Bad Service in French Connection Imo

gatorade

I was in French Connection today and tried on a dress which I decided to purchase. I noticed however that there was a small but noticeable tan stain on the dress, right in the middle. The assistant told me it was in fact the last one.

I asked since there were no more left would she take 10 euro off for the price of the dry cleaning (although its normally allot more than that). They refused. Their only offer was for me to pay full price, get it dry cleaned myself and if it still didn't come out then bring it back and they'd see what they could do

Pointless.

I work in a major department store and we always go out of our way to facilitate our customers when there is a genuine grievence! Who on earth is going to pay full price for a dress with a stain that may or may not come out :pac:

Toto Wolfcastle

Moved from F&A.

amdublin

That is just ridiculous.

Pay full price for an imperfect product? PLUS pay for it to be cleaned to be made perfect??

Crazy!

dudara

The person you were dealing with may not have had authorisation to discount the price.

Either way, don't worry about it. It's their loss. They don't have your money in their register right now.

craichoe

gatorade wrote: »

I was in French Connection today and tried on a dress which I decided to purchase. I noticed however that there was a small but noticeable tan stain on the dress, right in the middle. The assistant told me it was in fact the last one.

I asked since there were no more left would she take 10 euro off for the price of the dry cleaning (although its normally allot more than that). They refused. Their only offer was for me to pay full price, get it dry cleaned myself and if it still didn't come out then bring it back and they'd see what they could do

Pointless.

I work in a major department store and we always go out of our way to facilitate our customers when there is a genuine grievence! Who on earth is going to pay full price for a dress with a stain that may or may not come out :pac:

Buy it online ?

You know the size and you know that fits ....

http://www.frenchconnection.com/category/womens+Dresses/Dresses.htm

gatorade

dudara wrote: »

The person you were dealing with may not have had authorisation to discount the price.

Either way, don't worry about it. It's their loss. They don't have your money in their register right now.

Sorry I should have added that she asked the manager beside her who glanced at the stain and shook her head.

But yeah, Il be buying it online for 15 euro cheaper

Lollipops23

I also work in a major dept store, we would almost always take 15% off a damaged item, whether that be a make-up or a tear. However, if it was something major (like a busted zip) we would most likely take a monetary amount off (eg if it is a dress at E150, we would maybe go to E125).


As Dudara said, their loss. They should want rid of it, I know from experience that no customer will take it with a stain.