Dell Outlet store

d8player · 01-01-2010 3:16pm #1

Hi

Does anyone here have any experience buying from the Dell Outlet online? The describe the site as selling refurbished computer equipment which is limited in quantity. This is product, which has been returned to Dell for a variety of reasons including cancellation and specification changes.. The prices seem quite good so I'd be interested to see if they are quality?

Thanks in advance,
D8

Ghost Train · 01-01-2010 3:30pm

From my experience quality would be new, unless it says it has a scratch or part missing.

ajmull · 01-01-2010 4:30pm

Same as new except for maybe a small scratch which you would expect to pick up after a short time using anyway. Have bought both laptops and PCs.

BostonB · 02-01-2010 4:20am

Same as above.

Frank11 · 04-01-2010 1:43pm

the last couple of times i check the site seems to be down. is this what everybody is seeing?

d8player · 04-01-2010 1:46pm

Its due to be back online on Wednesday (6th).

Cmar-Ireland · 04-01-2010 4:52pm

Have bought laptops from it a couple of times and they were all new. No marks, scratches or otherwise.
Check whether it says scratch/dent or refurbished.

TonyM. · 04-01-2010 9:09pm

vat is extra.

fourcats · 05-01-2010 10:23am

There is a Dell outlet store in Wicklow Town. Selling that kind of Dell stuff. Don't have a number but it based at the Wicklow Enterprise Centre, The Murrough, Wicklow, they should give you the number.

monkeypants · 05-01-2010 12:18pm

In my experience, the quality is spot on. They seem to be either orders that were cancelled or systems that were replaced and then refurbished.

syncosised · 05-01-2010 12:29pm

I'd recommend it, I got a Mini 10 for €200, great value and pretty much brand new.

monkeypants · 07-01-2010 2:04pm

Another plus is that there'll be less delays in receiving your order because it's already been built. The only delays that can happen are in delivery. Or they could lose it altogether, which has happened.

kol123 · 05-02-2010 10:39am

The site is still down. They don't seem to be sure when this will be fixed. It's a shame actually. I have not used it b4 but I am a bit disappointed.

Pimp Ninja · 05-02-2010 11:49am

Used it a while back to order an XPS desktop. I was happy enough when it arrived but there was an issue surrounding the system spec.

CPU, RAM, Hard drive, video card etc were all good. However it was listed on the site as having a Sound Blaster Xi-Fi.
When it arrived, there was an on-board sound card with a little plastic cover over all the ports.

On querying with sales they told me that the Sound blaster Xi-Fi listed in the specs was the little plastic part.
I continued pushing, why would the onboard sound ports be covered if there was no internal card etc... untill eventually they sent out the SB Card to me.

As it turned out about 2 years later they had recalled the motherboards, (some chipset feature was advertised that it didnt do) so a free upgrade to the motherboard was on the cards too.

After the motherboard upgrade, I added a new CPU and some RAM at my own expense. System is still going strong and relatively decent specced almost 4 years later.

So although there is great value to be had, I would strongly recommend that you know what you are looking at spec wise (or get someone that knows what to look at). Then print it off or keep a record of what you order and check this when the system gets delivered.

kol123 · 05-02-2010 4:17pm

The BIG question is when will the Ireland Outlet site be back up and running. I am itching to place an order there if I find what I am looking for. Has the website been taken down completely? Please advise.

Get0fix · 08-02-2010 3:19pm

kol123 wrote: »

The BIG question is when will the Ireland Outlet site be back up and running. I am itching to place an order there if I find what I am looking for. Has the website been taken down completely? Please advise.

Yeah I am also looking to put an order through and am starting to wonder when the hell it's coming back online.
Lets hope the extra time required means we will be getting a great site in return! :P

kol123 · 08-02-2010 4:59pm

The big question I would like to ask is: Has the Ireland Dell outlet ever worked?

Get0fix · 08-02-2010 5:12pm

kol123 wrote: »

The big question I would like to ask is: Has the Ireland Dell outlet ever worked?

Ha! Yeah I guess for you this must seem pretty bad as you have never seen the site up and running.
I must say there are some great deals to be had, so it's a worthwhile site to have on your favorites. Just wish they would get it up and running already!! :mad:

Any Dell peeps here that can shed some light on time frames or what the hold up is?

BostonB · 08-02-2010 6:22pm

The old site was terrible. It worked but it wasn't pretty and not all that helpful.

Hmm_Messiah · 08-02-2010 10:55pm

everything we bought lately was shipped from china

I have a feeling returns etc will no longer be available on the Ireland site

I may be wrong ,but its been down two months

just a feeling

kol123 · 09-02-2010 12:21am

thanks Guys. this is quite disappointing though.

kol123 · 09-02-2010 10:35am

the Dell outlet website is back up now but there is not much there. I am not impressed.

BostonB · 09-02-2010 10:38am

The outlet was always pretty random. Only occasionally did you get a good deal on it. Often going to the main site was cheaper. Also there were a lot of resellers who seem to snap up all the good deals when they appeared. Like vultures.

Its not working for me.

BostonB · 09-02-2010 10:43am

Correction it is working but only if I go in by new arrivals. Thats the other thing they do. Have lots of links that don't bring you to the store. Its like they want to hide it. Actually its brining me to the UK outlet not the Irish one?

In other countries they have business machines up on the outlet. In ireland they have hardly any.

Cmar-Ireland · 09-02-2010 10:50am

Is the reason that there is not much in the outlet anymore because the pc/laptops are not manufactured here anymore?

BostonB · 09-02-2010 10:53am

No idea, the site was changed a few times then they just took it down.

kol123 · 09-02-2010 11:13am

where else can we check for the outlet?

BostonB · 09-02-2010 11:17am

I'd just shop elsewhere for now.

kol123 · 09-02-2010 11:25am

i am actually looking to purchase in good quantity. any ideas you can share?

BostonB · 09-02-2010 12:57pm

I've only bought in volume through the business channel, and company account. While I've bought a good few personally, its always been one or two units at a time. Usually from the outlet. I haven't been shopping for anything in ages so have no idea where the best deals are. If you are buying in volume you should be able to haggle a good deal.

kol123 · 09-02-2010 4:57pm

Thanks Boston.

baronflyguy · 17-02-2010 11:40am

I just checked there again now a few mins ago and it is still down.

Very poor communication/indication when site will be up and running. I would guess the dell irish outlet store is in limbo someone in the corporation is too lazy to communicate this to the public.

I think we should just take the hint and move on.

Anyone else recommend a good irish related website to get bargain PCs?

d8player · 17-02-2010 1:34pm

baronflyguy wrote: »

I just checked there again now a few mins ago and it is still down.

Very poor communication/indication when site will be up and running. I would guess the dell irish outlet store is in limbo someone in the corporation is too lazy to communicate this to the public.

I think we should just take the hint and move on.

Anyone else recommend a good irish related website to get bargain PCs?

I gave up on the Outlet site and ordered directly thru the normal website which turned out to be very troublesome. They mixed up the order a few times, canceled it, reinstated it and then it disappeared into the ether until I complained and then it arrived. All that said the PC is excellent and is working very well so far but the ordering is less than efficient. I wonder if the saving of off-shoring to India is worth the cost of hassle to customers and the long term cost to their reputation and lost business.

IrishTonyO · 03-03-2010 11:33am

Dell Outlet site is back

BostonB · 03-03-2010 12:35pm

I looked at it a day or two ago and there was nothing amazing on it.

Irish Gunner · 28-04-2010 5:00pm

Does anyone know how long it takes from been at a status shipped to actual delivery. They shipped mine from the outlet on the 27th April so is it the normal 3-5 days or weeks:rolleyes:

BostonB · 28-04-2010 5:41pm

I don't see it now but there was something either in an email or on the site about deliveries taking 10~20 days at the moment.

Garret C · 04-11-2010 4:56pm

Is this website still down, I've been unable to browser any of the current stock.

iquitalready · 05-11-2010 3:14am

Garret C wrote: »

Is this website still down, I've been unable to browser any of the current stock.

Site's selling again for over a week but what little is there, is not worth even considering.

I've bought a lot of systems from Dell outlet over the years and have always been happy with them. With a little luck and a lot of patience you could eventually get a decent bargain but not anymore. When the site isn't down for months on end, there is never more than a handful of poor bargains. Some of the systems are not only cheaper to buy new but the new ones would be better specified as well! It's all so half-assed these days, you've got to wonder why they bother at all.

Does anyone know of any other sites from other manufacturers that sell refurbished systems?

BostonB · 05-11-2010 10:00am

I stopped looking at it about a year ago. I used to buy a lot of machines from it, but no more. I also think for the last year or so their build quality has gone way down. At least on the Insprion and Studio machine. Mainstream models from other brands like Samsung, HP seem vastly better built, when you compare them side by side in in the shops.

Shane St. · 22-02-2011 1:48am

seriously is that site ever up?

22-02-2011 2:31pm

site is rarely up, there is rarely anything worth buying on it when it is up and if you do buy something you are most likely looking at at least (if not longer) 2 weeks delivery. if you want a good deal on laptops look at www.saveonlaptops.co.uk . I have used them £10 delivery in 2 days from the uk.