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Deal Extreme post tracking?

  • 23-10-2009 7:31pm
    #1
    Thoie
    Registered Users, Registered Users 2 Posts: 6,344 ✭✭✭


    Something has been finally sent from DX, and I have a tracking number in the format RB0512345678HK. If I follow the link to http://app3.hongkongpost.com/CGI/mt/genresult.jsp and enter the number (using 0512345678), it says nothing is found.

    Is this normal, or am I failing to use the tracker correctly?
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Comments

  • #2
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,536 Mod ✭✭✭✭Cabaal


    if its just shipped tracking may not yet be available


  • #3
    Simply Red
    Registered Users, Registered Users 2 Posts: 1,291 ✭✭✭Simply Red


    Yep anything i've ordered always took a few days for the tracking order to become active.


  • #4
    Thoie
    Registered Users, Registered Users 2 Posts: 6,344 ✭✭✭Thoie


    Thanks, it shipped Tuesday, but will wait a few more days. Am I using the right format?


  • #5
    penexpers
    Closed Accounts Posts: 4,038 ✭✭✭penexpers


    Thoie wrote: »
    Thanks, it shipped Tuesday, but will wait a few more days. Am I using the right format?

    Ok, so it says above the input box
    Please input the item number (both letters and numbers, maximum 13 alpha-numeric characters). For example : EE123456789HK

    and you say you're only using numbers?


  • #6
    Simply Red
    Registered Users, Registered Users 2 Posts: 1,291 ✭✭✭Simply Red


    When you log into your DX account, there should be a list of all your orders, with the tracking numbers beside them. If you click on the tracking number itself, that should redirect you to the Hong Kong post site, and it'll put the tracking number in for you too. Anytime i've used DX the tracking number wasnt activated until a few days after shipping, so everything youre doing sounds normal to me.


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  • #7
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Moved to Online Buying & Auctions

    dudara


  • #8
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    You need to enter all 13 alpha-numeric characters, not just the numbers. The numbers alone will not work.


  • #9
    Thoie
    Registered Users, Registered Users 2 Posts: 6,344 ✭✭✭Thoie


    It's showing up now - originally when I was putting in everything it was bringing me to another page that only had room for the numbers. However I just tried again and it's showing now

    The item (RB0512345678HK) was posted on 24-Oct-2009 and is being processed for delivery to the addressee.

    I got the number on Tuesday but it must have just entered the system today. Thanks all.


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