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PC World Sales Person Problem
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31-10-2009 2:19am#1So in PC World today buying a laptop (for Christmas from the parents to me
), so anyway, go over to the office place when you're asked if you want some crappy 3 year warranty for €150 ( I did in my swiss), and then told that I get Office for only €80 and before I said yes to that asked if Office 2003 works (which I have a disc for) on Windows Vista and she said no, so I buy it as it's €60 cheaper than buying it without a laptop so low and behold I come home and check the internet and ask my cousin whos a computer engineer and Office 2003 DOES work on Windows Vista.
In for a refund on the Office 2007 and a letter of complaint to PC World HQ.:mad:0
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If you buy a machine with Vista, Ms give free upgrades to Windows 7.
This is to ensure during the month before the new OS releases that Pc sales don't grind to a halt.
Usually they include it in the box you buy the laptop with. If you didn't get one, you should ask in Pc world too about it as you should get one from them I think. At least a form to say your entitled to a free upgrade.
Also upgrade as Windows 7 is awesome 0 -
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Wow that was 2 years ago.
If you go into many computer stores today, you can buy a netbook with Linux preinstalled on it.
Big step in 2 years from hostility to selling the product.
Ms should be getting worried about Desktop Linux if it is progressing at this pace. Won't be long before people realise that it can run Microsoft Office and costs nothing.
Yes, but it illustrates their utter incompetence when it comes to support.
BTW was in PC World recently. Their Linux Eee PC's have no root password.You got Office 2007 which is 4 years more up to date that 2003. Why are you complaining? Also, the sales assistant may not have known what processor was in the latop (32 or 64) so to play it safe she said it may not work. Don't think you really have a case. If your really that annoyed, save your printer ink and flog it on Buy and Sell etc.
Office 2003 > Office 2007
Office 2003 runs perfectly fine on Vista and Windows 7 and can do everything you would want from it. Office 2007 is a horrible mess. The new interface is a disaster and apparently MS are offering the option to go back to the standard UI in 2010. I don't know why they're adding to vertical toolbar space when monitors are getting wider. Especially in a word processor where you mainly use portrait documents!0 -
You got Office 2007 which is 4 years more up to date that 2003. Why are you complaining?
Because they were lied to
Why are you posting about something you don't know about?
Office 2003 is fine and there have not been many leaps and jumps in the Office area that a home user would need or even a business user that doesn't use exchange. Office 2007 also has a complete redesign of the user interface that will mean learning how to use the program almost from scratch for a 2003 user.
Office 2007 documents saved in compatibility mode can be opened in 2003 and you can download a free plugin to support the new Office 2007 document standard or use Openoffice which supports it and is free to download and closer resembles the Office 2003 look than Office 2007.
In short, there is no reason to purchase Ms Office anymore unless you need it to access exchange or just want it because of personal preference.Also, the sales assistant may not have known what processor was in the latop (32 or 64) so to play it safe she said it may not work. Don't think you really have a case. If your really that annoyed, save your printer ink and flog it on Buy and Sell etc.
The sales person should have looked it up if they didn't know, not lied and sold a product based on false information. The person should ask for a refund if they want one. I'm guessing you don't work in IT since anyone that does knows PC world is probably the worst company for lying to their customers and regularly try to sell people things they don't need based on their own ignorance of the products they are selling or trying to rip the customer off. Neither is acceptable in my opinion.0 -
Because they were lied to
Why are you posting about something you don't know about?
Office 2003 is fine and there have not been many leaps and jumps in the Office area that a home user would need or even a business user that doesn't use exchange. Office 2007 also has a complete redesign of the user interface that will mean learning how to use the program almost from scratch for a 2003 user.
Office 2007 documents saved in compatibility mode can be opened in 2003 and you can download a free plugin to support the new Office 2007 document standard or use Openoffice which supports it and is free to download and closer resembles the Office 2003 look than Office 2007.
In short, there is no reason to purchase Ms Office anymore unless you need it to access exchange or just want it because of personal preference.
The sales person should have looked it up if they didn't know, not lied and sold a product based on false information. The person should ask for a refund if they want one. I'm guessing you don't work in IT since anyone that does knows PC world is probably the worst company for lying to their customers and regularly try to sell people things they don't need based on their own ignorance of the products they are selling or trying to rip the customer off. Neither is acceptable in my opinion.
I do work in IT actually. In fact I bug tested Mac Office 2007. I know all about PC World and also that they don't care about there customer base. They really don't and neither to they care about what one person says (Been there :rolleyes: ). The sales assistant could have genuinely said they didn't think it could work. Lets be honest, to joe soap, how could software from 2003 work on a 2009 machine? Its a simple mistake to make. I agree they shouldn't have sold it but the onus is equally on the buyer. Personally speaking if your sold something in the wrong by a salesperson its your own fault. Do your homework before you buy and caveat emptor
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Because they were lied to
Why are you posting about something you don't know about?
Or because the sales guy made a mistake.
OP go into PCWorld and ask for a refund of Office. End of drama.
If they don't give you the refund then come on Boards complaining about it.
You should have really consulted your cousin who's the computer engineer (if by computer engineer you mean somebody who knows something about hardware, OSes & Software) before buying from PCWorld. I'm sure he would have saved you a few quid.0 -
I do work in IT actually. In fact I bug tested Mac Office 2007. I know all about PC World and also that they don't care about there customer base. They really don't and neither to they care about what one person says (Been there :rolleyes: ).
I know and that is why so many people refuse to go back to their store. Its a stupid way to run a business if your in it for the long term.The sales assistant could have genuinely said they didn't think it could work. Lets be honest, to joe soap, how could software from 2003 work on a 2009 machine? Its a simple mistake to make.
The sales assistant is incapable of doing their job if they have that little interest in technology. Another Pc World problem. They really need to get their act together as a company.I agree they shouldn't have sold it but the onus is equally on the buyer. Personally speaking if your sold something in the wrong by a salesperson its your own fault. Do your homework before you buy and caveat emptor
I agree do your homework but so should the sales people. In general, sales people selling IT products don't seem to get that you need to know about what your selling.0 -
The onus to provide correct, factual information is entirely on the seller! It's false selling and highly misleading to tell a customer that office 2003 will not work on Vista.I agree they shouldn't have sold it but the onus is equally on the buyer. Personally speaking if your sold something in the wrong by a salesperson its your own fault. Do your homework before you buy and caveat emptor
I imagine the majority of PCW customers are those who haven't a clue of the in's and out's of computers or what to look for (since those that do half a clue would know to go direct to dell, hp etc. and get custom spec machines, NOT go to PCW!). The least you could expect from them is to train staff to know what they're talking about and be able to provide staff with factual information, not half educated guesses.0 -
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I do work in IT actually. In fact I bug tested Mac Office 2007. I know all about PC World and also that they don't care about there customer base. They really don't and neither to they care about what one person says (Been there :rolleyes: ). The sales assistant could have genuinely said they didn't think it could work. Lets be honest, to joe soap, how could software from 2003 work on a 2009 machine? Its a simple mistake to make. I agree they shouldn't have sold it but the onus is equally on the buyer. Personally speaking if your sold something in the wrong by a salesperson its your own fault. Do your homework before you buy and caveat emptor
I'd be inclined to agree to a certain extent. I worked in tech support for a while- and we were pushed to upsell all sorts of products the whole time. I hated this with a passion- and used get into all sorts of trouble with my team leader for not making my weekly targets.
At the end of the day- the likes of staff in many stores who sell you electrical goods or IT products- could just as well be trained monkeys. They will in many cases suggest (if not openly state) whatever they have to do- in order to get a sale. There is an element of caveat emptor- buyer beware- but there are legions of shoppers out there who will put blind faith in what the salesperson tells them.......
If you're spending a considerable sum of money on a product (any product) you owe it to yourself to investigate that product........0 -
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on this occasion it's a pity that personal abuse isn't tolerated on these boards.
So you have been ejected twice from a shop and you still feel you should go inside, obviously with no intention of buying anything and listening in to other's conversations ... and then butting in?
And from what you posted there it sounds like you got the wrong end of the stick regarding the printer (the customer was probably being told about spurious inks and his warranty) and when you butted in without invitation it was right that you were thrown out of the shop. If it was me dealing with the customer i would have been really tempted to clock you one.
Nobody likes self-important condescending heros ..
What a load of bull****.0 -
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I've been 'ejected' from PC world twice. The first time the customer service people were telling someone that his printer warranty was invalidated by him changing the ink cartridge and the second was someone trying to sell a gaming laptop to someone who wanted a netbook.
Said my bit on both occasions, asked to leave.
Impressive :rolleyes: I work in retail part-time(3rd year college) and I love guys like you.
You come accross as one of those retail-nightmare customers that get as little customer service as they probably deserve. Always trying to be one on top in terms of intellegence, knowledge of Consumer Rights or Product knowledge. I have to deal with people like you quite regularily and the laugh always turns back on them
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HungryJoey wrote: »Impressive :rolleyes: I work in retail part-time(3rd year college) and I love guys like you.
You come accross as one of those retail-nightmare customers that get as little customer service as they probably deserve. Always trying to be one on top in terms of intellegence, knowledge of Consumer Rights or Product knowledge. I have to deal with people like you quite regularily and the laugh always turns back on them
Laughing at your customers is not a great way to retain customers.
But as long as you're not telling your customers lies.
I have never interfered with any sales staff in any store, although I have had to bite my lip several times. I try to avoid the sales staff in PC world, they never have a clue about anything other than an a desire to sell you overpriced USB or HDMI cables and useless extended warrenties. I usually go in find what I need and get out.
One time I do remember sticking my oar in was to a couple looking perplexed in front of the Anti-Virus software with a copy of Norton in their hands. I quietly informed them, there was no sales staff, that Norton was rubbish and showed them a much better program on the next shelf. I also informed them of several free alternatives that were in fact better. They bought my recommended software in the end.
DSGi would do better to have educated staff giving their customers honest and factual information about what they're buying. Instead they're obsessed in selling crap to their customers at over inflated prices and then going in for the hard sell with their extended warranties.
Many people find computers and digital cameras complicated and difficult. This isn't helped by staff that tell you rubbish about megapixels and needing a machine with 4GB of RAM to surf the internet and write Word Documents.
If one of theses guys tried to do that to me I would too laugh and turn my back on them.0 -
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eightyfish wrote: »Remember, these guys are on commission - so they're salespeople, not technicians.
Uh, no they're not on commision.
You have to remember guys, we are talking about staff that are being paid the minimum-wage, possibly a little higher. We are not talking about employing qualified staff who require technical knowledge. What retail store actually does higher qualified staff to run a shop at a customer based level? Of course there are shops like richersounds that fortunetly do hire staff with knowledge of their products but when you compare the amount of employees, retail outlets and amount of turn over within that organisation, with DSG - There is quite a difference. Unfortunetly when you are dealing with such a large scale retail outlet with what (40,000 employees) in reality i'm sure it is next to impossible for each and every possible future employee to be interviewed to such a personal level assessing their individual knowledge of IT products. Unfortunetly it's not going to happen and with PC world(DSG) being such a large organisation and dealing with a massive customer footflow it seems that PC World seem to always get the bottom of the stick.
Tell me, apart from PC World or Currys name a similar organisation that operates as large of a chain of stores, has as large of a selection of Products and offereing them as cheap as you will find in retail stores? You will find it quite hard to find such a thing. If you really did alot of research and compared Laptop or Desktop prices & specification you will find it hard to find the same cheaper in another retail store. Albeit, their staff may not have the sufficient knowledge to sell it 100% accuratly, but they do carry a huge stock of Hardware. Harveys don't carry anywhere as decent spec par price machines as DSG stores do.
I know customer service in general is bad in DSG, I am not for 1 minute condoning it but it really isn't the worst by far that I have come accross. (Any one ever deal with dunnes or tesco staff? ) 0 -
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Completely agree with that, however, 'I dont know' or 'I can find out for you' are two very acceptable responses.
As a MS seller they should be able to find the answers quick enough.
You are correct but I'll assume they really didn't know and lied. Unfortunetly this carry on is not only limited to retail stores, many other organisations also may not be 100% truthful regarding what is coming out of "sales persons " mouths
I think most complaints or frustrations stem from issues regarding product faults. I've spent many years in retail (while in college) and I also would do my best to aid customer issues and also had a great knowledge about electronic products, But unfortunetly aiding problems with consumer electronics can be a longer process than a customer expects to recieve. From my experience I have found this to be the main cause of alot of issues in Electronic Retail. It also frustrates me seeing topics as such because every "salesman" seems to get tarred with the same brush because I guarentee you would be wrong if you accuse me of lieing, not knowing consumer rights, not knowing what I am talking about regarding my product knowledge.
Back to my main point, yes most DSG staff aren't technicaly qualified staff;
Do employees in clothing retail stores hold a qualification in fashion design?
Do employees in food outlets qualified nutritionists?
DSG employ people to work for sub €10 / hour. (As do Harvey norman, Power City, DiD) If they were to pay large salaries to qualified it wouldn't be worth their while operating. Walk into Power City and ask a member of staff a technical question such as (1)the exact resolution a perticular TV runs at or (2) what Version of HDMI the TV supports and they might struggle to answer of the top of their heads as would most employees in these retail giants.0 -
I would expect, at least, honesty. If a customer asked a difficult question then I would rather the salesperson go and try to find out rather than making something up.
The main problem is not their inability to answer technical questions but telling punters who know next to nothing about technology a load of bull**** about how they'll need a quad core to run the new version of Office etc.
I know its a business what works on maximising profits (and paying staff peanuts) but their public image is so low among most techy people that many people are simply advised to avoid the place. Public image goes a long way to the long term success of a business.
There is no such thing as a nutritionist. The protected term is Dietician.Do employees in food outlets qualified nutritionists?
That is why crooks like Gillian McKeith get away with their nonsense.0 -
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:pac: This discussion has been closed.
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