Dell 1320c Printer

smallgarden

Hiya Im just wondering if anyone can help me with my printer.There is a flashing orange exclamation mark on the right hand side of the status panel.The computer is not regognising that the printer is connected but it is.Ive tried uninstalling and reinstalling it with no change.The troubleshooting toolbox doesnt recognise a printer to do try fix it.I accidentally turned the printer off during a download as I didnt realise it was downloading and I think this may or may not have caused the problem,
Thanks:)

leninbenjamin

read the manual. it'll tell you what all them flashing dingamabobs mean.

http://support.dell.com/support/edocs/systems/prn1320c/en/index.htm

smallgarden

ive had a look at the manual and cant find the problem,it mainly gives problems with printed pages

Anti

Tried reinstalling the printer drivers yet?

Mac daddy

smallgarden wrote: »

I accidentally turned the printer off during a download as I didnt realise it was downloading and I think this may or may not have caused the problem,
Thanks:)

Sounds like you were doing a firmware update on the printer that's after killing the pcb board.
As if it was a jam/toner/driver issue you would still be able to see it in device manager.

Secondly this is network printer can you ping it at all?

Have a look at http://tinyurl.com/yh3stdl Dell website that explains what each LED is

Error

The Print Head Device (PHD) or belt unit life is coming to an end. Clean the ADC sensor.

An error occurred.

The PHD or belt unit life is over. Clean the ADC sensor.

If it's the far right one

smallgarden

hey thanks for the suggestions and yeah I think it was firmware update was interrupted it seems to match.Have I killed the printer or is there way of saving it by swapping firmware chips.

Mac daddy

You will need to ring up dell and give them some bullsh1te excuse but do not tell them you where upgrading the firmware of it.

Just tell them it does not power on ect!

leninbenjamin

smallgarden wrote: »

hey thanks for the suggestions and yeah I think it was firmware update was interrupted it seems to match.Have I killed the printer or is there way of saving it by swapping firmware chips.

have you tried a factory reset?

http://en.community.dell.com/forums/p/19296678/19560763.aspx

btw my father actually has one of them printers. I went to set it up on home network today and was actually asked to upgrade the firmware by the Dell installation software. It crapped out halfway through (literally just cancelled itself) and started doing the same thing yours did. Luckily a simple reboot seems to have fixed it, but it really casts doubt over those Dell installers. not the first time i've had problems like that due to them. Last time i had used Dell's drivers before that, the PC would no longer recognise the audio device. still haven't been able to fix it.

smallgarden

hey thanks everyone for help suggestions,i fixed it with a bit of playing around with turning it on and off with door open,door closed, pressing buttons and not pressing buttons and trying to update each time,eventually worked