My Bill Over £250......

Former Great

Hi everyone looking for a bit of help here .. Dont know much about computers but recently i got a laptop and got O2 broadband on it paying a monthly bill..I spend alot of time on the internet as i recently lost my job..Here goes ,i got the internet start of september recieved my first bill due on 27/10/09 which was 105euro , second bill due 24/11/09 was 120euro, but then today i get a bill today due on 24/12/09 for 252euro... Iv spent roughly the same amount of time on the internet for each month so why am i getting a bill for 252.. Iv had the internet for the months of september,october, november and this month, Am i paying for two months in Decembers bill or what do you people reckon..

Trampas

what are you downloading?

Random

Ring up O2 (or check online and give us the breakdown here) and ask them to go through the charges with you. It's more than likely that you've gone over your allowance and are being charged for extra data transferred.

Do you use youtube a lot? Stream video or TV? Stream music or radio? Download large movie or video files?

Former Great

Random wrote: »

Ring up O2 (or check online and give us the breakdown here) and ask them to go through the charges with you. It's more than likely that you've gone over your allowance and are being charged for extra data transferred.

Do you use youtube a lot? Stream video or TV? Stream music or radio? Download large movie or video files?

Yeah i use you tube alot and would watch soccer on streams..Not downloading anything really .. I thought when with a monthly bill you only pay for the amount of time your on the internet , im i charged extra for been on you tube and that.. I spent alot of time on betfair last month actually..

Random

You're not charged for the time you're online. You are charged for what you download. While watching a youtube video or a live stream you are generally downloading all the time.

Bob_Harris

You get charged by the amount of traffic you use.

Everything you do on the internet is downloading. Watching streams and you tube videos generates a lot of traffic.

leninbenjamin

By the sounds of it you've gone over you're allowance like Random says. It's also possible that you've gone over it all 3 months but that this month tripped a penalty surcharge. Definitely ring them up and ask them to break down the fee though, sometimes their policies aren't clear and it may even be possible to dispute it if their wording is vague.

In the long term though, if you're unemployed and using the internet a lot you definitely want to switch to someone like NTL (who offer packages with unlimited downloads). O2's data allowance is pathetically small for what you pay and their surcharges are day light robbery.

Former Great

leninbenjamin wrote: »

By the sounds of it you've gone over you're allowance like Random says. It's also possible that you've gone over it all 3 months but that this month tripped a penalty surcharge. Definitely ring them up and ask them to break down the fee though, sometimes their policies aren't clear and it may even be possible to dispute it if their wording is vague.

In the long term though, if you're unemployed and using the internet a lot you definitely want to switch to someone like NTL (who offer packages with unlimited downloads). O2's data allowance is pathetically small for what you pay and their surcharges are day light robbery.

Thanks lads for your help .. Not a happy camper getting a bill for 252 on christmas eve..

Syferus

Former Great wrote: »

Thanks lads for your help .. Not a happy camper getting a bill for 252 on christmas eve..

Lovely molding of reality.