No Sky connection - credit?

whoami1

We lost our Sky connection last week. I rang them and the very nice lady on the phone ran through the usual tests and determined that an engineer would need to call out. Fair enough. The engineer will be here next week, leaving us without any Sky connection for about ten days.

Has anyone managed to claim credit for days without a connection? Common sense would seem to indicate to me that I should be credited for ten days with no connection, but I know that sometimes common sense can be in short supply in these cases.

steveon

Sky will not credit you for this, as equipment is your responsibility. They wouldnt be a viable business if they done all service calls for free.

Upc are now due to introduce similar policy shortly...

manutd

I got credit for 2 weeks once. Box was broke, and they were senting out an engineer to fix it, he came 12 days later and fixed it. I don't know is just the person you get or if they do it to every case.

manutd

PS: It was whan i got Sky+ HD in and there was a fault with the box and after looking at it, he saided he get Sky to credit me for it.

Tarabuses

Possibly it depends on whether you are within the warranty period (when Sky are responsible for the box) or outside it (when Sky are not)?

whoami1

Tarabuses wrote: »

Possibly it depends on whether you are within the warranty period (when Sky are responsible for the box) or outside it (when Sky are not)?

Ah. Alas, the warranty expired about 6 months ago. Ah well...

Thanks all for the replies.

snaps

eemm, surely you dont have to pay for something you cant receive?

com7

where did you hear that upc were about to introduce this policy ?
more " I heard it from a friend of a friend garbarge i d say " upc have their own in house technical staff why would they start charging for service unlike sky who use contractors !

steveon

I used to work for them and it has long been known that service calls are caused a great deal by people interferring and tampering with equipment, trying to split to other rooms etc been the key issue when problems occour with digital breakup.

UPC cannot be asked to pay to roll out a truck and pay an enginner to sort out issues where equipment failure is not to blame. They have always had a pay for service call where this is not the case but as is mostly the case, it is at the discreation of the enginner as to what he says was the problem when he got there...

They also have a €3o charge for replacement remote controls and a €5o charge for there new DVR remote controls.

With UPC you are simply renting the equipment. With sky you buy the equipment or get it at a highly reduced rate...and as such the equipment is covered by warranty for 12months and after that it is your responsibility in the same way as every other piece of equipment.

Sky cannot be held reponsible for problems arising from wind issues or peoples neighbours suddenly building a new extension that now might block a signal.

When I started doing sat at the age of 13, you bought the equipment at over £400 irish pounds and then paid for a subcription. Sky didnt install it, you paid some1 to.

Time people stopped blaming every1 else...me thinks but that is just my opinion and in no way am I saying people shouldnt try and get a cheaper service call but the buck has to stop somewhere...I dont get my washine machine fixed for nothing if it breaks down...

kbell

snaps wrote: »

eemm, surely you dont have to pay for something you cant receive?

It's not Sky's problem that the OP's equipment is faulty is it??
They are still providing the service....

com7

OK YOU MAKE YOUR POINT VERY WELL STEVENO !