cancelling 02 bb?

joe123

Ok ive had 02 bb for the last year on a year contract. Was up at the start of October but noticed I got a bill for november. So rang them yesterday and they said that even though the contract was up id still get charged untill I cancelled. I said ok cancel it and she said that I have to give my mobile number and a special member of the broadband team will ring me within 24 hrs. I said can she not just cancel it there and then and she said no "we have procedures". She then said ill be charged for december aswell and I asked hows that when im out of contract and she said "we have procedures". Anyways I said fine....

24 hours on and not a word from 02. Ive currently been on hold for the last 20 minutes trying to get through to them.

Has anyone had this experience with them before? Bloody disgraceful.

jor el

Contracts are merely minimum term periods, not an absolute. All services like this continue on after the minimum terms ends, this is all detailed in your T&Cs, and is how just about every service operates.

broadband.disconnections@o2.com
Email them your cancellation request. You need to give 30 days.

joe123

Well one week on and having been told 24 hours,48 hours,24 hours and 48 hours not one word from o2. And now to ring them AGAIN, be on hold for another 10-20 minutes and then to be fobbed off again....:mad:

cable842

Ive been with 02 2 and a half years cause everywhere I move in them years seems to have no proper broadband.

so after the first year with 02 I could can cancel anytime I want. also after the first year they started charging me 30euro a month. if i want to pay 20 euro a month Ive to sign up for another year which I dont want to commit too.

so been with them 2 and a half year all i have to do to cancel is send them a letter so when I do get proper broadband I will send them a letter.

being 2 and a half years i would have liked to get a new modem free of charge since when I first got it it was 90 euro now they are giving them out for free.

wish I could up a newer modem since Im paying 30euro like

jor el

joe123 wrote: »

Well one week on and having been told 24 hours,48 hours,24 hours and 48 hours not one word from o2. And now to ring them AGAIN, be on hold for another 10-20 minutes and then to be fobbed off again....:mad:

All you have to do is write to the cancellations department, and give the required 30 days notice.

cable842 wrote: »

being 2 and a half years i would have liked to get a new modem free of charge since when I first got it it was 90 euro now they are giving them out for free.

wish I could up a newer modem since Im paying 30euro like

They will give you a new modem, but it will come with a new 12 or 18 month contract. A new modem most likely won't do anything for you anyway, unless you're in one of the few areas that have 1.2Mbps upload capability, and not many masts have this yet. Would that really make that much difference anyway?

joe123

jor el wrote: »

All you have to do is write to the cancellations department, and give the required 30 days notice.

And do you not think the Customer service people should of told me this? Just after getting off the phone to them for the fifth time. Told them how ive got no call back and she said oh you should email them.

Disgrace as I said.

jor el

joe123 wrote: »

And do you not think the Customer service people should of told me this?

Yes, but I gave you the email address in the 2nd post, and you wasted a week ringing them fruitlessly.

Pyridine

Hey just about to cancel my O2 broadband and couldn't find the e-mail address on the site so thanks a mill' jor el

tony1kenobi

When I finally got through to Sky disconnections and confirmed numerous times I wanted to cancel I was kept on hold for 4 minutes...4 minutes of dead air....before the guy said....ok....we will disconnect on agreed date.

These companies are there to make a profit...your 1909 call is free.....revel in the 20 minute wait time knowing you'll get what you want from patience......it worked for Daniel Larusso....

Pyridine

These companies are there to make a profit...your 1909 call is free.....revel in the 20 minute wait time knowing you'll get what you want from patience...

The call might be free but why would anyone who would place even the smallest value on their time want to wait 20 minutes, listening to the worst musak imaginable, so some teenager can tell them.."Yeah that's ok then!"?

joe123

jor el wrote: »

Yes, but I gave you the email address in the 2nd post, and you wasted a week ringing them fruitlessly.

Bloody hell Im just after spotting the email in your post there! I read your post and thought the rest was your signature and skimmed over it.

Ive emailed some reachout@02 address (the one they gave me). I got an automated response saying Il have a reply in 24-72 hours....still waiting!