Xbox Live disconnects when phone rings

Nemanja91

I am using a wireless adapter and have a 7mb eircom router, whenever the phone rings and someone answers I get disconnected!! It gets very annoying when playing FIFA, Does anyone know what i could do to fix this problem. Thanks

RawShark

I saw this recently in someone's house. They had the "phone" and "dsl" lines the wrong way around in the eircom dsl filter thingy. Hope this helps.

jhegarty

Either the filters are on wrong , or there is an unfiltered device (phone,fax,answer machine , caller id).

NothingMan

If it's a wireless handset it could be interfering with the wireless signal of the router. So if the DSL splitter isn't the problem try changing the wireless channel on the router.

Nemanja91

RawShark wrote: »

I saw this recently in someone's house. They had the "phone" and "dsl" lines the wrong way around in the eircom dsl filter thingy. Hope this helps.

I checked that there but they are in the right way. Thanks anyway!

RawShark

NothingMan wrote: »

If it's a wireless handset it could be interfering with the wireless signal of the router. So if the DSL splitter isn't the problem try changing the wireless channel on the router.

Agreed, changing wireless signal is always worth trying - but not sure it is the problem in this case. Have Eircom check the line for problems, and try a different wireless router if still using the default Eirocm yoke. Plus, what about being wired straight to router rather than wireless? Is this possible to test?

Axwell

Could be just a faulty filter, when you are on the phone and using the net/xbox is the sound a bit dodgey on the phone or a bit less clear. Try plug out the dsl line in the filter and see if the phone sounds any diff. If it does then the filter is probably dodgey and needs replacing.

Nemanja91

jhegarty wrote: »

Either the filters are on wrong , or there is an unfiltered device (phone,fax,answer machine , caller id).

All the devices are filtered. Thanks anyway.

jhegarty

Nemanja91 wrote: »

All the devices are filtered. Thanks anyway.

Have many devices on the line?

RAIN

This used to happen to me. drove me crazy, I was using Eircom - the wireless phone was doing it I think but I also got the filters changed; either way one of the two fixed it!

Nemanja91

Axwell wrote: »

Could be just a faulty filter, when you are on the phone and using the net/xbox is the sound a bit dodgey on the phone or a bit less clear. Try plug out the dsl line in the filter and see if the phone sounds any diff. If it does then the filter is probably dodgey and needs replacing.

That happens on the phone upstairs, should there be a filter on the connection upstairs even if the modem is downstairs

NothingMan

Nemanja91 wrote: »

That happens on the phone upstairs, should there be a filter on the connection upstairs even if the modem is downstairs

There should be a splitter on the junction with the Modem and a filter on ALL other phones.

Nemanja91

jhegarty wrote: »

Have many devices on the line?

There is just the 2 phones downstairs, there is a phone upstairs aswell but i don't know if it is connected to the main connection, when the modem is on the phone upstairs sounds fuzzy.

jhegarty

Nemanja91 wrote: »

There is just the 2 phones downstairs, there is a phone upstairs aswell but i don't know if it is connected to the main connection, when the modem is on the phone upstairs sounds fuzzy.

You will need to check out how that is connected.

Redzer7

Exact same problem happens with me on the ps3.

RAIN

I'm pretty sure it was the handset that caused my issue If memory serves me then I changed the filters first to no effect.

Nemanja91

I changed all the filters so i will just have to wait and see

Nemanja91

After changing all the filters i played a game and rang the house phone and got my mother to answer it and i am glad to say it works! Thanks everyone for their quick replys!!

RawShark

Glad to help!

Redzer7

I have the same problem so what do i do go out and buy a filter?

RAIN

cool glad you got it fixed!

Nemanja91

Redzer7 wrote: »

I have the same problem so what do i do go out and buy a filter?

Just make sure there is filters on all your phones, If you are with eircom here is a number than it says you can ring if you need additional filters

1800 503 303

I'm not sure if they still do it though as the instructions in which it gives the phone number is from 2007, I can't imagine filters would be too expensive anyway.

DirkVoodoo

Nemanja91 wrote: »

Just make sure there is filters on all your phones, If you are with eircom here is a number than it says you can ring if you need additional filters

1800 503 303

I'm not sure if they still do it though as the instructions in which it gives the phone number is from 2007, I can't imagine filters would be too expensive anyway.

Cheers, I have the same problem and have been meaning to order filters for ages. Especially annoying when streaming a video on the PC, lots of refreshing and waiting!

neacy69

jhegarty wrote: »

Either the filters are on wrong , or there is an unfiltered device (phone,fax,answer machine , caller id).

+1 This is the reason

used to happen to customers all the time when i worked for an ISP

Mr Moon

Happens in my mothers, internet connection drops when the phone is answered!

Does anyone know if you can get the extra filters off eircom? I sure as hell don't want to be paying for any!!

RAIN

Just give them a call - the send them out to you within a few days.

neacy69

Mr Moon wrote: »

Happens in my mothers, internet connection drops when the phone is answered!

Does anyone know if you can get the extra filters off eircom? I sure as hell don't want to be paying for any!!

Yeah you can get them off Eircom but will take a few days...AFAIK they are only about e1 in maplins if you wanted to get it sorted quicker...

Redzer7

Forgot to post the other day but I contacted Eircom the other day and asked them can i have an extra filter they said yes and posted it out to me within 3 days :eek:
Happy Days No more problems when the phone rings .