To name and shame or not to name and shame, this is my Question?

stumpypeeps

I needed my 7 iron repaired as I had accidently broken the shaft. The shaft in question was a dynamic gold S300 SL.
I visited the unnamed shop and just checked he could carry out the repairs and that he could match up the club with the rest of the irons.
No problem was the reply I got and was told to call back in three or four days.

I called back five days later and was informed that he had been having trouble locating said shaft, I didn't cause any fuss, despite it being quite a long way out of my way and said I'd call back whenever he gave me a call.

Well I never recieved that call but as my girlfriend was passing by 3 days or so later I suggested she might pop in and collect it. Which she did and I was charged 45 Euros. I eventually met up with my girlfriend the following weekend.

The shaft he had put in it was certainly not stiff, there was no writing of any sort on the shaft. The grip was wrong and the plastic ferule between the shaft and head was the wrong type and had been damaged.

I immediately brought the club to another club repairer and was told that the shaft was more than likely a stock Taylormade shaft. That repairer requested I leave him the 6 and 8 Iron of the set. So as to set the swing weight, have the correct lie and length and the same grip. The result was in two days I recieved my 7 iron and it is impossible to tell that it had ever been damaged. A wonderful job was done.

I would like to warn other potential customers away from this shop but am I within my rights to do so here and do you think I should. I would also like to give a glowing endorsement of the company that did the proper repairs.

Thoughts?

stumpypeeps

In_tuition wrote: »

You obviously want to otherwise you wouldn't have created the thread.

I don't see any reason why you shouldn't.

I'd have had them in the the thread title with the word "beware" next to it.

To be perfectly honest, believe it if you like, its the company who did the proper repairs I feel deserve to be mentioned. I just don't want to be coming across as an advertisement for them.

I think I should have known better as regards the shop.

I would be interested just to get a moderators opinion.

copacetic

From our point of view we have no way of knowing if what you are saying is true or not, maybe you are a competitor, maybe you work for the shop you are saying is good. Maybe you got one employee on a bad day, is it fair then to smear a whole shop? We get a lot of people signing up to bad mouth shops/courses/coaches etc on boards.

In this example you appear not to have even complained to the shop, so jumping straight to bad mouthing them on the internet doesn't appear to make sense. Maybe they would have put it right or given you your money back?

Bascially we don't really like anonymous naming and shaming and it will likely lead to a thread deletion.

You have a fair few posts so telling a good experience is fine, we allow that as long as there is no history of saying the same thing again and again.

stumpypeeps

copacetic wrote: »

From our point of view we have no way of knowing if what you are saying is true or not, maybe you are a competitor, maybe you work for the shop you are saying is good. Maybe you got one employee on a bad day, is it fair then to smear a whole shop? We get a lot of people signing up to bad mouth shops/courses/coaches etc on boards.

In this example you appear not to have even complained to the shop, so jumping straight to bad mouthing them on the internet doesn't appear to make sense. Maybe they would have put it right or given you your money back?

Bascially we don't really like anonymous naming and shaming and it will likely lead to a thread deletion.

Thats more or less the reaction I expected so for that reason I didn't name either.

The point about complaining to the shop is moot as far as I'm concerned. I will demand a refund the next time I'm in the area and I have the aforementioned shaft and grip ready to return. And the receipt.

However, given the hack they did in the first place I was never going to get them to attempt anything else with my irons.

The shop is run by a pro and as far as I know he does the repairs himself.

My main issue was the attempt to insult my intelligence by returning to me a shaft and grip that I didn't want and by removing all labeling in an effort to hide it from me. That and I just wanted to reccommend the other company for doing such a professional job with such friendliness and care.

I think perhaps their is a little too much paranoia in regards to insider posting. But I do understand completely where your coming from. But why not take a posters word as his bond until proven otherwise. I could save other people from the same faith.

copacetic

stumpypeeps wrote: »

I think perhaps their is a little too much paranoia in regards to insider posting. But I do understand completely where your coming from. But why not take a posters word as his bond until proven otherwise. I could save other people from the same faith.

Possibly there is, but you would be stunned at the amount of it that goes on that is deleted.

As boards is anonymous peoples word isn't worth much unfortunately and it opens up boards to potential legal issues. However, once someone has enough posts to show they are not a shill we do allow them to talk about good service etc as much as they want. i.e people show they are part of the community they get a massive amount of leeway.

As opposed to someone who say joins up and their first 4 posts are about how great a certain course and what good deals they have and then signs up a second account to agree with the first one and link to some great hotel deals.Thats a permanban and an IP siteban and yes it really happens.

There is no issue with you naming the good shop at all. Carry on in that regard...

In_tuition wrote: »

here, here.

Golf courses/shops/coaches aren't paying boards any money to maintain the golf forum runs hassle free - are they?

There is plenty of posters on here who will post about how poor a certain golf course is so this is no different. If it helps me out in the future I'm all on for it.

The idea is that boards is totally independent and we treat every post asuch. Saying that you think a certain course is terrible and in poor condition is fine, thats your opinion. Saying that they are known cowboys who took your money and didn't provide the service you paid for is a little different as we don't know if it is true or not and it isn't opinion, it's stating facts. It's nothing to do with protecting them either, our only concern is protecting boards.

stumpypeeps

copacetic wrote: »

You have a fair few posts so telling a good experience is fine, we allow that as long as there is no history of saying the same thing again and again.

Fore Golf, Naas. Thats where I got the clubs repaired. Super nice bunch of people and no more expensive than the other place.

Just as an add on I asked the guy whether the shafts I had (DG S300 SL) were too stiff for me, I don't hit the ball particularly far, 7 iron 150 max? He asked was I hitting them straight? I said yes, He said don't change them then, the super lites would give me some extra distance to compensate for the stiffness.
I thought this was a nice touch.


Thats the only dealings I ever had with them.

copacetic

stumpypeeps wrote: »

Fore Golf, Naas. Thats where I got the clubs repaired. Super nice bunch of people and no more expensive than the other place.

Just as an add on I asked the guy whether the shafts I had (DG S300 SL) were too stiff for me, I don't hit the ball particularly far, 7 iron 150 max? He asked was I hitting them straight? I said yes, He said don't change them then, the super lites would give me some extra distance to compensate for the stiffness.
I thought this was a nice touch.


Thats the only dealings I ever had with them.

You'll find a fair number of people have had good things to say about Fore Golf in the past, myself included. The solution here is to ask on boards first!

http://www.boards.ie/vbulletin/search.php?searchid=9203059

stumpypeeps

copacetic wrote: »

Possibly there is, but you would be stunned at the amount of it that goes on that is deleted.

As boards is anonymous peoples word isn't worth much unfortunately and it opens up boards to potential legal issues. However, once someone has enough posts to show they are not a shill we do allow them to talk about good service etc as much as they want. i.e people show they are part of the community they get a massive amount of leeway.

As opposed to someone who say joins up and their first 4 posts are about how great a certain course and what good deals they have and then signs up a second account to agree with the first one and link to some great hotel deals.Thats a permanban and an IP siteban and yes it really happens.

Thats fair enough. I do work in golf as a Greenkeeper at a "prestigous", well known course, and from first hand experience I know word of mouth means a lot in this industry.

I must admit to having a slightly revenge driven motive for posting this thread but in the main I wanted to reccommend someone who had done a good job. Thats the sort of word of mouth I'd like to be part of and not the other.

GreeBo

stumpypeeps wrote: »

I will demand a refund the next time I'm in the area and I have the aforementioned shaft and grip ready to return. And the receipt.

Dont think you'll have much luck with this to be honest. They have the right to repair, refund, replace at their discretion. Since you have gone to a 3rd party to get the club fixed they are not obligated to do anything Im afraid.

stumpypeeps

GreeBo wrote: »

Dont think you'll have much luck with this to be honest. They have the right to repair, refund, replace at their discretion. Since you have gone to a 3rd party to get the club fixed they are not obligated to do anything Im afraid.

I feared I may be violating any agreement I had with them, but to be honest I wasn't going to let them hack at it again.

Thanks for the heads up by the way.

GreeBo

stumpypeeps wrote: »

I feared I may be violating any agreement I had with them, but to be honest I wasn't going to let them hack at it again.

Thanks for the heads up by the way.

Yeah sometimes its just easier to take the hit

DonkeyPokerTour

GreeBo wrote: »

Yeah sometimes its just easier to take the hit

He's going back into them wielding a club shaft, more likely they'll be the ones "Taking the hit".:D:p

A slight aside, but is it worth sending my father to fore golf to be fitted for his current clubs or do they mainly just recommend new clubs?

stumpypeeps

I was contemplating dropping a Mackerel down a golf bag and letting it ripen!

As for Fore golf, check out their website, I'd imagine they would have no problems doing that for your old man.