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Ebay Dispute Problem.

  • 26-10-2009 11:22am
    #1
    Mataguri
    Registered Users, Registered Users 2 Posts: 247 ✭✭


    I sold an item on Ebay on September 15th to a person in France for €350. I had it shipped out via an-post on September 16th and I sent the buyer all the tracking information. On the 22rd of September the buyer opened a 'Not Recieved' claim. According to the tracking info I have the buyer recieved the parcel on the 23rd.

    I have sent paypal screenshots and links to the tracking page where it shows it has been signed by the buyers real name. Paypal have now sent me this:
    To help us resolve this matter promptly, we request that you provide proof
    of postage for the package associated with this claim. The documents should
    be faxed to PayPal at (402) 537-5760. Include a cover sheet with your fax
    that includes the email address registered on your PayPal account and the
    ID number of the claim (PP-792-752-814) so we may attach the document to
    the claim as quickly as possible. The proof of postage should be a copy of
    the actual shipping label on the package that shows the destination address
    and the shipping company s stamp to verify the shipment date.

    We must receive this information within the next 72 hours. If you do not
    reply to us within 72 hours, we will stop investigation on this claim and
    find in favor of the buyer.

    Heres the problem, I only have an an-post reciept which shows the destination country but not the actual address. Has anyone gone through anything similar here? How did they proceed?


Comments

  • #2
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    You're going to loose the money. Paypal will not listen to you, and they will find in the buyers favour if you cannot prove it was sent to their address, which you can't.


  • #3
    vengeance52
    Registered Users, Registered Users 2 Posts: 1,526 ✭✭✭vengeance52


    jor el wrote: »
    You're going to loose the money. Paypal will not listen to you, and they will find in the buyers favour if you cannot prove it was sent to their address, which you can't.

    Even if the OP can prove that the package was received and signed for by the buyer from tracking screenshots, he will still loose the money? How does that work.???


  • #4
    Mataguri
    Registered Users, Registered Users 2 Posts: 247 ✭✭Mataguri


    jor el wrote: »
    You're going to loose the money. Paypal will not listen to you, and they will find in the buyers favour if you cannot prove it was sent to their address, which you can't.

    :( I suppose all I can do now is appeal to the buyer. I know 100% he has it as the parcel was addressed to his mother but the signature for the parcel was his, which is something a stranger wouldn't have known. I even covered half the postage costs and threw in some extras with the goods which makes this sting all that bit more :(

    Guess its time I started using Adverts.


  • #5
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    vengeance52 wrote: »
    Even if the OP can prove that the package was received and signed for by the buyer from tracking screenshots, he will still loose the money? How does that work.???

    Because he can't prove it, without having an official receipt of posting with the recipients name and address on it. A signature proves nothing, especially if it was a different signature to the person it was addressed to. Tracking screen-shots also prove nothing.

    Addressing it to someone other than the buyer should have made you suspicious. Even if you had a proper proof of posting, it would be in the wrong name, which is perfect for a scammer.

    You're not going to get anywhere by appealing to this person, because they deliberately set out to scam you. Your only hope is to try and ring Paypal, get through to someone that isn't a complete moron reading from a script (which I don't believe you'll find), and explain your situation. Realistically, the money and items are gone.

    If you had a proper amount of insurance on the postage, you could put in a claim, citing that the recipient claims it never arrived. Since the signature is not the same as the person it was addressed to, this might work.


  • #6
    Nody
    Moderators, Category Moderators, Arts Moderators, Business & Finance Moderators, Entertainment Moderators, Society & Culture Moderators Posts: 18,375 CMod ✭✭✭✭Nody


    jor el wrote: »
    If you had a proper amount of insurance on the postage, you could put in a claim, citing that the recipient claims it never arrived. Since the signature is not the same as the person it was addressed to, this might work.
    Doubt this would work as An Post will simply say the package was signed for at the correct address, end of case.


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