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IP Issue: Computer technical help needed.

  • 07-10-2009 12:39pm
    #1
    northwestguy27
    Registered Users, Registered Users 2 Posts: 132 ✭✭


    Over the past few weeks I have been sending email as normal from my PC, which is using outlook express as the default mail package. We are using BT Business Braodband in NI.

    I have just discovered that most (maybe 60-80%) of my mails have not been rec'd at the other end. Although I have not been receiving any system admin messages or errors and the mails as usual in my sent items.

    Spoke to BT, they tell me my IP may be blacklisted and to power down router for 5 mins (done it for 35mins) so that IP is renewed. Works for a while (maybe a half day, but back to the same problem eventually)

    Can anyone point me to:
    1 - Why / how this happens
    2 - How to fix
    3 - How to stop happening

    Apologies on the long post, also dropping this on the tech forums, but thought here might be that little bit faster.

    Thanks in adavance

    Northwest


Comments

  • #2
    WIZE
    Closed Accounts Posts: 3,597 ✭✭✭WIZE


    Did they say why it is Blacklisted


  • #3
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,757 CMod ✭✭✭✭Spear


    northwestguy27 wrote: »
    Over the past few weeks I have been sending email as normal from my PC, which is using outlook express as the default mail package. We are using BT Business Braodband in NI.

    I have just discovered that most (maybe 60-80%) of my mails have not been rec'd at the other end. Although I have not been receiving any system admin messages or errors and the mails as usual in my sent items.

    Spoke to BT, they tell me my IP may be blacklisted and to power down router for 5 mins (done it for 35mins) so that IP is renewed. Works for a while (maybe a half day, but back to the same problem eventually)

    Can anyone point me to:
    1 - Why / how this happens
    2 - How to fix
    3 - How to stop happening

    Apologies on the long post, also dropping this on the tech forums, but thought here might be that little bit faster.

    Thanks in adavance

    Northwest

    If you seem to keep getting blacklisted again after a period of time, it tends to suggest that the blacklisting is indeed following your machine and a good malware/spyware/worm check is needed.

    Try http://www.blacklist.ie/ to see if you are blacklisted first though.


  • #4
    northwestguy27
    Registered Users, Registered Users 2 Posts: 132 ✭✭northwestguy27


    Said that IP Blacklisting is to do with spam mails being sent, which is not happening from here, so I am at a loss.

    Going to check system now for malware etc,.

    Thanks for replies guys, keep 'em coming!

    Nwest


  • #5
    RangeR
    Registered Users, Registered Users 2 Posts: 7,265 ✭✭✭RangeR


    northwestguy27 wrote: »
    Said that IP Blacklisting is to do with spam mails being sent, which is not happening from here, so I am at a loss.
    You don't know that [and you probably are sending them], hence you have to
    northwestguy27 wrote: »
    ... check system now for malware etc,.


  • #6
    northwestguy27
    Registered Users, Registered Users 2 Posts: 132 ✭✭northwestguy27


    Hi guys

    Thanks for your replies and advice.

    Managed to find the culprit I think. cmdagent.exe was the problem, all fixed and operating as normal now.

    New antivirus packages added too.

    Thanks - NWestGuy


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  • #7
    amesab
    Registered Users, Registered Users 2 Posts: 14 ✭amesab


    www.mxtoolbox.com is better site to check black lists.

    Remember. Those days good antivirus software is not enough to protect your pc.
    God respository of Free antispyware software www.filehippo.com.


  • #8
    MxToolBox
    Closed Accounts Posts: 1 ✭MxToolBox


    Thank you for recommending our Blacklists Tool on our website. We are always looking for new lists to add to it, if you have any suggestions, please let us know at feedback@mxtoolbox.com.

    Also you will notice our new layout and new tools, if you have any feedback on the new tools we would be happy to hear it!

    Thanks,
    MxToolBox
    Online Diagnostic Tools
    Free Server Monitoring
    feedback@mxtoolbox.com
    http://mxtoolbox.com

    Follow us on Twitter @MxToolBox and visit the MxToolBox blog.


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