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Sky HD box freezing

  • 09-11-2009 11:15pm
    #1
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,279 Mod ✭✭✭✭


    I've a month old Pace Sky HD box, it seems to suffer from freezing up with pixelation for about a second or two, at least once an hour, sometimes twice.

    Has anyone seen this before? Is it likely to be the box, HDD or cabling.

    The signal strength seems pretty bad, percentages are estimates of the bars

    Input 1 Signal Strength 0%
    Input 1 Signal Quality 80%
    Input 1 Lock Indicator OK
    Input 2 Signal Strength 30%
    Input 2 Signal Quality 0%
    Input 2 Lock Indicator OK


Comments

  • #2
    dmeehan
    Registered Users, Registered Users 2 Posts: 2,457 ✭✭✭dmeehan


    was this happening during (heavy) rainfall? has it happened after the rain has stopped?


  • #3
    Allatrosyhill
    Closed Accounts Posts: 4 ✭Allatrosyhill


    Am having exactly the same problem. Very annoying as it's a new box and a new dish. It happened again last night and yes it was raining, but why would that matter?


  • #4
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,279 Mod ✭✭✭✭bk


    It doesn't seem to be connected to rain, but then I haven't been taking close notice of that, I will in future.

    By the way it is running off a newly installed community shared dish system. However unfortunately it looks like they used that cheap cable that comes in a joined pair.


  • #5
    freeworld777
    Registered Users, Registered Users 2 Posts: 25 ✭freeworld777


    My SKY+ (not HD) does this all the time. In the space of an hour I'll see the picture freeze/stutter for a fraction of a second, countless times. Its especially noticeable when someone on a show turns their head or some movement, also very noticeable watching the football. The sound is fine. It's hard to notice and some people dont even see it.

    At first I thought it was my LCD, had a TV engineer out, he took the TV away and said it was fine. So i guess that leaves the SKY. I haven't tried hooking up another TV to be sure but it seems more likely to be SKY than TV......?????????


  • #6
    mikeyboy2810
    Closed Accounts Posts: 1 ✭mikeyboy2810


    Hi, I got a sky HD amstrad box fitted yesterday and it was fine. But today I have come home from work with the screen frozen and sound on working fine. It has been doing it most of the night approx every 10-15mins in the last 2 hours. I unplugged the box and it has still happened again! Any advice?


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  • #7
    John mac
    Registered Users, Registered Users 2 Posts: 5,140 ✭✭✭John mac


    mikeyboy2810 wrote: »
    Hi, I got a sky HD amstrad box fitted yesterday and it was fine. But today I have come home from work with the screen frozen and sound on working fine. It has been doing it most of the night approx every 10-15mins in the last 2 hours. I unplugged the box and it has still happened again! Any advice?

    ring them and get a replacement asap.


  • #8
    John mac
    Registered Users, Registered Users 2 Posts: 5,140 ✭✭✭John mac


    bk wrote: »
    It doesn't seem to be connected to rain, but then I haven't been taking close notice of that, I will in future.

    By the way it is running off a newly installed community shared dish system. However unfortunately it looks like they used that cheap cable that comes in a joined pair.

    can you get hold of another box and try it using the same cables?


  • #9
    Nehaxak
    Closed Accounts Posts: 2,717 ✭✭✭Nehaxak


    Having this problem a lot myself. Only thing I noticed was that the installer used crap connectors and fixed them to the cable badly. I haven't a ladder to go up the roof to check the connections on the LNB but I'm presuming they're as bad as those on the other end connecting to the HD box.


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