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Refund from Irish Rail

  • 13-12-2009 11:53pm
    #1
    Yoghurt87
    Registered Users, Registered Users 2 Posts: 460 ✭✭


    I was amongst the lucky number delayed for almost 5 hours after the Dublin-Limerick train broke down earlier today. The experience has put me off train travel for the foreseeable future. Am I therefore obliged to accept the refund in the form of travel vouchers that I will never use, or have I any grounds to ask for a refund in cash/back to my credit card?


Comments

  • #2
    SeanW
    Registered Users, Registered Users 2 Posts: 9,159 ✭✭✭SeanW


    Over 2 hours late = Full refund.

    I don't think you're obliged to accept vouchers.

    Rail Users Ireland, might have more concrete info.
    http://www.railusers.ie/
    http://www.railusers.ie/forum/


  • #3
    penexpers
    Closed Accounts Posts: 4,038 ✭✭✭penexpers


    SeanW wrote: »
    Over 2 hours late = Full refund.

    I don't think you're obliged to accept vouchers.

    Irish Rail aren't obliged to offer a refund and are entitled to offer vouchers.


  • #4
    Africa
    Registered Users, Registered Users 2 Posts: 1,252 ✭✭✭Africa


    pretty sure they are obliged, something about getting all those grants from EU means they have to listen to standards. 2 hours is full refund as far as i know.


  • #5
    penexpers
    Closed Accounts Posts: 4,038 ✭✭✭penexpers


    Africa wrote: »
    pretty sure they are obliged, something about getting all those grants from EU means they have to listen to standards. 2 hours is full refund as far as i know.

    There is some EU legislation that states that compensation for travel delays has to be given in the form of a cash refund but Irish Rail are exempted for five years from that. It was due to come into force on January 1st next.


  • #6
    Yoghurt87
    Registered Users, Registered Users 2 Posts: 460 ✭✭Yoghurt87


    Thanks for your replies. I'm going to send in a letter along with the refund request form so fingers crossed they will give me the cash.


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