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no satellite being Received, in one room?

  • 21-11-2009 6:12pm
    #1
    brian ireland
    Closed Accounts Posts: 1,647 ✭✭✭


    We had Sky HD installed a few weeks now. Hd+ in one room and standard sky in the kitchen. The kitchen working fine but the HD box is saying No Signal being received. I looked in the services menu and the signal test page is all blank. Any Ideas?
    Thanks,
    Brian.

    PS I rebooted the box twice, still no Joy


Comments

  • #2
    John mac
    Registered Users, Registered Users 2 Posts: 5,140 ✭✭✭John mac


    have you checked the connections on the back of the box? (f connectors)

    you could try the box from the kitchen in your living room. and the hd box in the kitchen.


  • #3
    brian ireland
    Closed Accounts Posts: 1,647 ✭✭✭brian ireland


    John mac wrote: »
    have you checked the connections on the back of the box? (f connectors)

    you could try the box from the kitchen in your living room. and the hd box in the kitchen.

    I was afraid to switch them because the HD box has two cables. Is it ok to just connect 1?


  • #4
    montgolfiere
    Registered Users, Registered Users 2 Posts: 276 ✭✭montgolfiere


    yes, as a test that will be fine......
    But probably just by trying the 'old' box on 1 of the feeds to the HD box will give the answer. Ie does it work or not? if it works then the problem is either will the cable or the LNB. if it doesn't then it is faulty!!
    the Skyman


  • #5
    brian ireland
    Closed Accounts Posts: 1,647 ✭✭✭brian ireland


    Called Sky. Done a few rest things and powered off and on the LNB. No Joy.
    An engineer will be out on the 7th OF DECEMBER. WOW :mad:


  • #6
    douglasman
    Registered Users, Registered Users 2 Posts: 241 ✭✭douglasman


    brian ireland wrote: »
    Called Sky. Done a few rest things and powered off and on the LNB. No Joy.
    An engineer will be out on the 7th OF DECEMBER. WOW :mad:

    Just to be clear, did you fully power off at the socket *all* your sky boxes at the same time, so no power whatsoever was getting to the LNB. Then wait a few minutes and power back on again and see. If you have already done this, I don't have any further suggestions.


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  • #7
    steveon
    Registered Users, Registered Users 2 Posts: 3,905 ✭✭✭steveon


    Does the HD box have the new epg on it????

    If so does it tell you whats on when using the tv guide etc...but wont show you the picture, if so then there is a problem with the second feed going into rf2.

    There is a temporary fix available until you can get the second cable working.

    If this is the case, then you can get the picture to work whilst using the one working cable by pressing the following.

    Press services
    Press 0,0,1 select.

    Select the Setup menu...and move down to the single feed...and turn to on...the box will reboot and will work again, however with this it will only allow you record whilst watching the channel you are watching.


  • #8
    brian ireland
    Closed Accounts Posts: 1,647 ✭✭✭brian ireland


    douglasman wrote: »
    Just to be clear, did you fully power off at the socket *all* your sky boxes at the same time, so no power whatsoever was getting to the LNB. Then wait a few minutes and power back on again and see. If you have already done this, I don't have any further suggestions.
    No when he told me to power off the LNB, the kitchen box was still on. So are you saying turn off the kitchen box and try again?


  • #9
    douglasman
    Registered Users, Registered Users 2 Posts: 241 ✭✭douglasman


    brian ireland wrote: »
    No when he told me to power off the LNB, the kitchen box was still on. So are you saying turn off the kitchen box and try again?

    I'm saying turn off all the boxes at the same time, leave them off for a few minutes and then power up and see how it goes.


  • #10
    brian ireland
    Closed Accounts Posts: 1,647 ✭✭✭brian ireland


    steveon wrote: »
    Does the HD box have the new epg on it????

    If so does it tell you whats on when using the tv guide etc...but wont show you the picture, if so then there is a problem with the second feed going into rf2.

    There is a temporary fix available until you can get the second cable working.

    If this is the case, then you can get the picture to work whilst using the one working cable by pressing the following.

    Press services
    Press 0,0,1 select.

    Select the Setup menu...and move down to the single feed...and turn to on...the box will reboot and will work again, however with this it will only allow you record whilst watching the channel you are watching.
    No. i don't have the new EPG. I don't have any EPG, it just says no Signal being received.

    Thanks for your help.


  • #11
    brian ireland
    Closed Accounts Posts: 1,647 ✭✭✭brian ireland


    douglasman wrote: »
    I'm saying turn off all the boxes at the same time, leave them off for a few minutes and then power up and see how it goes.

    Ok I will try it later. Xfactor just started. My life would not be worth living if i turn it off, MY kitchen TV.
    Thanks for your help Lads and ladies. 7th Of December is a long way away for a service.


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  • #12
    John mac
    Registered Users, Registered Users 2 Posts: 5,140 ✭✭✭John mac


    brian ireland wrote: »
    No. i don't have the new EPG. I don't have any EPG, it just says no Signal being received.

    Thanks for your help.

    have you tried pressing the tv guide button?


  • #13
    brian ireland
    Closed Accounts Posts: 1,647 ✭✭✭brian ireland


    John mac wrote: »
    have you tried pressing the tv guide button?

    Yep. It starts searching for listings but then goes back to no signal!


  • #14
    brian ireland
    Closed Accounts Posts: 1,647 ✭✭✭brian ireland


    Is it not strange that the kitchen box is still on?


  • #15
    brian ireland
    Closed Accounts Posts: 1,647 ✭✭✭brian ireland


    douglasman wrote: »
    I'm saying turn off all the boxes at the same time, leave them off for a few minutes and then power up and see how it goes.

    Tried it on the Xfactor break. No Joy. Thanks anyway.


  • #16
    Mr McBoatface
    Closed Accounts Posts: 1,579 ✭✭✭Mr McBoatface


    I had the same problem after moving my sky box while painting the sitting room. It was an easy fix for me . I un-plugged the Sky box, I un-screwed the two connector at the back, I wiped the copper wire with cotton wool dipped in nail varnise remover (my wifes not mine!!). I re-attached the f-connectors and it worked.

    One other thing only one connection is needed to view TV, Sat connection 1 is the main connection required to view TV the Sat connetion 2 is used for the sky plus function it allows you to record when viewing another channel. You can check using the sky remote the signal of both connections , it's under the service menu on the sky remote see link :- http://www.stevelarkins.freeuk.com/sky_tv_guide.htm#Checking_Sky_Signal_Quality.

    If you don't have a signal on the first/main connection you'll get the no signal error , if there is a signal on the second connection just swith the connections. After switching check again .

    Post how you get on .


  • #17
    brian ireland
    Closed Accounts Posts: 1,647 ✭✭✭brian ireland


    Thanks everyone your help and suggestions. I tried the nail varnish trick and a the rest of the suggestions and ideas posted here, but no Joy. I have an old sky box, found it after a hour of rooting under the stairs. Plugged in in and its working. Sounds like the HD Box is bunched.


  • #18
    OldmanMondeo
    Registered Users, Registered Users 2 Posts: 3,009 ✭✭✭OldmanMondeo


    I had a similar problem last week. Is there an error code on screen. This will be on the top right of the text infromation bopx that tells you there is not signal. Mine was error 29, turned out 2 cables in the attic were broken, the one cable comming straight from the dish allowed me to use a digibox, which happened to fail the next day. You might have a cable loose at the LNB.


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