    Deedsie
    Registered Users, Registered Users 2 Posts: 5,283 ✭✭✭Deedsie


    No mention on the UPC site. Where would you get an application for those jobs?


  • #5
    Kensington
    Closed Accounts Posts: 3,683 ✭✭✭Kensington


    Deedsie wrote: »
    No mention on the UPC site. Where would you get an application for those jobs?

    http://www.upc.ie/about_us/careers/


  • #6
    Ranicand
    Closed Accounts Posts: 1,960 ✭✭✭Ranicand


    Deedsie wrote: »
    No mention on the UPC site. Where would you get an application for those jobs?



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  • #7
    dunworth1
    Registered Users, Registered Users 2 Posts: 5,358 ✭✭✭dunworth1


    Ranicand wrote: »

    can you post the link to the video i cant see it only white box


  • #8
    ynotdu
    Closed Accounts Posts: 3,817 ✭✭✭ynotdu


    dunworth1 wrote: »
    can you post the link to the video i cant see it only white box

    This is the video and it IS funny regarding UPC customer service{and plenty of other providers:)}

    Great news at ANY new jobs!!!!!

    https://www.youtube.com/watch?v=HcHxiw9QIfc


  • #9
    paulm17781
    Closed Accounts Posts: 4,858 ✭✭✭paulm17781


    dunworth1 wrote: »
    which i think is great and will improve the cs a lot

    what do ye guys think

    The last time I called them (2 days ago) they were helpful. I'll wait until something goes wrong before I say they've improved.

    They have had announcements like this before and little has changed but I would like to think it will.


  • #10
    coylemj
    Registered Users, Registered Users 2 Posts: 25,620 ✭✭✭✭coylemj


    I've had cause to call them three times in the past 7 days and each time I spoke to an intelligent and helpful Irish person who sorted me out. The calls concerned upgrades and self-installs so the fact that I had to call them three times is no reflection on their service.


  • #11
    aidan_walsh
    Closed Accounts Posts: 17,208 ✭✭✭✭aidan_walsh


    dunworth1 wrote: »
    error
    Oh I know there are more than 60 people there. I get a different person every time I get cold called. When I need to call them for anything though half the department seems to be out to lunch or tea or bed or something.


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  • #12
    who is this
    Registered Users, Registered Users 2 Posts: 500 ✭✭✭who is this


    Mostly I've found them quite good these days.

    Except when I tried to get the HD activated before waiting a day. I called the automated self-install number, and it rejected my account number. Then when I called customer care the one said "Oh well then just select the option for not having the account number, cause I can't do anything about it" and even though I made it quite clear that I was 99% positive there was no such option on the self-install, she insisted there was.

    And there wasn't. When I called back the same number though, the guy I got sorted it all out (though I had been hoping to get the same woman, and bite her head off)


  • #13
    johnboysligo
    Closed Accounts Posts: 388 ✭✭johnboysligo


    who is this wrote: »
    I had been hoping to get the same woman, and bite her head off)

    Next time you call ask for their extension number they might not have to give you one but if they do you can get back to the same person who gave you the wrong info and argue whos right till either you or her/him has blood pouring out your ears.


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