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URGENT - is this happening to any other UPC customer?

  • 07-10-2009 7:18pm
    #1
    InisMor
    Registered Users, Registered Users 2 Posts: 358 ✭✭


    hi,

    I have a UPC DVR box.
    I'm getting a very "jittery" picture from BOTH live TV and the recordings on the hard drive - it's like it's dropping frames. the sound of course also cuts out during this. the response time from the box is also very slow.

    also, if I rewind and replay any jittery moments, the picture is fine.

    it is incredibly irritating.

    is this happening to anybody else?

    thanks


Comments

  • #2
    paulm17781
    Closed Accounts Posts: 4,858 ✭✭✭paulm17781


    Mine is fine right now.


  • #3
    hightower1
    Registered Users, Registered Users 2 Posts: 3,207 ✭✭✭hightower1


    You need an engineer, the box itself is trying to maintain a picture while there is no signal coming in, it picks back up once signal comes back leaving you with ether pixled screen fr a sec or freezing screen.

    The guide is sent through from their headend so thats why its slow to respond too. Shutting down the box and restarting should help as a temp fix but long term you need someone to call and review the house signal.

    In the same boat myself but getting time off is a bit mental now.


  • #4
    InisMor
    Registered Users, Registered Users 2 Posts: 358 ✭✭InisMor


    hightower1 wrote: »
    You need an engineer, the box itself is trying to maintain a picture while there is no signal coming in, it picks back up once signal comes back leaving you with ether pixled screen fr a sec or freezing screen.

    The guide is sent through from their headend so thats why its slow to respond too. Shutting down the box and restarting should help as a temp fix but long term you need someone to call and review the house signal.

    In the same boat myself but getting time off is a bit mental now.

    I finally got through to customer service and spoke to a woman who is a rare find in UPC - someone who actually knows what is going on and what she is talking about.

    she said the same as what you said and that the last upgrade is causing it - a lot off people are worse off with no reception at all.

    I'll get a call back to arrange a for an engineer to come by. she said it would be before the week-end.

    Hopefully I won't lose any recordings. strange thing is that I was watching ROCKY on RTE and the frame dropping was worse than ever. the box shut off for and upgrade but since coming back on I haven't seen any problems bar the slow menu.


  • #5
    InisMor
    Registered Users, Registered Users 2 Posts: 358 ✭✭InisMor


    a UPC engineer called by today and reset the DVR.

    it was fine from then on - no dropping frames, menu back to proper speed.

    then 8 o clock came, and problems returned.

    going to see what things are like in the morning during off peak viewing times


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