SKY + Box shut down and gone into Standby

C Eng

My box has unexpectantly switched itself into standby, and will not come back on. Have disconnected and re connected power cable ( after about an hour or so) several times and it still will not come back on. Its out of warranty but have a sub on this box. Any ideas for getting it working again

steveon

You could try a reboot but this will loose all your recording if sucessful. Better than having to fork out for a new box.

To do this

Remove the power cord for two minutes.

Now Press and hold the 'left' and 'right' navigation buttons on the front of the digibox whilst you reconnect the mains power. Continue holding the buttons in for about 20 seconds, and when the ring of light on the front comes on, press the 'select' button on the front of the digibox (between the left and right buttons you were holding). The Sky+ recording logo lights will spin backwards and, according to the Sky engineer, this will "clear the hard drive".

Once this is done, disconnect the digibox from the mains power again and this time press and hold the 'back up' button whilst you reconnect the mains power. Continue holding it for about 15 seconds until 3 lights on the front of the box come on and you get a full-screen message saying "Updating system software. Do not disconnect mains supply or satellite dish."

Best of luck mate

Klim

C Eng wrote: »

My box has unexpectantly switched itself into standby, and will not come back on. Have disconnected and re connected power cable ( after about an hour or so) several times and it still will not come back on. Its out of warranty but have a sub on this box. Any ideas for getting it working again

My sky+ box is just over two weeks old, and started doing this within hours of being turned on, sometimes staying off for nearly a day. When I rang Sky, they got me to try the above technique, to no avail though, so they have a technician calling in a few hrs. But what do you know, its been working perfectly this last 24hrs. Typical.

von Smallhausen

Oh that is always the way...breaks down...ring to get it fixed....before engineer arrives...it works...

That happened to a mobile phone I had a few years back...brought it to the shop and it worked...makes ya look like a right fool:D:D